Ncmobile Reviews 

151
•
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

Don't do business with this person. He's a scammer. He's asking for $100 to do a job he already did for $30. Dishonest person!

Rated 5 out of 5 stars

I don't generally buy from unknown vendors but no complaints so far. Very fast and efficient delivery using DHL Express which means customs is pre cleared - 3 days door to door S Korea to UK. Product... See more

Company replied

Rated 1 out of 5 stars

They do not respond to emails. Zero replies regarding product queries. I emailed multiple times to both email addresses (their Japanese site has a slightly different email address), received no repl... See more

Company replied

Rated 5 out of 5 stars

This is my second purchase from NC Mobile. I've ordered an LG Velvet and lastly an LG Wing in Illusion Sky colour. This company is seriously amazing! Extremely helpful, Customer service is seco... See more

Company replied


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2.5

Poor

TrustScore 2.5 out of 5

151 reviews

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No recent history of asking for reviews

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2.5

All reviews

(151)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service

My wife wanted the pink galaxy buds pro. Found them on the Newcellphone.net website and ordered them. Arrived really quickly and received regular updates via email. They work perfectly and my wife is thrilled. I highly recommend Newcellphone. Will definitely use them again.

24 February 2021
Unprompted review
Ncmobile logo

Reply from Ncmobile

Pink buds are so pretty 💕 We are glad that your wife liked them. Thank you for the great review!

Rated 5 out of 5 stars

Very happy with my purchase!

I am really impressed with this website! I bought the Samsung Galaxy BTS EarPods+ and I am so happy - they work perfectly & are exactly as described on the website. They came brand new in a sealed box & only took 4 days to arrive. Really good price, quick postage & when I emailed to ask a question I got a response the same day. I'll definitely order from this website again, very happy!

20 February 2021
Unprompted review
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Reply from Ncmobile

Thank you for this lovely review, we are even happier after reading this great review! You are always welcomed ♡

Rated 5 out of 5 stars

LG velvet delivered to UK

LG velvet delivered to UK. Ordered Fri received weds..excellent. Brand new in sealed box..of course. Only trouble was phone in Korean. Took me a while to convert to English but all good now. Few LG apps still Korean but no prob. All working well. Very happy with phone price and delivery.

18 February 2021
Unprompted review
Ncmobile logo

Reply from Ncmobile

Thank you so much, our team is grateful for your 5-star review! Unfortunately in LG phones, there are some bloatware apps that are not removable, but it very easy to hide them. We are delighted to hear that you are happy with the purchase!

Rated 5 out of 5 stars

Samsung x BTS earbuds

I ordered these on a Tuesday night in London and was expecting them to take a while to arrive from South Korea. To my surprise, they arrived on Friday afternoon and I had full delivery details from the start. The headphones are genuine, cheaper than buying from the UK and had free delivery! I love them. Thanks so much!

10 February 2021
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Reply from Ncmobile

Thank you so much for taking the time to leave us this review!

Rated 5 out of 5 stars

Amazing service

Amazing service, no faults and arrived very quickly. Purchased a couple limited edition items that were out of stock and I couldn't be happier with this site!

9 February 2021
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Reply from Ncmobile

Thank you so much for shopping with us and taking the time to leave us this review!

Rated 5 out of 5 stars

Arrived super quickly with no extra…

Arrived super quickly with no extra charges as promised. Phone arrived safely and well packaged. Overall pleased with the service

6 February 2021
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Reply from Ncmobile

We are grateful for your 5-star review. Thank you for sharing your rating with us.

Rated 5 out of 5 stars

Excellent service

Excellent service, communication, delivery, product and price. Highly recommended.

3 February 2021
Unprompted review
Ncmobile logo

Reply from Ncmobile

Thank you so much for the 5-star review!

Rated 5 out of 5 stars

Bought the BTS smasung buds

Bought the BTS smasung buds. Amazing price and didn't have to pay any customs! Package only took 3 days to get to me. The wireless charger box was a bit damaged but everything was fine, and the buds box was perfect

3 February 2021
Unprompted review
Ncmobile logo

Reply from Ncmobile

We are happy to hear that the shipping took only 3 days~ Thank you for the great review!

Rated 5 out of 5 stars

Samsung Z Flip

I ordered a Samsung Z flip on the 2 Dec to replace my 10 year old Sony Xperia. The order was delivered by the 7th of December! Amazingly fast. Although they did neglect to send a UK charger, I raised this as an issue on their chat system and get this... They apologised, refunded me £50 and sent me a UK charger FOC, which I received within 4 days!

Happy with supplier!
Happy with phone!
Happy customer!

27 January 2021
Unprompted review
Ncmobile logo

Reply from Ncmobile

Thank you so much for taking the time to leave us this review! Glad to hear that you are satisfied and happy with the purchase^^

Rated 5 out of 5 stars

Professional

Though the order was wrong the mistake was dealt with efficiently and professionally with courtesy!! Once I receive my refund I shall be ordering another bargain from newcellphone 😀

22 January 2021
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Reply from Ncmobile

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Rated 5 out of 5 stars

Much cheaper than any other online…

Much cheaper than any other online retailer and the only retailer that offered free shipping on top of that. Phone arrived in perfect condition and very quickly!

