Just like other reviewers, if I could give a zero star, I would! They cover almost nothing and gladly steal your money each month. I called to cancel when I saw they charged me for another month (4... See more
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First Off...I would give netWell zero stars if it were possible. Secondly if you are thinking about using netWell DON'T....use the health insurance marketplace even if it seems expensive...it's not c... See more
Netwell has helped me navigate some challenging health issues the last couple years. Yes, we have to be mindful if a pre-auth is necessary or have the documentation to support why we went to the ER an... See more
Company replied
My initial impressions of Netwell have been excellent. Our contact, Kathy, has been incredibly thorough, professional and kind. It's been the complete opposite experience of what we had with our pre... See more
Company replied
Company details
Written by the company
netWell is a Health Care Sharing Ministry (HCSM) that treats its members like family. Our members share a common set of religious and ethical beliefs, contributing to and supporting each other’s eligible medical needs based on these values. We welcome anyone who aligns with our Statement of Religious and Ethical Beliefs to join our community.
Contact info
United States
- netwell.com
2.3
Poor
97 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
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I have been trying to contact pharmacy…
I have been trying to contact pharmacy for over 3 weeks. They are obviously out of business. No phone or website. Every time I call netwell they transfer me for my call to be disconnected. I have also been told by netwell someone would call me with an update which hasn't happened. The free meds is the ONLY benefit I receive for $604 per month. I have only had partial pmt on two claims in over to years. It seems to me that Christian's would want to provide something for the amount I pay each month. Excuse is either claim no received in time or visit not covered. Wish I had NEVER changed. At least with higher costs I had coverage.
21 November 2024
Reply from netWell
We’ve already addressed this in your previous feedback. Regarding the pharmacy issue, it stems from our vendor, and we are actively working to resolve it as we transition to a new provider. In the meantime, we’ve offered members the option to pay for prescriptions out of pocket and submit a reimbursement request, provided the medication falls within our formulary.
For 2024, we currently have three bills on file, two of which have already been shared. We are in the process of reprocessing a share request for a date of service in August 2024. For 2023, we shared all your wellness visits along with other share requests. Due to HIPAA compliance, I cannot provide additional details here. Please feel free to call us at 866-638-9355 to discuss this further.
Update: ER bill forgiven thanks to Goodbill partnership
The Goodbill program that Netwell partners with was able to get the entire ER visit that my wife had forgiven. This is a great partnership that can help in cases when something is deemed unshareable. Consider us happy customers.
20 November 2024
Reply from netWell
Thank you for your feedback, Michael. I'm so happy to hear that you had a positive experience with our partners at Goodbill!
If you need anything additional, please don’t hesitate to reach out to us at 866-638-9355.
Everything with my side is good
Everything with my side is good, they took care my dental as well..I'm very happy with them
21 November 2024
Reply from netWell
Thank you for your kind feedback! I’m thrilled to hear that you’ve had a great experience with netWell. If there’s ever anything you need, please don’t hesitate to reach out!
Good luck If anything out of the ordinary happens
Insane response times for any type of billing question or issue. I have my insurance broker working with netwell and we’re still back and forth on a bill that SHOULD be covered for me from a visit in January of 2024. At the time of this comment it’s November 2024
21 November 2024
Reply from netWell
Thank you for your feedback, Mike. I’m sorry to hear that your experience hasn’t met your expectations. After reviewing your membership, we couldn’t locate a date of service for January 2024. However, we do see multiple share requests currently being processed from 2023 and 2024. All of this information has been shared with your agent. If you need further details or assistance, please don’t hesitate to contact us at 866-638-9355.
Waiting on a pre-auth denial appeal for…
Waiting on a pre-auth denial appeal for over 6 months!
21 November 2024
Reply from netWell
Thank you for your feedback, Shanna. I have reviewed your account and had a team member reach out to you to let you know that your appeal has overturned the determination of the previous pre-auth request. Please reach back out to us so that we can discuss this further at 866-638-9355. I appreciate you bringing this to our attention.
Very unreliable healthshare company. Beware!!!!!!!
