W&T Nettleton Reviews 

306
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and sales team for being exceptionally helpful, patient, and knowledgeable, ensuring that every visitor receives personalized guidance without feeling rushed. Consumers also appreciate the relaxed shopping atmosphere, noting that staff members allow them to browse freely at their own leisure without any annoying sales pressure. People often mention the impressive range of quality furniture, beds, and carpets, making it easy to find ideal items for their homes. Many repeat buyers emphasize that the after-sales service and delivery teams are equally reliable and professional.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their warm, welcoming, and... See more

Product

Customers consistently note positive experiences with product, highlighting the fabulous choice of quality... See more

Service

Clients share deep satisfaction regarding the outstanding service, frequently highlighting knowledgeable... See more

User experience

Reviewers mention positive feedback about user experience, highlighting a relaxed atmosphere and... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising staff members for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We received exceptional service from Symone whilst purchasing a three piece with sofas and chair. We spent quite a long time with her before confirming our purchase. The service was helpful whilst pro... See more

Rated 5 out of 5 stars

We have been customers for many years, just had our third suite delivered. First class from beginning to end. Sales persons always helpful and knowledgeable. Storage until the suite was needed,... See more

Rated 5 out of 5 stars

Having read the excellent reviews about this company we decided to visit yesterday. Andy was extremely helpful, knowledgeable and patient. He left us to browse which was exactly what we wanted and whe... See more

Rated 5 out of 5 stars

Fantastic experience, all thanks to Paul. He was very friendly and knowledgeable, gave us lots of useful advice to find the ideal items, never pushy and always on our side. We purchased some clearance... See more


Company details

Written by the company

Our W&T Nettleton store is one of the longest standing stores, still showcasing some of the building's original features. Inside the W&T Nettleton store you will find a wonderful collection of fine furniture displayed across two levels including some of the most the iconic furniture brands such as G Plan, Ercol, Duresta and many more. There is also a large bed and bedroom showroom and we are proud to offer all our customers great quality products at fantastic prices.

Free Local Delivery

Written by the company

Within 50 Miles of our store
Free local delivery on furniture within 50 miles of the store within the mainland uk. Excluding Rugs, lighting and accessories. Please ask for details.

Contact info

5.0

Excellent

TrustScore 5 out of 5

306 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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5.0

All reviews

(306)

150 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very hepful

Danny was really helpful explaining all the options and very patient whilst we tested out all the beds
We ended up with a very good deal.

31 July 2025
Unprompted review
Rated 5 out of 5 stars

A brilliant Company to deal with

We recently placed an order for two sofas. Symone helped us choose our sofas. She was pleasant, well mannered and extremely helpful. Overall a very lovely lady. The delivery men were just as helpful. They too were pleasant, well mannered and helped to move our old sofa out into another room before they brought in the two new sofas. Overall it has been a very pleasant experience purchasing from W&T Nettleton. I have already recommended two of my friends visit their showroom when looking for their new suites. A brilliant company to deal with. Top marks to all at Nettletons.

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service once again from W & T Nettleton

Danny was friendly, polite, patient and helpful when we visited Nettletons this week to purchase a new mattress. He showed compassion towards my father who struggled to get up the stairs and gave him time to do so. We had an idea what we wanted and Danny was happy to provide the necessary information to support our choice. We got what we wanted in a quick and efficient manner and cannot praise Danny enough for his professionalism. Thank you.

29 July 2025
Unprompted review
Rated 5 out of 5 stars

Very impressed

Nettletons sell high quality furniture and beds at very competitive prices. I was very impressed by the way every attention was paid to giving sound advice with no pressure. The showroom was immaculate and I was left to browse instead of being pestered like in the large retailers. Danny was so informative and pleasant when I bought a new mattress and I have my eye on a new settee. There is such a good choice in designs and fabrics. An absolute pleasure shopping here and so good to support independent well established local traders who stock mostly goods made in the uk. Very impressed.

24 July 2025
Unprompted review
Rated 5 out of 5 stars

New sofas ordered.

We visited this morning to browse the beautiful furniture ..looking for new sofas.A really quality showroom with in our opinion top quality and knowledgeable staff. Symone guided us through all our options once we had made our choice, no pressure selling here, a lovely experience and we feel so confident about our purchases.A beautiful showroom, good prices, lovely Symone who knows her stuff...what more could you ask for.

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Danny has been excellent in helping…

Danny has been excellent in helping myself and my husband choose a new mattress. His expertise and knowledge was incredibly useful and his manner was helpful but didn't encroach upon us at any time. Thank you to Danny but also to Nettleton’s who have sold us sofas, bedroom furniture and dining room furniture previously. Lovely to support a local business.

19 July 2025
Unprompted review
Rated 5 out of 5 stars

As helpful and friendly as ever.

