Nespresso Reviews 

I love the coffee but man these coffee pots are sh*t. They break down constantly and are temperamental and then you contact customer service and they either don't know how to help you or you can barely hear them. For as pricey as they are, you'd think both their products and their customer service would be a whole lot better.

I used to be able to order online without problems but it is now impossible to order this way. Credit Card rejected or I have placed order incorrectly or other stupid problems so if they don't want my business that's fine as I am not driving miles yo go to a boutique

Nespresso in Bali. The worst service that you can expect. Do not order nothing here. They will take your money and deliver in weeks! We asked for some coffee capsules and took more than 2 weeks. The reason: they don’t care the customer. Until they dont have more orders in the same area, they wont send anything to you. Even I paid an extra cost for delivery 2-3 days, they scammed me. This place should be closed.

I wanted to buy the machine + some pods. Unfortunately, my cards and even PayPal was getting rejected. Desperately trying to finalize the payment, I set up some more accounts, and tried different cards on them, hoping that will solve the problem. Finally I called the customer service where I was able to order everything on the call, but again - all payments rejected and no one knows why. The agent told me to call again the next day what I did - I have spent 1,5h on the phone in total waiting for them to figure out the situation, just to get an information that I am BLOCKED because I have too many accounts. I said - yes I do, I was trying to pay the day before, feel free to delete them, leave one and let me pay for God’s sake.
In the consequence, they have blocked ALL my accounts including the one from 7 years ago that was connected to me only with the same shipping address. I just wanted to PAY. I cannot even emphasise how disappointed I am, I have never been treated this way by any customer service. Scandalous.

The Nespresso straw that broke the camel’s back.
I WILL NEVER DRINK NESPRESSO AGAIN IN MY LIFE
Yesterday after having my wallet stolen, my €29 Nespresso subscription failed. This morning I received an absolutely scandalous email from Nespresso, threatening me with additional penalties, and treating me like a delinquent who has committed pickpocketing, instead of bothering to contact me in a respectful manner even though I have been a loyal customer over the past 15 years. I took advantage of the opportunity given to me to call them to terminate my contract and not only for this unacceptable email, but also because the quality of Nespresso coffees has deteriorated abnormally over the past 2 years. Meanwhile, following the purchase of a coffee machine 3 years ago, they continue to charge me €32 every month, even though the machine was paid for after a year. Another dubious method of forcing customers' hands. Basically, Nespresso, a multinational that has been destroying the environment for 30 years, allows itself to borrow money for FREE from its consumers who owe them nothing. And instead of thanking them, they indulge into sending them lying and insulting pre-written emails. There, it's the straw of... Nespresso that breaks the camel's back. I promised myself that I would NEVER DRINK NESPRESSO AGAIN IN MY LIFE.