Nearly Natural Reviews 

104
TrustScore 2.5 out of 5

2.3

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Rated 5 out of 5 stars

This company is the greatest. Carlos helped me out and the quality of the plants are so real and the prices are very reasonable. They specialize in fake plants so you know your getting good quality.... See more

Rated 1 out of 5 stars

Customer Service is non-existent. One package was delayed and then delivered damaged in transit, using FedEx. At first, communication by phone calls and emails seemed feasible. Now, it has become clea... See more

Rated 1 out of 5 stars

The items are really poor quality, don't look like the photos, are really cheap and fall apart, and colors are really fake looking. Their customer service is aweful. They make returns very very com... See more

Rated 1 out of 5 stars

Ordered two large artificial poinsettias. Arrived separately. First one damaged. Returned and then returned second one. Not realistic and poor quality. Hard to figure out what return policy they actu... See more

Company details

  1. Garden Center
  2. Florist
  3. Plant Nursery

Information provided by various external sources

Nearly Natural was founded in 2002 with over 75 years of botanical experience, we are pioneers in the artificial floral industry, providing customers wit...


Contact info

2.3

Poor

TrustScore 2.5 out of 5

104 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.3

All reviews

(104)

18 reviews in the last 12 months

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Rated 1 out of 5 stars

Billing address issues

I ordered a tree for my second home. When I placed the order for the second home and pushed "order" it placed the order to my billing address which was the wrong home. I contacted them within 5 minutes of placing the order and got a response it was too late. The funny thing was it didn't ship until two days after my order. I was not there to receive it or return it.
I would be very careful if you have two homes! I will never order from them again.

2 June 2025
Unprompted review
Rated 1 out of 5 stars

I should have read the reviews before I…

I should have read the reviews before I buy. I bought a flowers arrangement for $100 plus tax and it’s not even close to natural.. the quality is poor I can buy something similar on Amazon for a lot cheaper. Warning ⚠️ do not buy!!!

13 May 2025
Unprompted review
Rated 1 out of 5 stars

Frayed petals and hot glue strings everywhere

I honestly have found much better quality options at dollar tree and hobby lobby. Quality was really terrible. Most of the petals were frayed, there were strings of hot glue clinging and strung around across the leaves, petals, and stems, some of the petals were torn, and some of the flowers missing petals. I purchased several different style orchids.

I think perhaps if the hot glue wasn’t strung across and tangled in things and the petals were frayed to the point some looked torn, they may have been quite pretty. But the poor quality of construction made it hard to gauge.

I tried three different styles but they weren’t one of the real touch kinds. Their advertising sounds so convincing I may give one of the real touch ones a try if the process of returning these trash orchids is easy.

21 May 2025
Unprompted review
Rated 2 out of 5 stars

Limited Fullness

Two stars is the best I can do. Purchased 6.5 ft Deluxe Fiscus Tree. After taking the artificial tree out of the box, it was not as full-looking as the photo on their website. There was a part of the tree where leaves weren't as plentiful and one of the tree stems appears to be short. I spruced the tree up by trying to cover that area, but I was unsuccessful. I do not have the time to wrap the tree up with string/wire, secure it in the box and stand in a line with a 7-ft box at Fedex to ship it back. I decided to keep it and stand it at an angle so others can't see the partial bare spot, but it is nearly impossible to do that. Those reading this may have better luck if they order from Nearly Natural, but I am not giving them another chance.

14 April 2025
Unprompted review
Rated 1 out of 5 stars

Poor quality

I was so disappointed with the quality..or lack thereof. The fern arrangement was plastic and ugly; the pothos was a very poorly done silk. Neither were realistic..nothing like the pictures. Don't waste your money on these cheap products.

14 April 2025
Unprompted review
Rated 1 out of 5 stars

Save your money!

If I could give Nearly Natural -5 stars I would! 1 star is not accurate. I spent $80 on a floral arrangement that the Dollar Store could have done better. Cheap, an inaccurate and deceptive picture! It was nothing like the pitiful arrangement I was sent. Save your money! Do not purchase from this company. A scam!

12 April 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

I ordered a 42” spathiphyllum and while it was beautiful, it was just too small for the space. I contacted customer service and they immediately sent me a return label. As soon as I dropped the package off at FedEx, I almost immediately received a refund. I ordered a 4’5” spathiphyllum instead and it arrived promptly. It is absolutely beautiful and I am delighted. I couldn’t be happier with the way customer service handled the return. This is the second time I have ordered from this company and their products are beautiful

14 March 2025
Unprompted review
Rated 1 out of 5 stars

Purchased 2 5' Pittispourm UV Resistant…

Purchased 2 5' Pittispourm UV Resistant topiaries, and 2 3' Boxwood Artificial Topiary Tree. ONE SUMMER and the leaves of the pittiusporum were disintegrating. Mari from customer service was very nice, HOWEVER they would only give me a 35% discount on a future purchase, no refund or replacement (either would have been acceptable). Will never purchase a thing from them ever again. Very sad...

