Got a custom neon sign made by them for my nikkah and not only did they deliver it within 3-4 days, it was also absolutely perfect! couldn't have chosen a better company. the lights are top notch and... See more
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The product came in absolutely poor packaging. Upon opening, acrylic was not even clean and the connection wires were so prominent that it made the sign super messy. The charger and neon tube, both... See more
Company replied
Claims to deliver in 2 weeks, but my order took over 3 weeks with no proper status updates and repeated delays. I had to chase them constantly for basic information. To top it off, after all this w... See more
Company replied
Logo was made exactly what I asked. Very good communication and fast delivery Neogon is one of the best stores out there is Pakistan. I love the quality of their Neon Signs 😀. I already bought 2 of t... See more
Company details
Written by the company
We - as a company works as a team, grows together and make sure to brighten your world with the highest quality of neon signs. We make sure that customer is always right. We work as an independent organization, self-made brand, inspired by art and its lovers Our expert team, initializes the order with focus and helps to cater your every need, with customization and better suggestions. Your order is our project, making sure that we are co-inciding the best ideas and delivering the best product to you Our designers can turn your idea in art and satisfy your craft in the most timely manner.
Contact info
C-227, Block 14, Gulistan-e-Johar, 75300, Karachi, Pakistan
- +923212233262
- info@neogon.pk
- neogon.pk
3.0
Average
46 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Neon sign
Great Neon sign, great customer service. Delivered on time. I really like the neon sign.
6 August 2026
Unprompted review
I ordered a custom neon sign from them
I ordered a custom neon sign from them, and the experience was excellent. They not only helped me customize the design but also delivered it quickly because I was short on time. The quality of the sign is outstanding (10/10), and the cut-out shape is perfect. It was worth every penny. I highly recommend them, and I'll definitely be ordering more custom signs from them in the future.
16 July 2026
Unprompted review
Not replying on time
Not replying on time, ruined my order since it’s not what I wanted. WhatsApp has been inactive and no replies since 2 days.
3 May 2026
Reply from Neogon
We’re really sorry for your experience, at that time we had limited staff and unfortunately may have missed your message on Whatsapp. We sincerely apologize for the inconvenience.
We would love for you to give us another chance. Show us this screenshot on WhatsApp and enjoy 20% off on your order as a gesture of apology, we hope to serve you better this time
my order has still not been delivered…
my order has still not been delivered its about to be a month.
6 April 2026
Reply from Neogon
Hi Ayesha, we’re sorry for the inconvenience. We always send a WhatsApp message requesting the required 25% advance payment before we begin production. Unfortunately, we never received a response to our message, so we were unable to proceed with your order and it was automatically cancelled.
If you’d still like to place the order, we’d be happy to assist you. Please get in touch with us on WhatsApp, and we’ll process your order on priority. Thank you for your understanding.
Haven't received order after a month
It has been a month but I still have not received my product. I've tried contacting them on WhatsApp and phone call but no answer
6 March 2026
Reply from Neogon
We’re really sorry for your experience, at that time we had limited staff and unfortunately may have missed your message on Whatsapp. We sincerely apologize for the inconvenience.
We would love for you to give us another chance. Show us this screenshot on WhatsApp and enjoy 20% off on your order as a gesture of apology, we hope to serve you better this time
They are total fraud
15 February 2026
Reply from Neogon
Hi Saif,
We’re sorry to see your review and were genuinely surprised by it. According to our records, your order was completed and delivered exactly as per your selected design, options, and accessories.
We always strive to provide the highest quality products and service, and we’d really like to understand what led to this experience. If there was any issue with your order, we wish you had contacted us directly so we could have resolved it immediately.
Customer satisfaction is extremely important to us, and we’re still happy to assist in any way we can. Please reach out to us on WhatsApp at 0321-2233262 so we can discuss your concerns and find a suitable solution.
We appreciate the opportunity to make things right.
