My order was supposed to arrive within the next day or two - 4 days later, still nothing so I contacted Needen. Apparently my package was sent out with the shipping address as my email address. Obvi... See more
Company replied
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My order was supposed to arrive within the next day or two - 4 days later, still nothing so I contacted Needen. Apparently my package was sent out with the shipping address as my email address. Obvi... See more
Company replied
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Ross was so quick to get my issue resolved. I emailed in a panic as I own a business and needed to find my lost package. He right away got a new order ready and shipped within hours of us communicatin... See more
Company replied
Not pleased. Shopped with these guys in the past but then a random order popped up on my credit card, and a short I never ordered appeared in the mail. I have emailed Needen trying to figure out w... See more
2780-630 Boul. René-Lévesque O, H3B1S6, Montréal , Canada
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 2 weeks
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recently, while making a purchase from NEEDEN ,I made an error ordering , and contacted ADIEL at customer service with my problem.The problem was resolved Immediately and courteously and afforded me one of the best experiences ever in relations with a company I had dealt with ! THANK YOU Adiel & Needen for providing such Fantastic service !
I have recently been ordering from Needen and have been really pleased at how quickly I receive my order. I had a question about my last order and Adiel was very quick to respond to my email and make the correction! Thank you Adiel!
Great customer service. Adiel was very helpful and knowledgeable. Prompt responses too
I was concerned about an order not showing up on time for a craft show and it's my own fault for waiting to order, but Adiel was so helpful and let me know that my order has shipped and should get to me tomorrow!
I am very happy with the customer service I received.
Thank you!
I just had an amazing experience with Adiel from customer service! I had a small issue with my last order and in less than 24 hours everything was corrected and taken care of. I highly recommend doing business with them!
My experience with Needen has been excellent. The turnaround times are so fast. As well, the customer service representative Adiel was extremely helpful and went above and beyond for me.
Thank You!
I received a prompt response to my customer service inquiry from Adiel and got all of my questions answered. Excellent, friendly, and quick service! Very happy with my experience.
I had received a damaged Gildan hoodie, nothing major. I wrote in to customer service and got the pleasure of connecting with Adiel, who was more than helpful and very prompt with replies and getting me sent a new hoodie. Within 24 hours I had a new one on the way with no hiccups or issues. Thanks Adiel!
Adiel from Customer Service was quick and effective in dealing with my issue. Will definitely shop with Needen again.
They provide great customer service. If there are any issues with your order, they are quick to make it right! Will be definitely buying from here again. Thanks Adiel for all your help!
Working with Needen has been a blessing from the beginning. They have access to many brands out there, the quality is amazing and they offer fast shipping! Thank you Ross for your great customer service and all your help with our projects. We truly recommend Needen Canada! Keep up the good work guys!
Thank you to Alejandro and Andrés for helping me out with a discount 🙌🏽
Loving the prices and quality of products from Needen!
Had an issue with my recent order, Alejandro was very helpful and resolved my problem in a timely manner.
I really liked Adiel's service, I always answer quickly and efficiently. The children's shirts are of great qualities. Punctuality in order delivery! I had a great experience on my first order! Wordans, Congratulations for having team that serve your customers well !!!!
Amazing experience with the customer service representative Adiel, he was extremely helpful, responded quickly and was able to send out a replacement sweater in no time, thank you again Adiel you were not only professional but honestly a refreshing individual to talk to instead of the usual cold nature of service reps! Thanks again will definitely shop here again!
Adiel from Wordans was a great help! He initially called to check in on my order that hadn’t been placed and he then happily assisted me in helping me track my refund! He immediately went over and beyond and took it upon himself to email the finance department and got it pushed through so QUICKLY! Kind spoken and was eager to help!
Thank you so much!
Adiel has been an absolute pleasure to work with. Very helpful and consistent with his services from providing accurate information to helping us resolve our issues.
Will continue to work with this company and ask for Adiel’s assistance ☺️
Ross at Wordans was amazing. He got me what I was looking for and I felt very taken care of.
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