Danny was extremely friendly and helpful when my husband and I were looking to replace our mattress. His knowledge and advice helped us to make an informed decision. We have bought our furniture and carpets at Nettletons for many years now and continue to be very impressed with the service.

21 June 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service.

Helpful advice whilst visiting the store to purchase 3 settees and recliner chair. Fabric samples ordered and arrived from Parker Knoll a few days later so when we returned to the store was able to place our order . However there was some concern as to the actual getting the large settee through the house door and so they sent someone to measure and confirm they could fit it into the lounge.
Kept informed of delivery times etc which was 8 - 10 weeks.
The best thing was the delivery chaps were so helpful and took care whilst getting the furniture into the lounge. They did a fantastic job and even took away the packaging after making sure all the electric recliners were working correctly.
A great place for anyone looking for quality furniture with a quality customer service from shop, warehouse and delivery drivers.

6 June 2025
Unprompted review
Rated 5 out of 5 stars

W&T Nettleton Furniture

A warm welcome when we walked through the door, no pressure selling from Symone who was extremely helpful and knowledgeable.
Will definitely recommend this business and we will shop there in the future.

7 June 2025
Unprompted review
Rated 5 out of 5 stars

Having previously purchased our sofa…

Having previously purchased our sofa and reclining chairs from Nettleton we returned to the store to browse the range of beds/mattresses.
Friends had told us how comfortable their Hypnos mattress was so we told Symone what we were looking for. She asked if we liked a firm/medium or soft mattress, and proceeded to show us options what would fit our requirements.
No pushy sales pitch just suggestions of one's we'd like to try. We were also shown a display model with a 70% discount. We tried several other mattresses of different makes and Symone was very knowledgeable about all the products on display.
It turns out, that after feeling like being part of Goldilocks and the three bears the discounted mattress was "Just Right"
Looking forward to a good night's sleep on our 'new' mattress.
We highly recommend a visit to Nettletons if you are furnishing your home. Great quality and great customer service

28 May 2025
Unprompted review
Rated 5 out of 5 stars

We have purchased several sofas and…

We have purchased several sofas and chairs over the years from Nettletons. They only sell high quality furniture. We called in a couple of days ago and was greeted by Symone who was extremely helpful. We were able to browse without pressure which is important to us but when we needed help Symone brought three swatch books for us to choose from. We have ordered a sofa and two chairs and are now counting down the weeks to when it arrives. So good to still have this family firm . Thank you.

27 May 2025
Unprompted review
Rated 5 out of 5 stars

Just purchased our lounge furniture and…

Just purchased our lounge furniture and the service received from visiting the shop to delivery was excellent. Julie is extremely knowledgeable and went the extra mile to make sure we got exactly what we wanted. We got regular updates to let us know the progress. Would definitely recommend.

5 May 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Company

We've used Nettletons in Horbury for years, but over the last 3 months during the renovation of our home, we've visited probably twice a week.

We love the choices and the fact that there's something new every time we visit.

We must make special mention of Mr Paul Bromley who has looked after us most of the time - he appears to know where every piece of art or ornament is in the store. In fact all staff are very customer oriented - 'the other Paul' and Simone to mention just a couple.

Delivery drivers are polite, helpful and competent.

THANK YOU SO MUCH, we love our new furniture, art work and Ornaments.

27 May 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service …

I went to look for a high back armchair there and was very pleased with the service and my chair!
I was allowed to browse without being pressured and when I had questions there was someone there to help me
Genuinely great customer service
Thank you 😊
Devon

25 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service - would we expect anything else!
We have been buying furniture from here for many years. Customer service is excellent. Knowledgeable staff. Never pushy with sales. Answer any questons and help you choose something great. Andy was fantastic with a recent lounger sofa purchase.

27 April 2025
Rated 5 out of 5 stars

Fantastic service …

Visited the store yesterday the service was excellent David was so helpful nothing was too much trouble ordering the furniture we required was a breeze very efficient talked us through the expected delivery time etc. Would definitely recommend this store no pressure but helpful when required.

6 May 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Customer service

We visited this store for the first time and we're welcomed by non pushy but so helpful staff. Particular shout out to Symone who have us all of the information we needed and left us alone. This team are seriously skilled in their subject and it's obvious there's longevity to their service highly recommend, great quality, great team, great advice.

18 April 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service from beginning to…

Outstanding service from beginning to end !
Visited the store three times. Symone was extremely helpful each time. We ordered a settee and armchair.
Symone has kept in touch via email regarding the progress of our order which arrived today about 3 weeks earlier than expected which I’m so pleased about.
The delivery drivers - Paul and Wayne - were brilliant and went over and above in being helpful and friendly.
Outstanding service from all - thank you !

17 April 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service

An outstanding service from knowledgeable and helpful sales personnel who didn’t put pressure on us and were patient and not afraid to offer their advice and expertise. A lovely showroom to explore. I would highly recommend this excellent company.

20 March 2025
Unprompted review

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