Nere Travel Reviews 

632
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 225 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and the wonderful product quality, noting that the luggage and bags feel sturdy, look luxurious, and feature convenient compartments for daily travel. People also mention that the online ordering process is smooth and intuitive, making shopping a very pleasant experience. Some reviewers were not happy with the customer service, mentioning that they received no response to their emails when trying to resolve issues or handle returns. A few consumers also experienced frustrating delivery problems with couriers or received incorrect or missing items.

What people talk about most

Product

Users describe positive interactions with product, highlighting high quality, great colors, and practical... See more

Delivery service

People report positive experiences with delivery_service, expressing general satisfaction with fast shipping... See more

Quality

Reviewers mention positive feedback about quality, praising items as well made, sturdy, and beautiful.... See more

Order

Reviewers highlight positive aspects of order processes, describing them as easy to navigate and consistently... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a mix of frustration and satisfaction. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The bag I ordered, Bondi Sling Backpack was lovely, good quality and I really wanted to keep it but I hated the colour. Pink was more like a very pale lilac. I returned that one and reordered in D... See more

Rated 5 out of 5 stars

Absolutely love my Nere Travel order! I purchased the medium checked case, cabin case, passport holder and luggage tag, all matching in Orchid Pink, which is honestly the perfect colour. I haven’t use... See more

Rated 5 out of 5 stars

Purchased 2 suitcases-Venture Dual Open Cabin Suitcase in pink, Stori Medium Suitcase in mineral and a slim luggage tag in black, in the Black Friday offers. Very pleased with both cases and tag-the w... See more

Rated 5 out of 5 stars

I discovered Nere through Perkbox an employee benefits programme and managed to get a good first time discount, I’ve never looked back. I bought two pieces of luggage and way too many packing cubes. E... See more


Company details

  1. Luggage Store

Written by the company

Introducing Nere, Australia's #1 fashion travel brand. Just landed in the UK, our luggage and accessories will match any mood, crew, or adventure. Part ways with your routine and embrace possibility with Nere.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

632 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(632)

225 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolute Horrific Delivery and Customer Service


I ordered a suitcase from Nere Travel, and honestly I have no idea if their products are good because their shitty courier DPD never delivered it — and the worst part is Nere was completely unreachable the entire time. No phone number. Emails ignored. No support whatsoever. I’m travelling in a few days, and instead of stepping in when their courier messed up twice, Nere basically vanished. I was stuck watching fake “missed delivery” updates with no help from the company I actually bought the suitcase from. I ended up not being able to withdraw my order because I couldn’t get a single real response from them. It’s ridiculous. If a company won’t communicate and lets their courier screw customers over, why would anyone bother ordering from them?

2 December 2025
Unprompted review
Nere Travel logo

Reply from Nere Travel

Hi Ellen - Thanks for providing the additional information. We have passed this to our service team who will review your order and reach out to you directly to provide an update

Rated 5 out of 5 stars

Venture Dual Open Cabin Suitcase & Stori Medium Suitcase

Purchased 2 suitcases-Venture Dual Open Cabin Suitcase in pink, Stori Medium Suitcase in mineral and a slim luggage tag in black, in the Black Friday offers. Very pleased with both cases and tag-the way they look and feel. Quick delivery-literally within 4 days. Not used the cases yet but will be doing on my next trip abroad. Seem very spacious and love the colors on both. I am particularly excited to use the Venture suitcase due to the dual opening and storage-will probably get a lot in there for a good few days! Offers were very good!!

14 November 2025
Rated 1 out of 5 stars

I would not recommend this company…

I would not recommend this company based on my experience. Their suitcases are advertised as having a 10 years warranty, but in my case, any issue I raised was dismissed as airline damage. This felt misleading as a customer.
We spent a lot of money on these cases, used them once, and had multiple problems broken zips, broken handles on two suitcases, and noticeable colour wear. I’m happy to share photos with anyone who wants to see what happened. When I contacted Nere Travel, I was told all of this was considered “general wear and tear.” I asked what actually falls under their 10 year warranty, and was told only “structural faults.” If a handle and zip breaking after a single trip doesnt qualify, I’m not sure what would.
Overall, based on my experience, the quality felt very poor more like a one-time-use product. Personally, I’d avoid this brand. Happy to send images.

27 November 2025
Unprompted review
Nere Travel logo

Reply from Nere Travel

Hi Tiffany the warranty is actually 10 years and as set out on our site covers repairs on all functional damage to your suitcase within 10 years. We can see our service team have already responded and advised to raise the issue with the ticketing carrier as the damge to the case arose in transit and is not a manufacturing defect that is covered under warranty

Rated 5 out of 5 stars

Lovely style handbags and reasonably priced.

I had not heard of Nere Travel before but I liked the look of the handbags and they were a great price.

I was pleasantly surprised at the quick delivery and even more happy with the handbags.

I really like the style of the handbags especially the safety clip on the front zip.

18 November 2025
Rated 5 out of 5 stars

Perfect

Perfect, lightweight, well made and very roomy! Perfect cross body bag for traveling. Super quick delivery and excellent value for money.

17 November 2025
Rated 5 out of 5 stars

Amazing

Great Black Friday discount which is when I got my suitcase quick and easy delivery too and luggage arrived in perfect condition with a 10 year warranty, perfect.

17 November 2025
Rated 5 out of 5 stars

Brilliant service

Brilliant service, I ordered my new luggage on the Sunday afternoon & they arrived on the Tuesday morning. I can’t wait to use my new suitcases on my next holiday in January 26

24 November 2025
Rated 1 out of 5 stars

I was at home and able to take delivery…

I was at home and able to take delivery of the suitcase.!!I then received a message to say my parcel was at no 58 Leicester Road. It was quite a walk and I took ages for anyone to come to the door (there were workmen who ignir d the bell)!finally I was handed what was a bulky parcel for someone my age to carry home….. not impressed by your delivery when there is pl not of parking outdid my house.

17 November 2025
Nere Travel logo

Reply from Nere Travel

Hi Mrs Hilton we are sorry to note the issue with the delivery of your order and where its not possible to deliver the item directly to you the courier will sometimes deliver to a neighbour - this should be an immediate neighbour however and you can set delivery preferences via your DPD account

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