21 January 2021
Unprompted review
Ncmobile logo

Reply from Ncmobile

Dear Customer,
Thank you for the great review! We hope to see you again :)

Rated 5 out of 5 stars

Reliable, fast, and great service

Bought a Samsung S20 Ultra from newcellphone.net, purely because they were the only place that could GUARANTEE the phone dispatched would have a Snapdragon chip rather than an Exynos. I received an email immediately after ordering saying that the phone was out of stock, and the money was immediately refunded via paypal. 2 days later, I received an email saying the phone was back in stock, and I could repurchase it if I was still interested - I definitely was. I was a little hesitant about buying from a fairly unknown company (especially with a >£700 purchase!), but needn't have been! Customer service was fantastic, shipping updates were great - dispatched via DHL with great handling and regular updates. I ordered on the Thursday evening and the phone arrived at my house in the UK on the Monday morning - from South Korea! Absolutely fantastic service, great product at a very fair price. I would recommend newcellphone.net and would use them again.

21 January 2021
Unprompted review
Ncmobile logo

Reply from Ncmobile

Dear Customer,
Thank you so much for taking the time to leave us this review! You are always welcomed back! Hope to see you againˆˆ

Rated 5 out of 5 stars

I purchased a new Samsung S20 5G cell…

I purchased a new Samsung S20 5G cell phone from Newcellphone. I was somewhat hesitant to purchase from an overseas company. However, after researching the company and reviewing previous customer reviews, I felt comfortable placing my order. The company does have a very good reputation. Upon my order placement, I received the tracking info for my purchase. My phone was delivered on time. Overall - my experience with Newcellphone was very good. I do recommend their company - excellent prices for their products.

20 January 2021
Unprompted review
Ncmobile logo

Reply from Ncmobile

Thank you so much for shopping with us and sharing your experience!

Rated 5 out of 5 stars

Seen as I paid for the item got…

Seen as I paid for the item got confirmation of tracking and delivery. delivery was spot on didn't have to wait long at all
Very happy

19 January 2021
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Reply from Ncmobile

Dear Customer,
We are glad that you were happy with your purchase!

Rated 1 out of 5 stars

Very poor sound!!

Very poor sound!!! So sad to get such a bad quality item,bought for my daughter on Christmas as a gift! Payed £141 for that and to be honest I feel scammed. The earbuds were sold out in uk so I decided to do my search and just one site call it Newcellphone has it, ordered it from them delivered quickly and everything looks perfect until she started to used it. Such a waste of money!!! Never again from strangers sites who offered originally items!😡

19 January 2021
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Reply from Ncmobile

Dear Mrs. Miranda Sevilyn,
Thank you for sharing your feedback. We are pleased that you received your order quickly, but we are also sorry to hear that your experience didn’t match your expectations. I can definitely see how frustrating is that the Christmas gift was not good enough.
As a seller, we tried our best. We delivered original and authentic buds that we received straight from Samsung wholesaler in South Korea. You can be ensured about it.
If it comes to sound, BTS buds got a positive feedback from the general public. Our other customers have already left their review as well stating that they love the quality. But we are aware that everybody has their own standard and expectation. Yet, it makes us sad that you rated the product quality, not us, the seller. Our whole team made a lot of effort to provide you an enjoyable shopping experience. We hope that next time will be better.

Rated 5 out of 5 stars

Amazing product

It's amazing product and I like very much thanks

19 January 2021
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Reply from Ncmobile

Dear Customer,
Thank you so much for taking the time to leave us a review! We really appreciate it.

Rated 5 out of 5 stars

Excellent service

Excellent service, communication, delivery, product and price. Highly recommended.

14 January 2021
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Reply from Ncmobile

Dear Customer,
Thank you so much for the 5-star review!

Rated 5 out of 5 stars

Ordered an LG wing

Ordered an LG wing, was the best deal I could find with import fees covered to the UK. Was sceptical at first as it seemed to be a new site and couldn't see any reviews. I ordered on the 21st of December and it came on 24th (Christmas Eve), I was really impressed with the service it came with a UK plug adaptor and information on setting it up in english.

My experience could not have been any better, would reccomend and use again if there is anything else I need

14 January 2021
Ncmobile logo

Reply from Ncmobile

Dear Customer,
Thank you so much for sharing your experience.
We look forward to seeing you again soon!

Rated 5 out of 5 stars

Very good experience

Very good experience. Tried to purchase the phone, but it went out of stock. Second time around the phone was in stock and I received the phone within 5 days of purchasing. The phone is great, and a great service overall. Thanks!

12 January 2021
Ncmobile logo

Reply from Ncmobile

Dear Customer,
We are so grateful for your 5-star review. Thanks for sharing your rating with us.

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