NDBD Reviews 

I ordered an iPad back in May, initially it took along time to arrive but wasn't too critical as it was for only for company use, when it finally arrived it was faulty, after a couple of months of trying to arrange a refund/repair (the customer service is the most frustrating I've ever dealt with) they finally agreed to repair. I sent it away 2 months ago, and now have no iPad and no idea where in the world or what condition it's in, I don't expect to ever see it again in all honestly!! Worst company I've ever dealt with? Yes! Buyers beware!!

Hi all. I will not go into the details of the appalling service I have received from this company; you can see this from everybody else. Instead, if you have been/are being screwed over by this company (i.e. they are not giving you a refund), please read some advice below. I have got my refund back- albeit not from NDBD.

1. Read the terms and conditions. They're very unreasonable terms and conditions, but it gives you an idea of what this company is like, and when you're within your rights.
2. CONTACT NDBD. Do not complain about the service you have received if you have not called and emailed them multiple times. They always picked up my calls; they were just useless at conferring with their counterparts in Hong Kong.
3. CONTACT SMOOTH PARCELS for peace of mind about the whereabouts of your item. They can confirm if they have your item, or exactly where it is. Smooth Parcels respond very quickly to emails!
4. Contact your BANK PROVIDER (i.e. whoever you bank with) if you are fully within your rights for a refund (or whatever else) from NDBD* and you have waited a long time for the refund. Ask your bank if they can help you DISPUTE the transaction. DO NOT contact your bank if you have NOT exhausted all means possible for a refund from the company itself! Also, do not contact them if your item is taking ages to arrive- it will do eventually. It just takes a good 3-4 weeks. Contact Smooth Parcels and ask them for a tracking number.

*I contacted my bank after receiving nothing back from NDBD a month after I returned the item to them. Turns out, Smooth Parcels still has my item right now (and has done for almost a month). This is because NDBD is not asking for the item back from them. Supposedly, NDBD only does returns "in bulk"(?!). That's why people who, like me, returned their item in August, still haven't got a refund- it hasn't gotten back to their warehouse because they're simply leaving it with Smooth Parcels.

I have been buying things on the internet for years but have never been close to this horrible, horrible experience before. I don't like exaggerations but I think I actually hate this company. And in some ways I hate myself for being so stupid and not checking the reviews of this company before ordering. If you are reading this, please, PLEASE do NOT buy anything from this company!

I texted them a couple times now. I ordered an iphone 6S 128GB and it should be here already but it isn't. I read a lot of reviews now about the website and really regret that I ordered with them. Too late. They have such a horrible costumer service!! I tried to call them and had to pay for it and the worst is that they didn't even answer. I was first person in line for about 15min just to get the information from a computervoice that they are suddenly closed now. I should call in the opening hours again which was redicioulus bc it was 1pm in uk time on a wednesday and they are open monday-friday till 6pm. I mean WT*???!!! I already payed for the phone to get it in 6-8 days.. if it don't arrive next week i will have to give that case to my lawyer to get my money back. DON'T order with them!!! It is really not worth it!!!

I would rate zero stars if I could. WORST online shopping experience EVER.

Got no phone, told them I want to cancel my order.. They did, but now I'm waiting for my money since over two weeks.. Super disappointing..
Customer support is also pretty bad..
Choose another shop to buy your refurbished phone..

DO NOT BUY FROM THIS COMPANY!
Once they have your order there is no customer care, no one you can speak to and god knows what would happen if you had a faulty product.
having sent several e mails about the whereabouts of my phone which should have arrived in 6- 8 days. weeks later it arrived and was just left outside in my ungarded post box.

Hi everyone,

My names Daniel and you will see that I have posted here several times
already.

On the 26th of July this year I made one of the biggest mistakes of my
life and that was to order an iPhone 6s from NDBD - UK.

I paid £299.00 for this product and after waiting over two weeks decided
to learn more about this company NDBD - UK !

Ironically I came to this site and read to my horror what a useless bunch of lying devious swindlers these people really are !

I cancelled my order straight away by email then by phone (when they bother to answer) a package finally arrived I refused to sign for it and told
the delivery to return to sender.

Since that date I have been trying to get a refund, it is now Thursday the
21st of September and still no refund!

I want everyone to read the testimonials here regarding this company
NDBD because they are all true!!!! (except any positive ones as I feel
they are few and far between and are of a dubious nature)

What I truly despise about NDBD isn't so much the fact they are
thieves and lying tricksters, but that they are so devious about their
excuses! They will continue to try to appease you with their pathetic
apologies in writing on this forum, it is all one big FAT FAKE!!!!

