Tele moderne Reviews 1,360

From start to finish it was flawless. Excellent communication. I ordered a beautiful canvas which is nicer in person.

THE MOST UNPROFESSIONAL SERVICE AND WASTE OF TIME IVE EVER EXPERIENCED.

TERRIBLE QUALITY.
OFFERED ME AN EXCHANGE - I was happy to accept I thought it's the least they can do and now they asked me to pay the difference!!! THE AUDACITY! so I did and now they wont ship the new art to me!!! uploading my conversation with them to my IG I have 849,000 followers. THIS IS INSANE

Fantastic products, very polite and good service, helpfull and amazing speed of delivery. I was really impressed. It was an excellent experience and will not be the last one with NEIBAC

UPDATE on previous feedback: I have received my refund and want to give back some stars, as the products they deliver are still good enough for 4 stars, also the packaging has been great. Nevertheless, the customer service is absolutely a catastrophe, it took 20+ emails to get a refund for the retouching service. Doesn't feel professional and looking at other reviews, I don't seem to be the first, hopefully one of the last. They have received enough feedback from me, so hope they will improve.

Previous Feedback with 1 star:
This store is borderline scam. We purchased an image and ordered additional retouching service for €80. The image came without retouching, we had to send them all kinds of proof by image and we asked for a refund. They insist on ding the retouching by picking up the image and returning it (the image is 100x200cm large), but we do not have the packaging anymore and it is a hasslesome process. Basically a refund is enough for us, but they insist on not refunding. They are running a simple Shopify store, it is 2 clicks to refund the customer and everyone is happy. I would be very careful to order from this store, as they don't seem very professional and not customer friendly. There are so many more stores out there which offer large prints.
I don't even believe the image will be returned if we send it to them, not trustworthy...

Good and fast service

Not what i expected for this money. The frame is come orible demange and i contact them and no answer. Realy no recomend 😡😡😡

I am extremely dissatisfied with such actions from these insolent people. My store’s poster was completely stolen — you didn’t even bother to change the design in any way. You literally took a screenshot from my mockup and enhanced the quality using AI. What kind of integrity or decency are we even talking about here?!
If you can’t create something original or don’t know how, then just close your store and stop embarrassing yourselves.
A written complaint and notification have already been sent everywhere, and I hope the DMCA will respond faster than you do.

Never received my shipment. Didn’t respond to emails until I disputed th charge on my credit card. They keep sending me the wrong tracking info and claim they sent a new shipment to replace the one that is “stuck.” Their customer service feels like I’m talking to a child. Wouldn’t order again.

Firstly Neibac have a great selection of art pieces. I have bought many items from them over the last few months for a large real estate project in London. Their service proved pretty seamless and they follow up each order to make sure all is as expected. Then I accidentally ordered the same piece twice. I sent them an email and they offered to cancel or replace the duplicated item with a different piece which I accepted. No fuss and lots of communication from someone called Viola. I have no hesitation in recommending Neibac as an art supplier. Thank you

Great product and experience with Neibac, arrived when it was due to and looks great on the wall.
I’ll be ordering in the future for sure!

Thanks guys!

Lovely canvas & shipping was quick. However I had to pay £50 in uk taxes so I won’t be using again just way too expensive. I was not aware of this as no mention on their website.

Neibac was great from the start
The canvas was just as the picture on website Arrived well packed on time
Frame was excellent Love it

I found Neibac to be outstanding from my first enquiry to delivery. The best customer service;pricing; both whatsapp & email correspondence;delivery time; and most importantly, the most beautiful piece of modern art that arrived very well packaged and in perfect condition today! I can't find anything to fault...thank you Neibac

I am really happy with my purchase. The quality of pictures is exactly how expected, and the delivery (I ordered from Portugal) was reasonably quick. There were two packages in the order, the bigger one arrived a couple of days later than the smaller one, but Ms Viola was answering my questions really quickly, so I did not have any discomfort.
Recommended.

The delivery went perfectly, and we were able to hang up the picture the next day. The whole family really loves it — it looks beautiful in our home. Thank you for the great service and the high-quality artwork!

I purchased a large framed canvas which had caught my eye, and I have to say, I was impressed with the quality and service from Neibac. Once I had made my purchase, I was kept up to date on its transit from Italy to the UK, and when it finally arrived, I was blown away by the quality of the item. This was my first purchase from Neibac, and I look forward to making more.

We were delighted to receive our canvas just as we expected it to be. It didn’t take more than two weeks from ordering to delivery. I can highly recommend the company.

Do not buy from this site if you live in the UK

Firstly, you’ll definitely be charged a customs fee that they don’t make you aware of. The site doesn’t translate into English and their customer service is rude and unhelpful. It is disgusting. If you live in England, do not buy anything from this site.

The quality of our canvas is excellent, we love it- thank you! Giving 4 stars as it wasn’t clear at check out regarding the customs charges we had to pay. However, the customer service to resolve the issue was excellent and we would be happy to purchase from you again. However, please can you update your delivery info pages to make it clear regarding customs.

Friendly and professional service. I ordered a big printed canvas with painted retouching. It was done in Italy in 10 working days as promised and delivered to USA in 3 days.
Recommended.