nebulyft.com Reviews 3

i just received an opened broken R2 device
I sent them email
I feel this is a scam company
If they don’t respond I have my rights as customer and I will use third party
Please avoid using their service
This is a scam
My order no is #11199

Product overpriced, not great quality.
Absolutely shocking customer service.
I ordered from UK. Device cut out during first try, so I assumed it needed charging - it has not worked since. I have now had the device for 4 weeks and have been unable to use it, I have repeatedly contacted service to request an exchange, they have requested footage of me charging, supplied no details of an exchange and take ages to respond.
Considering the price of this item, it really shouldn’t be so difficult, I now just want a refund, but think I’ll have to contact my bank. Really don’t bother, such a rubbish experience considering the price.

I was sent an opened, used product (security seals on the box were broken, the hygiene seal had been removed from the unit, the cord had been opened and the storage pouch had marks on it - the item had clearly been used) and when I complained I was told that ‘the product was opened in the customs’. When I pointed out that the product had been sent from the warehouse in the UK they told me ‘sometimes the courier companies open packages’. Now in my 20 yrs of buying things online I have never had, or heard of, a courier company opening an item. Losing, yes, stealing, yes, sadly, but opening, using the product and putting it back into the box then sending to the client - never. I opened a case with my credit card company and got an email from Nebulyft telling me to close the case and send the item back to them, at my cost, and they will then refund me. I have never had to deal with a company lying through their teeth like this - their business practices seem totally unethical - not to mention not adhering to consumer law. If Nebulyft’s customer service is like this it raises questions about the quality of the product and claims of its efficacy. The case is still open with my credit card company and I’m still waiting for a return label, after several weeks. Appalling.