One of their so called UK team (they are ALL BASED IN HONG KONG)
Called "DON MORELOS" rang me to say (after a series of pathetic apologies) he would be dealing with my case personally and would
contact me by phone the following Monday, that was two weeks ago
I have not heard from the lying little toad since!!!!

I will continue to fight for my refund and will make it my mission in life to
get NDBD black listed!!!

If you want to buy a decent phone, iPad...etc get it from the real producers of that product, not from these thieving con men!!!!

Daniel.

NDBD sold us a phone with a faulty and worn out battery, told us that they are not responsible for the battery (not covered by the warranty) and we need to replace this ourselves. When we do that, and see that the phone is not set up correctly inside with numerous missing screws, they tell us we have voided the warranty by opening the phone to replace the battery (which they advised us to do in the first place). A nonsense. The warranty is useless. Cowboys AVOID.

When my iPhone 5c eventually arrived more than a week late, I was pleased, but that was short lived. The battery indicator keeps sticking so I can't trust the phone for the amount of power remaining. I will go as far as to say that the phone is not fit for purpose. I have left a message on their website, no response.
I have made several phone calls to their depot, but they NEVER answer and eventually it just rings off!
I have sent an email, no response!
Now I have checked their terms & conditions for their warranty and they have covered themselves with watertight get out clauses that it is most likely that I shall have to buy another phone because the warranty repair is likely to cost me as much as the phone did!
They are DIABOLICAL and should not be allowed to trade in the UK

I have ordered a phone and and hasn't been shipped. The money is gone from my account. I can't contact them. No response from email. Phone line says it's not opening hours.

I wish I had read previous reviews before I made the huge mistake of buying from this company.
the first phone's screen stopped working. it took months for it to be returned and hours wasted emailing and talking (eventually) to ineffective company representatives. When the phone was eventually returned it did not pick up signal. one online chat simply resulted in being asked to send photo's of the phone and a promise of a reply with 3 working days. the website promises 24 hour???????
however, it doesn't really matter as they have not responded after days and I am left with a phone that my 13 year old son had saved up for and cannot use.
NDBD prove me wrong and take responsibility for your mistakes.
my order number is 528_1004.

anyone reading this don't waste your hard earned money. they are obviously happy to spend it in return for less than nothing, you may as well put the money in the bin or send it to someone who deserves it.

ALERT!!!!! DO NOT ORDER FROM THIS COMPANY !!!
SAVE YOUR MONEY !!
I ordered an IPad 3 from NDBD and can you believe it was a disaster from the get go!
I took it straight to Apple for them to check out what was the issue and they had assessed it and reported that the multi touch device was not being responsive and it would freeze from time to time!!
And even worse it wasn't a new IPad at all and the Apple ID/Password didn't belong to me when I first set it up so now I can't get into my IPad as it's not my ID and password!!
They take toooo long to respond and stall and they are not efficient and not helpful at all..

DO NOT BUY FROM THIS COMPANY - YOU WILL REGRET IT.
I ordered 2 phones (one for my husband). I ordered the wrong one for myself but trying to get a refund was near-on impossible. They also charge you a 30% restocking fee, even if you keep most of the items!

The website states FREE DELIVERY & RETURNS but I'm told this means FREE DELIVERY and no free returns!

Regardless of that however, which is the least of my concerns, it's took 6 weeks of major effort on my part to receive my money back from this company and I still feel very short-changed. You end up giving up and taking what they will offer you in order to preserve your sanity (I guess this is one money-making method) as it takes hours to get anywhere via webchat and advisors are non committal and unhelpful. I also made the mistake of reordering the correct phone from them which turned out to be faulty so I ended up chasing 2 refunds. They argued that the second phone was not faulty in order to charge me 30% restocking fee for that one also. I eventually convinced them not to but it shouldn't have been as difficult and stressful as it was. They certainly have never heard of customer service at NDBD.

The discounted prices are not worth your time when something goes wrong so keep that in mind and buy from somewhere else!

I bought iPhone SE, paid extra for fast delivery. 6 working days doesn't fast. When I started phone, display been more yellow as usual display should by and not really bright. I tried contact support team, for return enquiry, no answers. Really disappointed!!!

TO BE TOTALLY HONEST, I had the exact same experience as everyone in these reviews. I was needing 2 phones as soon as possible, gave them nearly 700 quid, told expected delivery was with in a week but it didnt happen. Ringing was a waste of time , online chat is the better option of the two, but information about where my order was ,to say the least very scarce and i didnt find them anything but fustrating. after 2 weeks i was like a bear and ready to kill dead things!.

