Nearly Natural Reviews 

DO NOT ORDER!! I ordered from here and the item I received is NOT what I ordered. The customer service number is just a voicemail. I have left at least 10 messages with no reply. I have sent emails and still nothing. I am trying to dispute the charges because nobody from Nearly Natural wants to help. Stay away from this place!!

They take forever to send your order out, so don't expect it anytime soon. My tree was definitely more fake looking than they advertise. I got an olive tree and the olives were huge and hideous. Wasn't even going to bother to try to return it but definitely not worth the money. It looks okay from far away, kind of sparse, but I'll cut off the olives to make it look better. I wrote a somewhat negative review on their site and submitted it but they didn't post it. Which is when you KNOW a company is not trustworthy!

The quality of their items are horrible. They fall apart and it is impossible to get customer service.

Absolutely horrific customer service.You order, and they don't ship and when you try to contact them it is a nightmare. I am soooo sorry I ordered from these people. They did not deserve one cent of my money or time. STAY AWAY!!!!!

The tree was described as being made from the highest quality material and lifelike. It was the cheapest looking fake plant--and it was $275! I contacted them SIX times (3 voicemails, 3 emails) to return the plant ("satisfaction guaranteed") but I never heard back from them. AmEx intervened on my behalf and I finally received the full credit. Poor quality product. Poor customer service. Do yourself a favor and shop elsewhere.

They should have called themselves “Not Even Close to Natural”! Their plants are cheap plastic crap and it’s obvious. You can’t even call those silk plants, these are plastic plants.
My first order arrived with a cracked pot. I immediately contacted them and had to email them 3 times before finally receiving a canned reply asking me to log a return request. After reading all the bad reviews I didn’t even bother and will just write this off.
Unfortunately before receiving my first order, I had already placed another order (order #225661) worth over 900 USD and I paid $723.15 with a 20% discount they offered for trees and some other plants. Half of the order has been delivered and it is the same plastic crap as the first plant I received. One plant even came with half the leaves having fallen off. I really wish I could post pictures here. It’s honestly unbelievable. I’m writing this off and I hope that others read these reviews before they waste their money on this company. It’s a very clever scam!

Awful customer service. I paid for overnight shipping. Then received an email saying they were backed up a week later. Cancelled the order. Never heard from them until I refused the shipment. Finally was refunded the money for the plants but not the overnight shipping.

We received an artificial potted plant with the pot shattered during shipping. We reported the damage and requested return authorization immediately in accordance with the 30-day free return policy. That was six weeks ago, and despite repeated requests and demands, Nearly Natural has not responded.

I wish I would have read reviews before ordering from this company. I also experienced the same horrible customer service as the majority of other reviewers. Their customer service is non-existent. Sure, they have a “phone number”, but you wait on hold for at least 10 min, are told you are next caller in queue, and then when it’s your turn, it goes to voicemail. I left two voice messages inquiring about the shipping status of my order, and they never replied. I also sent two emails with no reply. The reason I give them as many as 2 stars is because I actually eventually received my item. I’m surprised I got it at all. It was extremely, extremely slow shipping, and the product was mediocre for the price. I will never purchase another product from them. If they would have just answered their phone or email, then it really would have helped alleviate any issue. Immediately a person feels they’ve been scammed when a company has inadequate, unresponsive phone service & email.

I just finished reading the many poor reviews for Nearly Natural, specifically their lack of customer support and order fulfillment. Almost every single bad experience that was stated, I experienced.

I ordered a tree on 4/28/21, they failed to honor the site-wide promotion of 25% off and the product did not arrive in the time frame specified by the company. I contacted the company by voicemail, through their web page, and directly from my email to their customer support email many times and received NO response.

Today I finally spoke to a CS person and they are supposedly going to make an adjustment on my account for 25% off the tree I purchased. From the reviews I've read I may be waiting for that refund for a long time, IF it ever does get credited to my bank account.

The product, a ficus tree, is adequate for my needs and therefore I will not be returning it because I do not want to expend any more energy on this poorly run business.

As with many of the reviews, I caution anyone that this may not be a good purchasing experience for them.

