To be honest the package arrived on time so you guys did your bit but it was left on the doorstep in the rain while we were out. Not your fault but Royal Mail are your appointed courier so I have to... See more
Company replied
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See what reviewers are saying
I was getting tired of loose fitting penny-sleeves for my Magic: The Gathering cards so I started looking around the internet for some good-quality perfect fit sleeves. Reviews showed that Dragon Gua... See more
Company replied
The website was easy to navigate, I found some of what I was looking for and took advantage of free 48 hour delivery for orders over a certain price. The order came on time, neatly and securely packag... See more
Company replied
Ordered card sleeves, correct sleeves arrived in good time. Didn't receive free postage even though final order value was over £20 so don't know what happened there. They may be calculating it as £20... See more
Company replied
Company details
Written by the company
Neo Cards & Collectables is an online retailer of Pokemon trading cards and collectables based in the UK.
Contact info
United Kingdom
- 0330 122 6539
- hello@neocards.co.uk
- neocards.co.uk
4.9
Excellent
142 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Neo Cards & Collectables
Hello There Chris,
Thank you so much for taking the time to write a review and I am really pleased to hear you're happy.
If there's anything else we can do to help or support; please let us know.
Have a great week!
With Best Wishes
Rich
Neo Cards & Collectables
Reply from Neo Cards & Collectables
Hello Wail,
Thank you for taking the time to write a review of our service! It's great your order arrived quickly and you're pleased with our service - we're looking forward to welcoming you back to Neo soon.
Have a great weekend!
With Best Wishes
Rich
Reply from Neo Cards & Collectables
Hello Joey,
Thank you very much for writing a review! I am really happy to hear your order arrived quickly and you were pleased with the packaging we use.
We look forward to welcoming you back very soon!
With Best Wishes
Rich
Excellent website
Excellent website, they're active on eBay too but I would recommend buying direct when possible.
Very professional and speedy, I will be buying again.
4 April 2022
Reply from Neo Cards & Collectables
Hello Dante,
Thank you for your review and for visiting us directly on our website from eBay!
I'm really pleased your experience on our website was excellent and the service was speedy! All orders placed by 4pm Monday - Friday are dispatched same day.
Have a great week, and we'll look forward to welcoming you back to Neo soon!
With Best Wishes
Rich
Very helpful and super fast delivery
Very helpful and super fast delivery, i highly recommend
11 March 2022
Reply from Neo Cards & Collectables
Hello Keaton,
Thank you for taking the time to write a review about our service - we really do appreciate it. I am really happy your order arrived quickly - thank you for recommending us.
We'll look forward to welcoming you back to Neo soon!
With Best Wishes
Rich
Great service ☺️ Everything arrived…
Great service ☺️ Everything arrived quickly and in a great condition! Can’t wait to order more! Thank you 💫
10 March 2022
Reply from Neo Cards & Collectables
Hello Fern,
Thank you so much for taking the time to write a review on our service - we really do appreciate it! Great news that everything arrived quickly and in great condition - that's what we like to hear!
Looking forward to welcoming you back to Neo soon!
Have a great weekend.
With Best Wishes
Rich
Amazing customer service
Amazing customer service. Very friendly and easy to communicate with. Fantastic products.
Thank you,
Kanto_gym_hero
10 March 2022
Reply from Neo Cards & Collectables
Hello Kanto Gym Hero,
Thank you for your review! I am really happy to hear you're pleased with our customer service and products - that's awesome!
We'll look forward to welcoming you back to Neo soon!
Have a great weekend.
With Best Wishes
Rich
Reply from Neo Cards & Collectables
Hello Janice,
Thank you very much for writing a review on Neo - it's great that you're happy and we'll look forward to welcoming you back in the future!
If there's anything you ever need, please get in touch and I'll be happy to help.
Have a great week!
With Best Wishes
Rich
Reply from Neo Cards & Collectables
Hello Tara,
Thank you for your review - that's great news your order arrived really quickly and you were happy with our packaging!
Thank you for using Neo and we'll look forward to welcoming you back to the store very soon.
Have a great day!
With Best Wishes
Rich
Impeccable service. Highly recommended.
I’ve ordered a few times now from Neo Collectables and cannot recommend them enough. Prices are reasonable, delivery is always on time and well packaged and their is a loyalty scheme as well! Will definitely be purchasing from again.
