Neora 

It's a fraud!
I paid over 700 euros for a furniture and still waiting after a month!!!

Unbelievably bad customer service; I ve been waiting for over 50 days my order to eventually tell - after 4 emails I had send to them - that my order wasn't available and it is out of stock !!!!
Now they don't refund my credit card and do not respond to my emails !
Unbelievable bad service, be very careful before you order anything!

This company have not delivered my purchase made in January and have not issued the refund I asked for. Do not use them.

If I could give no stars I would. I emailed the company before I ordered to check what I would receive. I did not receive what I ordered. It was supposed to be a lamp with some olive tree lights. I got one sprig of lights with different leaves. They have a 14 day return policy but after numerous emails they will not give me a return address or a full refund. DO NOT ORDER ANYTHING FROM THIS COMPANY!!!

I ordered 3 wall lamps, the company has a correspondance address in Netherlands but seems they ship from China so first it takes almost 3 weeks to arrive. Then the colour of the lamps on the website was completely different to the products I received. The products I got were very low quality and looked cheap so I requested return and refund. They tried to offer me a 20% refund and I keep the products but I asked for full money back. After several emails they gave me the return address in China! I paid about 20Euros to send it via a tracked delivery and now after 7 months I still do not have have my refund. Customer service has gone very quiet and no reply to my emails at all. Terrible terrible company, avoid!

Absolutely a fake company, totally scamming people. Ordered light 31st Dec ‘25 and no delivery. Sent several emails and they just fob you off with BOT emails promising delivery and refund, saying team is processing then you hear nothing again!!! I’ll be taking this further with my bank!! Pls pls stay away they are a Fake company robbing people!!

I have been waiting forever now and the package is stil in china! Bought it 5 March......

If I could give 0 stars I would.
Bought a stained glass looking lamp in the shape of a cat. Got a msg song it had been shipped the next day. Shipment then didn't move for a month. At 20 days we asked for a refund, got an ai response saying they'd process the claim and didn't hear back until it started moving 10 days after asking for refund where they said no because it's been mailed.
It was mailed from China, despite the claims that Neora is located in the Netherlands.
The product looks nothing like what was pictured, about 1/4 the size, extremely poorly made, looks like a lump of plastic and reeks like you would not believe. It actually gave me an instant migraine.
I wouldn't have bought this for a tenth of what we paid. I wish I could upload pictures of this thing.
Do not buy from them, it's not worth the headache, literally.

UPDATE:
I was finally able to get what seems like a human response by starting the email with, "HUMAN CUSTOMER SERVICE ONLY" every single time.
After 30 days of demanding a refund we've agreed on 80% refund, which is not enough in my opinion but better than their 10%, 20%, 30% with store credit...
Also, I started asking for their business registration number, something all companies must have for tax purposes. They ignore my request every time. There is also no company registered at their listed address in the Netherlands.

If I could give less than one star I would…..
I ordered a lamp from Neora
in January 2026. Since then after numerous emails I have not received my lamp.The few times they have replied to me it is obviously AI generated replies.
I have requested a refund but been told they cannot do that as my order is in transit.I have asked for the name of the supply company they are using and also the shipping company as there is no tracking I can check.
The answer was their team is looking into it.
This company is scamming customers and should be looked into by Trading Standards
My advise to anyone thinking of buying from this company is DO NOT PURCHASE.
Ann

Ordered a product on their website on 21st February; they haven't sent it to me or refunded me. Just a couple of AI replies. I am now making a dispute through my credit card. Fake company, stay away, I wish I had looked at Trustpilot before ordering

Do not buy ! I placed an order and never came back to me no money back no product bought . No response whwen I ttied to get to them for a refund.
Lost my money, JUST FAKE, BEWARE!

I put a 1 star as there is no option for a zero. I ordered a lamp stand at considerable cost (over £700)...customer service was non existent apart from a few automated email replies. Just received the Shade today and no wooden tripod stand or fixings. No reply and now asking for refund. Please STAY AWAY from this company

Do not use this company. Purchased what was advertised as an entire decorative LED lit indoor plant with vase, reduced from c. $100 to $50. Received one battery operated LED twig - one stem. Company requires that you pay postage to return item to the Netherlands. I dont trust that they'll refund the money after this.

I placed my order 13th december and all communication has stopped and nothing received.

So, please stay away from this company/scam.

SCAM WEBSITE
Beware this website will take your money and never deliver the product or issue you with a refund. Stay away!

Stay away, this is basically a scam!

1. The company has a dutch website but is fully operated from China
2. The product you will receive is not what you see on the website, but a cheap knock off version
3. The goods are shipped from China and take 1,5 months to arrive
4. In direct opposition to their website terms, they do not offer returns, so you are stuck with your crap product

I purchased a lamp , no news on the shipment , they just replied once saying that there was some issue with the transport . After that no more responses . I have asked to cancel the PURCHASE AND THEY SAY IT S TOO LATE but they don t send or update on the progress. This looks like scam.

We contacted this company several times in order to obtain a track and trace no. They always gave us lame excuses which do not sustain a professional company attitude. We cancelled our order within 14 days, however the address which was on their website was fake. Some one who lived there called me about this.
We tried several times to get our money back but the last excuse was that the lamp was not available in warm light and they offered us a tricolor. This is very funny as they wrote us before:

"ik ben blij u te kunnen laten weten dat uw bestelling ons magazijn al heeft verlaten en onderweg is naar u. De koerier verzorgt momenteel de verzending, en de trackinginformatie zal worden bijgewerkt zodra hun systeem wordt vernieuwd."

Alles verloopt zoals verwacht, dus maakt u zich geen zorgen — uw pakket is veilig onderweg. " (email 6 november)

As the legal time for delivery has expired nietbezorgd.nl will start legal proceedings. We have also notified the police about this rogue company.
Rhonda Croes

I made my order on September 29th (order number 3617). It has been 2 months and the company has still not delivered one of the items. My messages are being ignored. No refund has been made of the items. Their adress seems to be fake and they are legally not registered in the Netherlands.

My order was split in two shipments. The first took one month to arrive. The second was never shipped to me. Still waiting to be refunded. Pretty terrible experience.