NBA Store Europe Reviews 2,192

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 350 reviews, reviewers had a great experience with this company. Customers consistently praise the fast delivery service and the high quality of the products, often noting that items look exactly as described on the website. Many people appreciate the wide selection of merchandise and the ease of the ordering process. However, some customers experienced issues with product sizing, finding items to be smaller than expected or not fitting correctly. There were also occasional complaints about the quality of certain products, with some reviewers receiving damaged items or feeling that the price did not match the quality. A few people also mentioned difficulties with returns or exchanges, particularly for personalized items.

What people talk about most

Product

People report ambiguous experiences with product. While some customers praise the excellent quality, vibrant... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising fast shipping times and... See more

Quality

Clients share positive opinions on quality, with many praising the excellent craftsmanship, vibrant colors,... See more

Order

Reviewers mention ambiguous feedback about order. Some customers report positive experiences, praising easy... See more

Price

Customers had ambiguous experiences with price. Many reviewers found prices to be high, citing expensive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Update after NBA Store fanservice contacted me: Turned out that my trustpilot comment was the first time the customer service had heard of the problem, and that they had not received my initial mes... See more

Company replied

Rated 4 out of 5 stars

Everything ok, there was a little discrepancy. But it was then solved really very quickly and satisfactorily. The items are great and beautiful. But are a little smaller, so order a size larger. Gladl... See more

Rated 4 out of 5 stars

The ball was good and so far is still, although I was scared I might internally pop the ball while pumping which is what happened to my previous ball it did not happen 9/10 almost no flaws

Rated 3 out of 5 stars

Order a wilson Grizzlies size 7 basketball in march (for a birthday present 29th March), and it keeps deflating. Given this ball was £74.99 I would expect it to last more than 4 months. I have been to... See more

Company replied


Company details

  1. Sportswear Store

Written by the company

Celebrate the Boston Celtics' NBA Finals win with official championship gear from Store.NBA.com! Discover the latest Boston Celtics NBA Champions apparel, including t-shirts, hats, collectibles, and more. Our wide range of official Celtics apparel and merchandise gives every fan the chance to honor this remarkable victory. Don't miss your chance to grab one-of-a-kind Celtics merchandise that highlights your team pride. Shop now at the Official NBA Store for the best selection of official Boston Celtics championship gear!


Contact info

3.8

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really great

Really great, I had a problem on an order that was processed very efficiently. Very professional you can order with your eyes closed. Otherwise the products are of quality. It's just a shame not to find the same products on the store .com and the store .eu

28 November 2025
Rated 5 out of 5 stars

The custom city edition jersey I wanted…

The custom city edition jersey I wanted was sold out in North America but I was able order from the UK site and it came exactly as I wanted and pretty quickly. Had to pay extra for shipping and duties but was worth it.

15 November 2025
Rated 5 out of 5 stars

Great quality for the price

Excellent service. Great quality for the price. Delivery was very fast and the whole process was smooth. The items look exactly as shown on the website, correct size, well-made and with no flaws. I have absolutely no complaints. Very good service.

29 November 2025
Rated 2 out of 5 stars

Quality is really bad

Quality is really bad. Good design but when it comes to quality it don’t stand.

23 September 2025
NBA Store Europe logo

Reply from NBA Store Europe

Hello Yadi, thank you for sharing your feedback. We are very sorry that the product you received did not meet your expectations. We hope you will give us the opportunity to restore your trust and deliver the level of service all NBA fans deserve. I reviewed your order and followed up in a separate email regarding the efforts made today. Best regards, Adrianna

Rated 4 out of 5 stars

Nice items, high shipping costs

I bought twice.At first time i received my order and I was very satisfied. At the second time, one of clothes was like damaged, poor quality. I complained and after a few mails i sent i got a refund. After all i think i will soon order again but i think that 11€ for shipping costs is too much.

21 September 2025
Rated 1 out of 5 stars

I ordered a jersey for my son this…

I ordered a jersey for my son this august. Never received anything, no communication from this company. It s a complete scam, never order here

8 August 2025
Unprompted review
NBA Store Europe logo

Reply from NBA Store Europe

Hello AvV, we apologize for the troubles this has caused you. In further review of the information provided, we can confirm the order was not placed on a site managed by our team, and unfortunately, we're unable to assist with that purchase. I followed up in a separate email regarding the efforts made today. Best regards, Adrianna

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