24 February 2025
Unprompted review
Rated 1 out of 5 stars

They publish only good reviews

I purchased a topiary bush and a planter. The planter was nice. The topiary was missing leaves and you could see the plastic attachments underneath. I emailed and asked if they could send fill-in leaves (as I had seen on sites). They said they were unable to do so and merely apologized for the defect. They offered nothing to make it right (no fill-in leaves, no exchange or return, no monetary discount). I reviewed the bush on their site and they have not published the review.

7 December 2024
Unprompted review
Rated 2 out of 5 stars

They Don't Publish Bad Reviews

I have had mixed experiences at Nearly Natural. I have purchased quite a few plants and trees. Some have been nice while others have had issues that I gave up on trying to fix. So, good and bad on the purchases, but when I tried to leave a negative review, they just kept saying they needed more information. I have left reviews before and they did not require images. Some I have included with images and others not. I purchased an expensive set of white tulips that over a couple of months turned yellow. The yellow was not a pleasing shade of yellow. I wondered why there weren't many reviews on the site. I was contacted saying they asked for more information. I don't know what more information they wanted as they didn't let me know what they wanted. It appears that Nearly Natural doesn't post negative reviews.

Personally, I rely on site reviews as the merchandise is expensive. It is a hassle to return items also. It feels deceptive and not consumer friendly to me.

24 December 2024
Unprompted review
Rated 1 out of 5 stars

Rip off!!

Rip off!!! I ordered 4 Christmas items and only received 3 of them (was sent odd fall item as 4th item and then told item I wanted was sold out)
The Poinsettia does not look 'natural' and I compared to one I purchased for 1/4 of the cost at local craft store. The local craft store one is more full and natural looking. Don't waste your money on these 'nearly natural' items...they are anything but.

2 December 2024
Unprompted review
Rated 1 out of 5 stars

GARBAGE

I purchased a pre-lit birch tree from this company through HOUZZ in October to be used as a holiday display. I opened the box the box in late November and discovered that the tree does not fully light and the attachment to the base is flimsy and insecure.... A TOTAL WASTE OF MONEY!!!!!!!!!!!!!!!!!! Unfortunately, I reported this to HOUZZ past their 30-day return policy and they will not make an exception for return or credit. As a consumer, I believe Nearly Natural needs to either be held accountable for the poor quality of this product or to GO OUT OF BUSINESS!!!!!!!!!!!!!!!!!!!

2 December 2024
Unprompted review
Rated 1 out of 5 stars

SAVE YOUR MONEY! Junk!

Just got my 6.5 foot golden palm. Supposed to be silk, but completely plastic! And dollar store plastic quality at that. $75 WASTED! No instructions on whether I could bend leaves to shape so I took a chance. One broke off. Abysmal cheap looking! No phone # listed for customer service, but from what I read, there really is no customer service.

20 November 2024
Unprompted review
Rated 1 out of 5 stars

$1000 down the drain due to inability to withstand outdoor temperatures

I purchased over $1000 worth of 5ft. bay trees less than one year ago because they were advertised as being able to be outdoors and sun resistant to fading. I pick up nearly 35 leaves off the ground every week of discolored green leaves that have fallen off the plant because they cannot take Texas heat and the adhesive fails on the stalk. When reaching out to the company, they said I surpassed my 30 day window and refused to help out in the situation except for a discount on my next purchase which will absolutely not happen. Would not recommend this company.

15 August 2024
Unprompted review
Rated 1 out of 5 stars

I hardly want to give this one star at…

I hardly want to give this one star at all. The products are CHEAP looking and the return policy is a joke. I ordered 2 sets of faux limes. They were horrible. When I attempted to return them, they wouldn't accept them because they were on sale. I believe that they assign an expensive price to the items and then "mark them down" to a price that is still outrageous for the quality. My next review is to Amazon because they shouldn't sell this company's products EVER.

9 July 2024
Unprompted review
Rated 1 out of 5 stars

The items are really poor quality

The items are really poor quality, don't look like the photos, are really cheap and fall apart, and colors are really fake looking. Their customer service is aweful. They make returns very very complex and then intentionally delay to get you the return authorization so that the return window is closed and then they refuse to help you. This business should be shut down.

10 May 2024
Unprompted review
Rated 5 out of 5 stars

Great looking fake plants

Great looking fake plants, fast shipping, and good customer service. I had an issue with my order and they quickly went above and beyond my request to fix.
I will be using them again.

19 June 2024
Unprompted review
Rated 3 out of 5 stars

No gift option

Giving 3 stars because I just placed an order but was very disappointed they don’t give the option of a gift card. I emailed after the order was submitted for them to add and they wouldn’t. I asked how the recipient would know who it is from and was told they’d have to call in and give order number. I will have to wait and see about the delivery.

22 April 2024
Unprompted review

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