Pathetic service its been more then…
Pathetic service its been more then 14-15 days order still not received
5 February 2026
Reply from Neogon
Hi Araiz,
We’re sorry you felt this way. According to our records, we received your order on 5th February 2026. As mentioned at the time of ordering, our custom LED neon signs require 7–10 working days for production. Your order was completed and dispatched on 17th February, after which it was handed over to Leopards Courier. Delivery time then depends on the courier service and destination.
We always strive to deliver every order as quickly as possible while maintaining quality. If there was any issue beyond the delivery timeline, please contact us directly, we’d be happy to help.
Claims to deliver in 2 weeks
Claims to deliver in 2 weeks, but my order took over 3 weeks with no proper status updates and repeated delays. I had to chase them constantly for basic information.
To top it off, after all this waiting, they delivered the wrong color. Extremely unprofessional experience.
28 December 2025
Reply from Neogon
Hi Shayan,
We’re sorry to hear that your experience didn’t meet your expectations.
Regarding the delivery time, custom LED neon signs require production before dispatch, and while we always aim to deliver as quickly as possible, delays can occasionally occur. We apologize for the inconvenience caused.
Regarding the color, we checked your order details and confirmed that your sign was manufactured and dispatched exactly as specified. The LED neon strip used for your sign was also marked Purple, matching the order we received.
We also noticed that we never received any communication from you regarding the color. Had you contacted us, we would have gladly resolved the issue immediately.
We’d still like the opportunity to make things right. If you contact us on WhatsApp at 0321-2233262, we’ll be happy to replace the sign with your preferred color. Customer satisfaction is very important to us, and we hope you’ll give us the chance to resolve this matter.
The quality of the neon sign was great…
The quality of the neon sign was great and it’s pretty bright.
9 December 2025
Reply from Neogon
Thank you so much for your kind review, Muhammad! 🌟
We’re delighted to hear that you’re happy with the quality and brightness of your neon sign. Customer satisfaction is always our top priority, and your feedback means a lot to our team.
Thank you for choosing Neogon. We hope to create more custom neon signs for you in the future! 💙
10/10 quality and service
Got a custom neon sign made by them for my nikkah and not only did they deliver it within 3-4 days, it was also absolutely perfect! couldn't have chosen a better company. the lights are top notch and the acrylic backing is sturdy. came well packaged without any damage. highly recommended!
22 March 2025
Unprompted review
Reply from Neogon
Thank you so much for your wonderful review! 🌟
It truly means a lot to us that you trusted us with such an important occasion. We’re delighted to hear that you were happy with the quality, packaging, and timely delivery of your custom neon sign.
Your kind words motivate our team to keep delivering the best possible products and service. We wish you both a lifetime of happiness and beautiful memories together. Thank you again for choosing Neogon! 💙
Reply from Neogon
Thank you so much for your kind review, Tehseen! 🌟
We’re delighted to hear that you loved your neon sign and found it well made. Your support and feedback mean a lot to our team and motivate us to keep delivering high-quality custom neon signs.
Thank you for choosing Neogon. We look forward to creating something special for you again in the future! 💙
It’s been a month since I placed my…
It’s been a month since I placed my order and it still hasn’t reached even though the claim is of 2 weeks.
29 November 2024
Reply from Neogon
Hi Fatima, we’re sorry for the inconvenience. We always send a WhatsApp message requesting the required 25% advance payment before we begin production. Unfortunately, we never received a response to our message, so we were unable to proceed with your order and it was automatically cancelled.
If you’d still like to place the order, we’d be happy to assist you. Please get in touch with us on WhatsApp, and we’ll process your order on priority. Thank you for your understanding.
The staff communicated so well
The staff communicated so well, made the product on time, and I love it
24 November 2024
Reply from Neogon
Thank you so much for your wonderful review, Ambreen! 🌟
We’re thrilled to hear that you had a great experience with our team and that you loved your custom neon sign. Clear communication, timely delivery, and high-quality craftsmanship are what we always strive for.
