I had mixed feelings about my…
I had mixed feelings about my experience with Neptune Scuba Diving.
On one hand, the team was professional, well-organized, and clearly focused on safety. The instructors were prepared, the equipment was in good condition, and I truly appreciate their commitment to canceling dives when conditions were unsafe.
On the other hand, I was disappointed about the refund policy. My course was canceled due to weather, and I could not continue because of my travel schedule. Unfortunately, I was not able to get a full refund for the course and e-learning that I no longer need, which left me quite upset.
Overall, Neptune is a safe and professional dive center, but I feel their refund policy could be more flexible and customer-oriented.







