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Nesstar Ltd Reviews 

309
•
TrustScore 3.5 out of 5

3.6

Store
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Review summary

Created with AI, based on recent reviews

Considering 26 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently appreciate the fast shipping times and find the kitchen sinks to be durable, exceptionally well-made, and visually appealing. Consumers often note that the delivered products closely match their expectations and complement their home kitchen interiors nicely. Some reviewers were not happy with the quality of certain items and experienced frustrating issues with leaks. Shoppers also mentioned unhelpful customer service interactions and difficulties obtaining proper refunds when orders arrived damaged or incorrect. Many people pointed out that third-party delivery companies frequently failed to complete scheduled drop-offs on time.

What people talk about most

Product

Customers had ambiguous experiences with product, reflecting a wide range of opinions. Some reviewers praised... See more

Customer service

Clients share negative opinions on customer_service, describing support as unhelpful, rude, and dismissive.... See more

Quality

Customers consistently note negative experiences with quality regarding damaged items and peeling coatings.... See more

Service

Consumers find service to be a disappointment marked by severe frustration. Reviewers frequently highlight... See more

Delivery service

Users describe ambiguous interactions with delivery_service, noting a stark contrast in their experiences.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

We had a sink delivered which was damaged and after contacting the company they sent a replacement with no hassle. This should have been the end of the problem but was only the start! They u... See more

Rated 3 out of 5 stars

Edit- I can confirm a refund has now been issued. I understand this a manufacturer issue and they have agreed to compensate the supplier who in turn has agreed to my refund. Poor customer service,... See more

Rated 5 out of 5 stars

​I couldn't be happier with my recent purchase of a Franke kitchen sink from Nesstar Ltd. From the moment I placed the order to delivery, the experience was fantastic. ​The sink itself is a thing... See more

Rated 5 out of 5 stars

Review for Nesstar who I purchased the Liquida ELGS15WH sink from online. Its such a lovely looking sink, reminds me of a bar of chocolate with its rounded edges. Perfect to go with my gloss... See more

Company details

  1. Store

Written by the company

Nesstar Ltd are a kitchen sink, hot tap and tap retailer. We stock some of the best UK brands with free delivery and a great service.

Contact info

3.6

Average

TrustScore 3.5 out of 5

309 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(309)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Would highly recommend

Would like to thank Nesstar for the AMAZING service I received when I purchased my beautiful grey sink from ordering and delivery ordering was so easy and delivery very quick I looked at so many sinks on different websites and Nesstar was the BEST !!!!! Would highly recommend to family and friends

21 May 2024
Rated 1 out of 5 stars

Very poor customer service

Very poor customer service, took almost 3 months to answer a simple question about a query/dispute about product that was purchased from them.

6 March 2024
Unprompted review
Rated 5 out of 5 stars

Great web site

Great web site, easy to find what I was looking for. Extremely well priced and quick delivery.

The sink was well packed to ensure no damage, which was much appreciated.

Will definitely buy products required off the site.

Thank you

18 March 2024
Rated 5 out of 5 stars

Customer service is first class

Customer service is first class. Thank you Maiga B! The response to several queries prior to purchase were prompt and helpful. On arrival the Boiling water tap was just what I wanted. Lovely quality, weight, super fast delivery and a great price! The tap hasn’t been fitted yet but looking at other reviews I am sure I will be equally impressed!

13 March 2024

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