I'm a board certified physician, I've been paying over $700/month with this healthshare company for years. I don't typically fall sick hence my contributions have been used to share other people's problems which is good. My wife ended up in the ER very dehydrated, vomiting with abdominal pain. This so called Christian healthshare company refused to cover it because they claim it wasn't emergency. The ER doctor, board certified, even wrote a letter to the healthshare company stating this was medically necessary, yet they refused.
I will tell all my patients and colleagues to stay away from this company. You can't be taking people's money monthly and refuse to cover their bills when they need you most.
19 November 2024
Unprompted review
Reply from netWell
Thank you for sharing your feedback. I’m sorry to hear that you’re disappointed with your program. Our guidelines clearly outline what qualifies as shareable and what does not. Unfortunately, in this case, the ER visit was deemed ineligible based on the medical records we received. A team member will be reaching out to you shortly to discuss how we can assist further.
My daughter was taken to a hospital by…
My daughter was taken to a hospital by 2 medically trained individuals for head and arm trauma. Newell refused to pay and she has had to leave the university prior to graduation because I now have a $15K bill to pay. You profess to be a Christian organization, caring for those in need, but you refused to cover her her costs despite the roughly $800 a month I pay. The individuals involved listed their credentials and their reasons for transporting her to the nearest hospital. God would be ashamed with your actions.
9 November 2024
Reply from netWell
Thank you for your feedback, William. I appreciate you bringing this to our attention. Due to HIPAA compliance, I’m unable to discuss the details of the share requests here, but an executive has reached out to you directly to discuss this further. Please feel free to reach out to us at 866-638-9355.
DO NOT USE THIS COMPANY
You will pay you monthly due, only to use this "insurance" and yes I will call it that because they ADVERTISE as insurance and "Oh as long as you follow the rules and go to healthcare facilities that are in network" you won't have to worry. LIES!!! They will act like they never received a bill so that it's outside of the 90 day grace period for billing and then stick you with the bill. EVEN if you send them the bills yourself. They also will not cover your ER visits even though you were refused to be seen at an urgent care. I've already made a report to the Better Business Bureau and I will be getting a lawyer. Save yourself the hassle and stress. They will not help you and are only out to steal your money.
17 October 2024
Unprompted review
Reply from netWell
Thank you for your feedback, Kassandra. I’m sorry to hear that your experience with our program did not meet your expectations. Please note that netWell operates as a health sharing ministry, not as insurance. We provide members with a Member ID card that includes this disclosure, and all members sign a guidebook that explains our health sharing model.
We offer access to both in-network and out-of-network providers, and we’d be happy to guide you through using these services. While we have a 90-day timely filing requirement, we can process share requests if you or your provider can provide proof of timely filing.
Regarding your specific concerns, a team member has left you a voicemail to address them. Thank you for your understanding.
Caring customer service and co.
They showed they cared about our situation. I appreciate it very much!
1 August 2024
Reply from netWell
Thank you so much, Mandy, for your kind words and for taking the time to leave a review. I'm thrilled to hear that you felt the compassion we have for our members.
I feel insurance for the self-employed…
I feel insurance for the self-employed lacks health coverage for Mental Health/Addiction. I pay these high premiums basically for catastrophic event. Mental health is so needed to help those who are in need.
25 September 2023
Reply from netWell
Thank you for your feedback, Dianne. Just to clarify, netWell is a 501(c)(3) nonprofit organization, not a health insurance company. We believe mental health is crucial, which is why our program includes access to Revive, a tele-counseling service available from day one. I would love to discuss this further with you. Please feel free to call our Member Experience team at 866-638-6355.
Reimbursement was..
Reimbursement was... difficult. I ended up not getting back hundreds if not more. Many, many hours lost on the phone.
30 August 2023
Reply from netWell
Thank you for your feedback, Dominic. I apologize that our reimbursement process was not up to your expectations. I would love to go over these share requests with you in further detail. Please reach out to our Member Experience team at (866)-638-9355 at your earliest convivence.
The website never has sharing documents…
The website never has sharing documents as it says they should. Also, I had several share requests turned down due to not being pre-authorized that I feel should be overturned on the appeal process.
We will wait and see.
5 August 2024
Reply from netWell
Thank you for your feedback, Tim. netWell has reviewed your appeal and will be reaching out to you shortly via phone call to discuss the details.
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