Neosabers Reviews 

Had problems with delivery, and after frustration and anger went through me, and many emails to customer service, Neo corrected the problem and sent a replacement which i received in about a week. Unbelievable. The sabers are incredible (and should be for the money). I am actually looking to buy some more.

Great customer service and fast to solve any problems, quality sabers that can actually take quite the hit. Will be getting more in the future.

I got the LSW Vortrex for my son. It’s amazing. Suddenly after I charged it, the light stopped working, the crystal stopped spinning. I emailed Neo Saber support, they replied quickly, asked that I send them a video of what was going on… they took an interest!
I figured the problem out (take gold core out press button to turn it on, connect to app and be sure settings are on pixel!!) and sent another email to tell them I’d figured it out and they replied again just to be sure all was good. Very impressed by their effort.

Worst quality sabers on the market paid $676 for one saber with three free and they are absolutely terrible, one was faulty right out the box and the main saber worth $676 was an absolute load of garbage, DO NOT waste your money use a different website you will not get what you paid for!!!!!

Our sabers were delivered Christmas morning!

I was hesitant to purchase these sabers at first because I see a lot of similar ads online and had my doubts. I went for it hoping for a Christmas miracle and was NOT disappointed.

After obsessively tracking my package and being sure they wouldn't arrive, we went ahead with Christmas morning opening presents etc. Right when we finished, there was a knock on the door. The deliver guy!

I cannot tell you what a great boost this was to get our sabers right at that time.

As for quality, etc. They are awesome! I got the hero saber of Luke's saber from Jedi. It's hefty and the controls are sweet. You can ignite it or turn it off with a twist of the wrist or the main button. The "free" sabers that came with the main hero saber were way better than I expected. What they don't tell you is that they are pretty basic, but they are modular. So you can take them apart to mix the parts and make your own style. PLUSE to my surprise, they screw together so you've got a double bladed saber in there as well. Insane! I love having a couple of plain sabers like that that I can customize the way I like.

Awesome. It's now May as I write this and we are still banging around with them in duel after duel. So the long-term durability is sweet.

Moved from 1 star to 4stars. Although the below experience happened. Neo Sabers was responsive to all my inquiries and sent a replacement. Works Perfect now.

Our $230 purchase and the whole experience has been super disappointing.

My son saved for months to finally order this for his "May 4th be with you" party. His saber had issues right away, like not turning on, and when it did, it would always react to his movement. Then, on day two, the sound completely died.

We reached out to Neo for a replacement, as per their 30-day policy, but they kept asking for videos overnight. After three nights and three videos, they finally sent out a replacement for the chip and something else... I'm still waiting for it. Once I checked the tracking, I saw IT'S COMING FROM CHINA. Neo's website totally makes it seem like they're based in WI or CA.

Overall, we're really unhappy. They should've sent an exchange from their WI hub, and my son would've had a saber for his party...

Firing up the blades they are beautiful. And then I started spinning them they feel great

So I “normally don’t do this” BUT had to share my an experience with Neosabers. Ive bought a few products with them before, but there was a small-little-micro hiccup with my last order, BUT Flora Joseph went light-speed and addressed the issue. Now everything is right in the galaxy and I can now party with some Ewoks- YUP NUB!

I bought two lightsaber’s from here and I accidentally damaged one of them and after sending news of the problem have a replacement part on my way, so I would like to thank Flora Joseph since I heard they had a huge role in helping me

I was ordering the Buy one get three and accidentally ordered the XRGB when I meant to get the Xenopixle. I then emailed and got in contact with Lisa Mitchell who has been a great help to correcting my mistake. Very fast response time and very professional.

I never wanted to order this item and somehow was charged and when canceled item within 5 mins i was told restock fee, wow

They charged a 20% restocking fee after I canceled my order 1 hr after making the order. Tells you everything you need to know about them.

Love neo sabers. Great addition to my collection. When had issues with lightsabers customer service did there part to make everything right. Shout out to Lisa Mitchell. She was amazing.

Heard shipping takes a while, so I ordered 2 months early. The Sabers showed up in 3 weeks. Flora Joseph in customer service was a big help in finding my tracking number and kept me updated.

So far the sabers have been AWESOME! Lots of different colors, and different modes based on the characters saber sounds.
The durability passes my test, as some guy who is 6’2 and 220 lbs, I’ve beaten the bark off a couple trees in my backyard and the saber still works, and looks good!

I haven’t gotten to test out the battery life yet, but I’ve gotten to an hour of constant use with no problems.

I bought 3 sabers (2are gifts for other people) and it all came in one box.

This is not the first time ordering from Neo. FIrst order came prompt and wow the Light Sabres ROCK! high quality, no defects, great construction. I know that many stores source the brand, but Neo takes the time to inspect each. Justifies the slight increase in price over discount houses that might send junk accidentally. On this order I just placed, one of the sabers (Grogu) showed up as RGB. I must have dropped the ball and didnt select XENO. I emailed and they replied promptly with a link to make the change and were happy to adjust my order accordingly. Polite, understanding and professional Customer Service. Thank you Lisa Mitchell! (another thing you do not find at the discount houses like Al! and She!n, etc)

I was in need of a specific type of lightsaber for a new cosplay, and Neosabers happened to have what I was looking for. As luck or "the Force" would have it, they were having a Star Wars day sale so I was able to procure the lightsabers at a great price. Delivery was relatively quick, and I look forward to putting my new lightsabers to use!

Lisa Mitchell was amazing at handling an issue I had with ordering and was very quick and courteous

We needed a board replacement and Lisa Mitchell helped us out tremendously! Great saver!

Did not receive my entire package it was a gift but I only got one Sabre in a bundle of 2

It’s so cool. I am so happy I chose from neo saber.