Neo Direct Reviews 

Ordered a steamer from them via Amazon. It was delivered on 09/07/26, to my door step in clear view of the path and main road. It was not there when I got home. It was marked as left in a safe space on Amazon. Contacted Amazon who showed the delivery photo and I confirmed that the location was not a safe space. They contacted Neo Direct and did not receive a response. On 17/07/26 I contacted Neo Direct via Amazon and did not receive a response. I had hoped for a replacement to be sent out, but now I'd rather have the refund to get a steamer from a more reliable company that uses a more reliable courier than Evri. Since they don't respond I'll not get a refund either so it's probably just bet to let people know you won't receive the item you've wasted money on and that I'm reporting them and Evri to Trading Standards.

Update: they contacted me, asking me to fill out a declaration that I hadn't received the item. Did this and then received an email telling me that they couldn't process it until I returned the item - the item I didn't receive because their courier left it out in public!

Further Update: I did eventually receive my refund, but just now received an email from TrustPilot telling me Neo Direct line ant further information or it lse they'll be treating my review as none genuine! Makes me wonder whose else they've done it to and now many reviews they've had removed. Terrible!

Very good a was a couple of nuts short an they sent them out straight away and now my bbq is all up and ready thank you

Rubbish! Sent product back, still nothing after 2 months have to pay Klara now, avoid these scam artists

Brought a fan through The Range and not only did it not come in the wrong colour but it also came damaged. It has been over two weeks and I am yet to receive my refund. Would give a zero if I could simply for poor communication.

Do not use, ordered an item, they cancelled it, no refund, no response to phone call or customer service emails!
Had to take up a dispute via paypal to get my money back!
Having taken the advice from the response below still no refund!

The first clothes airer arrived damaged so I got in touch with Neo Direct. I explained that, although I ordered it on 7th May, I did not realise it was faulty until 22nd May when we assembled it as we'd been away. Their Customer Services Department - Emily in particular - was extremely helpful and organised an immediate replacement telling me to keep the damaged one which I said we would keep for "spare parts" if necessary! Very impressed with the service we received and would highly recommend this company.

Had issues with my order as item was damaged in transit, Customer Services dealt with the problem very efficiently.

Ice crusher broke after two uses and company had previously been unresponsive to calls and two emails.

However, as well as responding to my review here, they have independently contacted me to acknowledge the situation in a very apologetic and professional email and it looks like a replacement is on its way. Thanks Neo Direct.

I had a problem with the delivery of my Neo fan - the courier company being at fault. I contacted Neo Direct’s customer service team and received great service from a professional and very helpful team. The problem was resolved by them, for which I am very grateful.

Very disappointment, after thinking this is a good company to deal. Firstly, ordered a BBQ on 23rd June 2026 and this arrived safely. On the same day I ordered a cover for the said BBQ and this has never arrived. Communication with NEO Direct is absolute zero..... I've rang them on numerous times and left messages and also sent a couple of emails and as of 2nd July 2026, had no response. NOT GOOD!!!

Awful- wouldn’t buy from them again. Zero effective customer service. Delivered my items entirely broken due to poor packaging, not responsive to emails and when finally agreeing to send me the refund I was due, basically blamed me saying they closed the case because I chased it too much.

Avoid this company at all costs
Damaged item received, ZERO communication, not even an acknowledgement to the email. Such utterly poor service and now the hassle of getting my money refunded throught the bank
Total scam

I ordered one of the upright fans, had a message to say it was delivered but I never received it, was not delivered to my address. I know it's not directly this company,s fault but im left without my order and out of pocket. May need to look at the company they use

Such a bad experirnce! I paid NEO for a marquee. Almost two weeks later I chased Debenhams. Wrote lots emails and requested a refund
Then got an email stating item was liat in transit ( seems to happen a lot to this company) also other reviews stated problems getting refunded.
Then few days ago a tall foreigner delivered the box leaving it outside and he rushed off i
I immediately noticed the. Ix was open ( I have photos) I tried to call him back but he skedaddled off
It was DX delivery this time. Im sure he KNEW it was a box someone had RETURNED and that it was actually broken in tie places as DISHONEST! My handyman found out today...ive got photos....im furious thst i had to pay my handyman one hour for nothing because the box us USELESS...it cant be assembled properly ...the clip is broken and the lock part where one can use a padlock us twisted. Just rubbish
Dont use Debenhams and NEO Direct...just asking for trouble
Disgusting ' shameful way to treat decent people. SHOP ELSEWHERE

Very disappointed with my experience. I waited over two weeks for a mattress topper, only for it not to arrive at all. The whole process was stressful and frustrating, especially with the lack of updates. I expected much better service and communication.

I had a slight issue with an item I purchased and within 2 emails a replacement was on its way. Very impressed by the speed and customer service levels I received.

Bought an item for next day delivery , order did not arrive the next day with no communication. Order tracking says refunded but no money refunded into my account. I have called but just get an AI mailbox. Disappointed.

I followed the procedure on their website to return an item that was not as pictured on their site and far too big for my space. I delivered it to the Evri parcel shop some weeks ago as directed, but have not received a refund.
Trying to resolve this through their live chat is impossible - told to complete forms that do not appear and nothing applies to already returned items. Seems to be a complicated process.

So I made a purchase with a 3rd party that meant purchasing 2 items from Neo Direct. I changed my mind pretty quickly and let them know but it wasn't quick enough to cancel the delivery. Neo Direct were extremely helpful and understanding and sorted out return labels and very quick refund once tracking was provided. I must admit I definitely wasn't expecting such quick and helpful responses, very freshing in this day and age so thanks again for great service.

Returned an expensive item c.£300 over a week ago. Have had no confirmation from Neo or response on my refund. The item was unopened and I have the delivery confirmation. Unfortunately finding it difficult to contact their customer service have emailed and left a voicemail.