Your kind words truly mean a lot to us and motivate our team to keep delivering the best possible service. Thank you for choosing Neogon—we look forward to creating something special for you again in the future! 💙
Everything else was good and perfect…
Everything else was good and perfect but neogon team dont reply to my texts on instagram i used to give missed calls to get their reply. Otherwise i got my parcel and its the same i wanted. Satisfied
27 November 2024
Reply from Neogon
Hi Ayesha,
Thank you for your honest feedback and for giving us 4 stars. We’re really glad to hear that you were happy with your neon sign and that it matched exactly what you wanted.
We’re really sorry for your experience with our communication. At that time, we had limited staff, and unfortunately, we may have missed your messages on Instagram/WhatsApp. We sincerely apologize for the inconvenience.
We’ve since worked hard to improve our customer support so we can respond much more quickly.
We’d love for you to give us another chance. Simply show us this review on WhatsApp, and you’ll receive 20% off your next order as a gesture of apology. We truly appreciate your feedback and hope to provide you with an even better experience next time.
Thank you again for choosing Neogon! 💙
I never got my parcel
29 October 2024
Reply from Neogon
Hi Huda, we’re sorry for the inconvenience. We always send a WhatsApp message requesting the required 25% advance payment before we begin production. Unfortunately, we never received a response to our message, so we were unable to proceed with your order and it was automatically cancelled.
If you’d still like to place the order, we’d be happy to assist you. Please get in touch with us on WhatsApp, and we’ll process your order on priority. Thank you for your understanding.
I ordered the lightning bolt neon sign…
I ordered the lightning bolt neon sign in ice blue. To my dismay it unfortunately showed up in regular blue instead of ice blue and now is completely ruining the aesthetic of my room.
25 August 2024
Reply from Neogon
Hi Hassaan,
We are truly sorry for the inconvenience caused and for not meeting your expectations. This is certainly not the experience we want our customers to have.
We also noticed that you never contacted us regarding this issue. Had you reached out to us, we would have been more than happy to resolve it immediately.
We’d still like to make things right. We are ready to send you a brand new replacement sign in the correct Ice Blue color at no additional cost.
Please contact us on WhatsApp at 0321-2233262, and our team will arrange the replacement as soon as possible. We genuinely appreciate the opportunity to resolve this for you and hope to restore your confidence in us.
Reply from Neogon
Thank you so much for your 5-star review, Parvez! 🌟
We’re delighted to hear that you had a good experience with us. Your support and kind words mean a lot to our team and motivate us to continue providing high-quality products and excellent customer service.
Thank you for choosing Neogon. We look forward to serving you again in the future! 💙
I got the parcel 8 days late
I got the parcel 8 days late. Nd tha parcel was broken as well.
29 July 2024
Reply from Neogon
Hi Uzair,
We’re truly sorry for the inconvenience you experienced.
The delivery delay was unfortunately due to the courier company’s transit time, which was beyond our control. We understand how frustrating that can be.
Regarding the broken sign, we noticed that you never contacted us about the damage. Had you reached out, we would have arranged a solution for you immediately.
We are always here to help our customers. We’d still be happy to send you a brand new replacement sign. Please contact us on WhatsApp at 0321-2233262, and our team will arrange everything for you as quickly as possible.
We appreciate the opportunity to make this right and hope to restore your confidence in our service.
Reply from Neogon
Thank you so much for your kind review! 🌟
We’re delighted to hear that you had a great experience with our customer service. Providing excellent support along with high-quality custom neon signs is always our top priority.
Your feedback means a lot to our team and motivates us to keep improving every day. Thank you for choosing Neogon, we look forward to serving you again in the future! 💙
Very Helpful
Very quick response from the team. They took my urgent order and delivered it before the commitment date and time; the quality and design of my sign were perfect!
4 March 2024
Reply from Neogon
Thank you so much for your wonderful review, Rida! 🌟
We’re thrilled to hear that you were happy with our quick response, timely delivery, and the quality of your custom neon sign. We always do our best to accommodate urgent orders whenever possible, so it’s great to know we could deliver before your required date.
Your kind words mean a lot to our entire team and motivate us to continue providing the best products and service possible. Thank you for choosing Neogon, we look forward to creating something special for you again in the future! 💙
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