But then,,,, my phones came... and i have to say, there were like new.
this crowd IS legit , but a complete nightmare to deal with.
My daughters are delighted with there phones and im very pleased with them also.

Long story short- would i buy again from them?

yes. But you just have to be patient. They do arrive.
If your in a hurry for your phone, don't go here- cause it wont be on time, but if you want a LIKE NEW refurbished phone, and u have 3-4 weeks MAX to spare, then this crowd does do as they say.

Happily giving them 4 out of 5 for cause the phones really are excellent.
Delivery times suck!

I promised to finish the story - and surprisingly I have (partly) to apologize! The Phone arrived and looks fine! Three days after my negative review ...
On Monday evening the time of arival was again pushed forward to next week. On Tuesday all of a sudden the date of delivery was wednesday - i looked twice - wednesday the same week - TOMORROW!!!!! And on DHL's website not some funny "smooth parcel"websites. Today is wednesday and - it just arrived. The package looks like it looks on the advertising, the phone looks great, cables look like brandnew, and the phone seems to work! so sorry for beeing too harsh - but still: thee is a difference between 3-5 days and 3-5 weeks. Maybe its the c####y british post-system and not NDBD's fault - but be honest. if you would advertise 3 weeks i'll find it still acceptable and wouldn't be irritated if I was deceived ...

Hi
This is my story and the letter i sent the ndbd...

*I put my order on friday 14/7
*16/7 i got a mail that my order had been processed by your order processing team, and had been passed to the fulfilment team.
20/7 i emailed you and asked what the status were on my order, got a answer the next day with tracking number at dpd. When i looked there it said that they were expexting my package and that it was on its way...
Today, 26/7 dpd says that We have tour parcel and its on its way to my local depot, and that expexted delivery is 2/8

It took 5days for the fulfilment team to get a trackingnumber....

.... it was 5days from when i got a trackingnumber until you got the package to dpd for them to begin the shipping

....so its gonna be, at best, 14days (not counting saturday or sunday) from that i put my order from you untill i get my order...

-THIS IS NOT OK!

I expect to be compensated with a lower price on the phone because of the timedelay , otherwise im not interested in the phone and i will return it to you.

So please, make this right.

So....still no answer to this or the other mails ive sent them.
Im not interested in buying stuff from people like this and im certinly not interested in companys that waste my time!
I dont want the phone, its still unboxed in the packing it got delivered to me and wish to return it but they havnt responded to my mails yet....

NDBD! I dont want excuses or bs, let me return the phone and give me my money back!
-Get back to me now!
Order number: 542-1189

Well I must say I am really disappointed with this Company. I ordered an IPad on the 1st August for £200 and after sending emails about non delivery (6 to 8 days) I was told after 2 weeks that they have run out of stock. I have asked for a refund by email but no one has replied to what I consider a reasonable request. I have tried to use the live chat facility with the company but to be honest I think its none existent as no person replies to your questions. You just stare at your computer hoping some one will answer. If NDBD is reading this please refund my money .It is not good enough to have to wait two weeks to be told an item is out of stock. You are supposed to be a professional business, but all you are doing is putting existing and potential customers off from dealing with you in the future. You will loose a lot of business if you are unable to get your act together and get yourself a bad trading name in the process.

FIRST OF ALL... Isn't it disgusting that you have to give them a star to start of with because I don't EVEN think they deserve a star... My 13 year old nephew got a IPhone 5s, for his birthday in June 17. On their website it said it would be delivered in 3 to 5 days, which was a total lie, it took 3 weeks. Initially the phone seem okay for a couple of weeks then the battery started acting up, it would say it's 100% but the phone would die in half an hour and now the whole screen is coming off. I've never in my entire life seen a phone to do that and oh I forgot to say it's completely dead now. Contacted the company, as they claim they give you 12 months warranty, wanting a refund but the woman on the phone say's they have a policy where you fill in the form on their website, take pictures of the faulty phone and submit for their technical team to look at, which will take 3 to 4 weeks for them to get back with a decision. WHAT A DOGGY COMPANY, £160 down the drain. AND HAVE ANYONE NOTICE THAT THEY DON'T ACCEPT PAYMENT BY PAYPAL... ALL DOGGY STAY AWAY FROM THIS COMPANY... ABSOLUTELY DISGUSTING.