One last note, the CS representative I spoke to today indicated they were understaffed and that was why they weren't responding in a timely fashion. At least they didn't use the Covid experience with me, which is wearing thin with most of us, I believe.

5/31/21 In fairness to this vendor, they actually did credit me with the 25% off within a few days of my conversation with their customer support.

Customer Service, especially the telephone support is terrible. I've been waiting on a refund for weeks. When I call you go into a queue. After waiting for 5 to 10 minutes it forces you into voicemail even if you are the next caller (and would like to continue waiting). Today I have called more than 10 times, left messages, left a call back number...but nothing. Finally got thru and the Customer Service Rep says they are making certain my refund is processed. I'm on hold and wonder whether the Rep will come back online. He just did and said he personally processed the refund. 3 to 5 days to see it show up. Hmmmm, I guess we will see. I did just receive a confirming email from Enrique (so I appreciate that). Also, I should note that I have good experience previously with their products, but wow, the customer service is terrible. Much of this frustration could be addressed by processing refunds on a timely basis and correcting the phone queue system so that you don't get booted out of the queue. I was obviously willing to wait. Just checking my call log, I called 14 times between 10:43 and 11:36. Most calls timed out and sent to voicemail at 4 mins. Refund arrived in my account the following day.

I ordered my product 6 weeks ago, my credit card was charged 3 weeks ago and I have still not received my order. They keep emailing me ads but have not returned any of my 3 phone calls or 1 email. I stayed on hold 2 times when I was told I could talk to an actual person only to get the same "leave a message" recording I got in the first place. I finally tried filling out the questions about how I liked my on-line experience in hopes of them replying to that. I told them if I didn't hear back in the next two days I would be calling my credit card company and reporting the charge as fraudulent. I have still not heard back so will be calling my credit card company.

Scam! Product never sent and no customer service. DO NOT USE.

3 weeks and still waiting .zero return calls. After calling several times . Thinking there no longer in business . But still have a website up . I hope there isp can close down there site to prevent others from a loss .

I ordered two flower arrangements based on advertising that returns were possible. One was much larger than I anticipated, and the other had numerous leaves that had fallen off in transit. I emailed the company several times and also called customer service. No one ever picks up the phone... you can only leave a message, which they never return. I would never order from them again.

I wouldn't even give them a one star but you have to click on something. DO NOT order from this company. I have filed a claim with my credit card company for an item that I returned and have yet to receive a credit for two months ago. NO ONE answers the phone, have left many messages and emails to no resolution. SCAM!!!!!

WORST CUSTOMER SERVICE EVER! Placed my order in March and still have not received my order (it is May). I have called, emailed, left voicemails and have never received any response. The order was $700. This company truly does not care about anything. DO NOT ORDER ANYTHING FROM THIS COMPANY. They are a complete scam and waste of time.

I cannot begin to describe how bad the customer service is for this company. If I could have given them a -5 Star, I would have. You cannot get a live person on the phone for their "customer service." I have left multiple messages and sent multiple emails, with no response. I haven't received one of the items of my order and it has been months. I want a refund but cannot get one. I am filing a complaint with BBB. DON'T BUY FROM THIS COMPANY, UNLESS YOU HAVE AN ENDLESS SUPPLY OF PATIENTS!!!

No plant and horrible non existent customer service.
I ordered a tall cactus months ago and have not received it. Three weeks ago I received notice that it was delivered to JRodriquez and there’s no one in this household by that name. When I finally got a human on the phone he sàid the plant was damaged in shipment and a new one would be shipped but that was 3 weeks ago and I’ve received no communication from this company. I’ve tried to reach them by phone again and only get their automated system and have not received a call back. I’m filing a report with the better business bureau in their area. The item is paid for and I’m furious that they don’t have the ethics to even call me back. Shameful.

Their website is false and misleading! It leads one to believe that the boxwoods (for example) are silk, since they are accessed by clicking on the "Silk Plants" header link. They are not silk, but are cheap plastic made in China; similar to ones that can be purchased for 1/3 of the price. The website states "Expertly crafted in the USA by horticulturists using the finest materials" - this is obviously false!
Customer Service does not exist! Despite emailing and calling customer service multiple times, I've never received a response.
If negative stars were an option, I would certainly rate them negative