Ordered unifi gear plus some cabling. Really good prices and super efficient service. There was a delay caused by the courier but support provided all explanation in a very friendly and polite way (t... See more
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Company details
- Electrical Appliance Wholesaler
- Electrical Equipment Supplier
- Electronics Store
- Internet Shop
- Telecommunications Equipment Supplier
About NetXL
Written by the company
About NetXL
A trusted distributor of networking, IT infrastructure, smart technology and communications hardware, we're proud to offer you high quality products at competitive prices, best in-class delivery times and a service you can rely on.
We are passionate about the products we supply, and when you partner with us, our team is committed to go above and beyond to find the best solution for your needs.With next day delivery until 7pm and a knowledgeable customer service team, we are proud to provide you with a seamless purchasing experience from decision making to after-sales support.
We are partnered with major global brands, including Ubiquiti, Draytek, TP-Link and Aruba to offer you the latest networking and WiFi equipment, not to mention leading smart home technology, security hardware, IP phones, and antennas.Contact info
Unit 4, Riverside Business Park, GU1 4UG, Guildford, United Kingdom
- 0330 043 3000
- help@netxl.com
- netxl.com
Replied to 75% of negative reviews
Typically replies within 1 month
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Ordered a network switch at 7pm it was…
Ordered a network switch at 7pm it was in my network by 4pm the next day.
Absolutely amazing service
Thank you to Oliver for your help
Kind regards
Mark

Reply from NetXL
Great support, Great Company
I had a worry about delivery due to a what appears to be a glitch showing that the item was delivered in 2025, so spoke to a nice person on what's app called Charles, whom checked and was able to give me all the information I needed.
What a super company
What a super company. Their products, website and customer service is fantastic. I had some returns and dealing with Rachel Poland has been an absolute joy. Thank you.
Will recommend NetXL to all
Cannot fault this company at all
I cannot fault NetXL at all, I ordered it the night before at 18:14, it was dispatched at 19:01 and arrived in the morning the following day. One thing I found really cool, is that they actually provide you with a video of the goods being packed, never seen this before but it's a great touch.
Goods were tested on arrival, and worked exactly as expected, no issues here at all. I don't have any networking goods to buy right now, but I know exactly where I'll go when and if I need to.
Good product instructions need to…
Good product instructions need to better wear to connect 4 cables to box this is the second one have had renal the first after 6 years thanks to all
Extremely quick and easy process to get…
Extremely quick and easy process to get my order.
Fully appraised of what was happening with it right down to a video showing the item being packed at their distribution centre.
Definitely a recommended company to deal with
Great service and advice
Next day delivery is a joke! Do Not Trust NetXL
Next day delivery is a joke! Don’t trust NetXL
Purchased item Thursday morning with the promise of next day delivery, the next day no movement on the tracking so I emailed to question this, I was told Royal Mail didn’t take the package, I was refunded the postage and told the package will be with me the next day… well I urgently needed the item and they have only just handed the package to Royal Mail.
Do not trust this company if you need a delivery to arrive next day.

Reply from NetXL
They never let me down
Not a company I often use but they have never let me down, they are my go to for most things Ubiquiti.
Another great delivery from NetXL
Another great delivery from NetXL. Kit arrived the next day with decent packaging. Would use again.
Great competitive pricing combined with…
Great competitive pricing combined with clear customer communications throughout the procurement process. Expediant delivery too. Would highly recommend for their customer support and attention to detail.
Had a first rate returns process…
Had a first rate returns process interaction with Charles A at netXL today - a fantastic, proactive company to work with. HIGHLY RECOMMEND
Great company, amazing service, good prices.
We have been using NetXL for a good few years now for all our Ubiquiti needs. It is very rare that they aren't the cheapest place on the internet!
There service has always been prompt, professional and without issue which makes it a simple decision to continually purchase equipment without hesitation from them.
On the most recent purchase, I incidentally provided the wrong shipping address, this was resolved by Charles within 10 minutes of the order and my item still arrived the very next day!
3rd order with them, 3rd one late, this one service worse
3rd order with them, this time ordered next day by DPD, now over a week late and still no sign of a delivery date. Since DPD still have the item in their sorting office (not even in depot for delivery) netxl offered to arrange to just get it back to them BUT is holding up my paypal refund DESPITE THE ITEM NEVER GETTING ANYWHERE NEAR ME.

Reply from NetXL
The place to shop for network gear
Ordered unifi gear plus some cabling. Really good prices and super efficient service. There was a delay caused by the courier but support provided all explanation in a very friendly and polite way (thank you Olivier!). Box arrived intact, all nicely packed, brand new equipment as advertised.
From now on this is my default shop for networking stuff.
Great customer service
Unexpectedly good customer service for an etailer- Charles has been spot on with post sales support and service
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