6 March 2022
Reply from Neo Cards & Collectables
Hello David,
Thank you for using Neo again and for taking the time out of your day to write a review - I appreciate it a lot. I am happy to hear you're happy with our prices, postage and packaging and thank you for highlighting the loyalty scheme - it's definitely an under-utilised perk!
Thank you for being a loyal customer - you're the best.
Have a great week ahead!
With Best Wishes
Rich
Reply from Neo Cards & Collectables
Hello Ash,
Thank you so much for writing a review - I really appreciate it. I am happy your order arrived quickly and in great condition! Thank you for using Neo - I look forward to welcoming you back soon!
Happy Friday!
With Best Wishes
Rich
Awesome service
Awesome service. Arrives fast and well protected and in pristine condition. Good job! Will definitely be using again for pretty much all pokemon cards from now
22 February 2022
Reply from Neo Cards & Collectables
Hello!
Thank you for your excellent review - I am really happy to hear your order arrived quickly and in pristine condition! That's the level of service we always aim for.
If there's anything else we can do to help or support; please let us know. We'll look forward to welcoming you back to Neo very soon and in the meantime... Happy Friday!
With Best Wishes
Neo Cards & Collectables
I love neo cards!!
Not enough good words to say about neo cards!!! Fast delivery, great prices and Rich really cares about what he’s bringing to our Pokemon community!!! Keep it up mate!!
19 February 2022
Reply from Neo Cards & Collectables
Good Morning!
Thank you so much for leaving an excellent review - it brought a smile to my face. Nothing brings better job satisfaction than hearing from happy people in the Pokemon Community that enjoy Neo's service!
Looking forward to welcoming you back very soon!
With Best Wishes
Rich
Neo Cards & Collectables
Reply from Neo Cards & Collectables
Hello Ant,
Thank you very much for taking the time to review your experience at Neo - I am really happy to hear your happy with our prices and range!
We'll look forward to welcoming you back to the store very soon...
Have a great week!
With Best Wishes
Neo Cards & Collectables
Placed an order for a chilling reign…
Placed an order for a chilling reign booster box and it came in double quick time and a great price!!! Will be using this store regularly from now on!! Cheers mate
11 February 2022
Unprompted review
Reply from Neo Cards & Collectables
Hello Adam,
Thank you for taking the time out of your day to leave us a review - we really appreciate it! I am really pleased to hear your order came quickly and you are happy with our pricing... That's really great feedback, thank you!
We'll look forward to welcoming you back to Neo very soon, but in the meantime, have a fantastic weekend!
With Best Wishes
Neo Cards & Collectables
Very good website
8 February 2022
Reply from Neo Cards & Collectables
Hello Ghost,
Thank you very much for taking the time to leave an excellent review of our service - we really appreciate it. It's great to hear you're happy with our website!
We look forward to welcoming you back to Neo soon and if there's anything we can do to help or support in the meantime; please let us know!
Have a great week!
With Best Wishes
Neo Cards & Collectables
Fantasic
Fantasic, good price, well packaged and super fast delivery for saying its free! Really chuffed.
1 February 2022
Reply from Neo Cards & Collectables
Hello Meg,
Thank you very much for your excellent review! It's great to hear your happy with our prices and fast, free delivery! That makes us smile.
If there's anything we can do to help in future; please let us know. See you back at Neo soon!
With Best Wishes
Neo Cards & Collectables
Fast delivery
17 January 2022
Reply from Neo Cards & Collectables
Hello Scott,
Thank you very much for taking the time to leave us an excellent review! I am really happy to hear your order arrived quickly.
We'll look forward to welcoming you back to Neo very soon!
With Best Wishes
Neo Cards & Collectables
Brilliant experience first time using…
Brilliant experience first time using neo cards, fast delivery and most important the products are legit. Highly recommend
17 January 2022
Reply from Neo Cards & Collectables
Hello Ethan,
Thank you for taking the time to leave us an excellent review. Firstly, welcome to Neo - thank you for choosing us! I am really happy to hear you had a brilliant first experience with us, I hope you experience this level of service the next time you visit us too.
In the meantime, have a great week and we'll look forward to welcoming you back soon!
With Best Wishes
Neo Cards & Collectables
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