Neovault Reviews 

79
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly friendly staff and the truly amazing community that consistently makes everyone feel welcome and valued. People also genuinely enjoy the fantastic overall user experience, the exceptionally wide card selection, and all the fun interactive features available on the website. However, some people mentioned that delivery and shipping can take a little while, especially as the platform continues to grow larger. A few reviewers also noted occasional issues with moderation consistency and fairness within the active chat rooms. Consumers sometimes experience minor frustrations regarding these delivery delays and community management concerns.

What people talk about most

Product

People report positive experiences with product, highlighting top-tier card quality and vast selection.... See more

Website

Users describe positive interactions with website, highlighting an easy-to-maneuver layout, clean design, and... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are courteous, hands-on, and... See more

User experience

Reviewers highlight positive aspects of user experience, describing it as a genuinely fun and smooth journey... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, reflecting mixed opinions on speed.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Neo vault is the only site I play on anymore, I used to play at a bunch of different sites but after I became part of the Neo vault community I don’t like any of the other sites because they don’t d... See more

Rated 5 out of 5 stars

The community has been awesome! I’ve used many different sites and this one just has a different and more authentic feel to it. The owners and moderators are good people who just want to see you win.... See more

Rated 5 out of 5 stars

Neovault has become the best trading card site! The devs are constantly involved in chat, hear out the users thoughts, and implement changes based on our preferences. They also have an expansive inven... See more

Rated 5 out of 5 stars

I love this site. The community is great to one another, its fair as far as the gamba goes, whereas other sites are much more difficult to win on. They source great quality cards, and the people who r... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

79 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.5

All reviews

(79)

79 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Whomever or whatever controls the…

Whomever or whatever controls the pricing as well as the thumbnails for each card/slab, is VERY inaccurate. Their moderater in discord gave the most blanketed response humanly possible, and they obviously will not honor any such error, only correcting after the fact whilst the user is out any such difference. Do better.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

A genuinely fun experience

A genuinely fun experience. The site is easy to maneuver, the layout is clean, and the people and staff are some of the best you can find. Delivery might be slow depends on the order but it always comes in clean.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

S tier!!! Best platform for Pokemon and one piece cards!!

Man where do I start! Neovault is the best platform I’ve ever joined and I’m a member of a lot of these sites.

First of all let’s start with the shipping and hand picked sourced only the best cards! All the cards I’ve got from Neovault are all grade A quality Beckett worthy!

Second the community is the best community hands down. I can log in and never even play because the chat is awesome and we are almost like family. Everyone is cheering for you to win and so welcoming.

Third and last the customer service is S tier! Not only the people running this site are amazing with communication they are actually part of the community as well! They are such a great team and I want to shout them out and actually got to know the team and became friends with them.

I’m so glad I found Neovault I’ll never go back to any other sites besides my home Neovault!

21 July 2026
Unprompted review
Rated 1 out of 5 stars

READ!

Loves to ban accounts from chat for no reason, loves to allow people to cuss others out, mods seems to favor other users more then some, staff members are not helpful and also cater to some users and mods more then others.

They have no contact info for when you wanna close your account, send a ban lift from self exclusion which was put in place without user permission.

They are also paying people to write these reviews just to look "good" which is against all rules.

1 July 2026
Unprompted review
Rated 1 out of 5 stars

Some of the mods seem to favor others…

Some of the mods seem to favor others in chat. Some users just allow poor language use and can make people feel uncomfortable at times. I keep my mouth shut and just do what I can do I don't get in trouble or get kicked.

30 March 2026
Unprompted review
Rated 1 out of 5 stars

horrible site

bug infested site, delivery takes forever and when you get your cards they are bad quality its obvious they dont check them before shipping. also theyre paying people 5 dollars worth of game currency for reviews which is against trust pilot tos

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Neovault

Neovault seems to be on top of the game right now. Found this site not to long ago, they keep it nice and updated all the time! Staff always ready to help out if you encounter any problems. Community around it is very friendly, love to spend more time on here in the future!

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Great place!

We love the community, the mods, admins and streamers are amazing! Highly recommended.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely Amazing Site!

NeoVault is such an amazing way to add to your collection while having a blast! The community is the best and the devs/admin are all awesome! They are so quick to listen to feedback/suggestions and implement them to make the site better. So many amazing features from battles to solo opening amd fun chat games to earn chat points to bling out your profile. All of my shipments have come quickly and the quality has been great! I absolutely love NeoVault and would highly suggest it to anyone and everyone!🔥🥳

16 July 2026
Unprompted review

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