They were advertising "free standard delivery over £30" (and my order was over €100), then at checkout I saw there is no standard delivery option, so it wasn't free for me. And I got every email in It... See more
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Update after NBA Store fanservice contacted me: Turned out that my trustpilot comment was the first time the customer service had heard of the problem, and that they had not received my initial mes... See more
Company replied
Everything ok, there was a little discrepancy. But it was then solved really very quickly and satisfactorily. The items are great and beautiful. But are a little smaller, so order a size larger. Gladl... See more
Items were good quality, too bad there is no cheaper option for normal shipping to Austria only FedEx and DHL are available which inflates total costs.
Company replied
Company details
Written by the company
Celebrate the Boston Celtics' NBA Finals win with official championship gear from Store.NBA.com! Discover the latest Boston Celtics NBA Champions apparel, including t-shirts, hats, collectibles, and more. Our wide range of official Celtics apparel and merchandise gives every fan the chance to honor this remarkable victory. Don't miss your chance to grab one-of-a-kind Celtics merchandise that highlights your team pride. Shop now at the Official NBA Store for the best selection of official Boston Celtics championship gear!
Contact info
Fanatics International Unit 61 Stakehill Industrial Estate Touchet Hall Road Middleton, M24 2FL, Manchester, United Kingdom
- +44 (0) 330 333 0251
- customer.service@nbastoreinternational.com
- nbastore.eu
3.8
Great
3K reviews
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Product is excellent
Product is excellent, shipping was extremely quick to the US, especially for a customized jersey. 5 stars!
29 November 2025
Great service
Exactly what my son wanted, quick delivery, no issues. Would recommend!!!
10 November 2025
Really great
Really great, I had a problem on an order that was processed very efficiently. Very professional you can order with your eyes closed. Otherwise the products are of quality. It's just a shame not to find the same products on the store .com and the store .eu
28 November 2025
The custom city edition jersey I wanted…
The custom city edition jersey I wanted was sold out in North America but I was able order from the UK site and it came exactly as I wanted and pretty quickly. Had to pay extra for shipping and duties but was worth it.
15 November 2025
Great quality for the price
Excellent service. Great quality for the price. Delivery was very fast and the whole process was smooth. The items look exactly as shown on the website, correct size, well-made and with no flaws. I have absolutely no complaints. Very good service.
29 November 2025
Speedy delivery All expectations met.
30 November 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Quality is really bad
Quality is really bad. Good design but when it comes to quality it don’t stand.
23 September 2025
Reply from NBA Store Europe
Hello Yadi, thank you for sharing your feedback. We are very sorry that the product you received did not meet your expectations. We hope you will give us the opportunity to restore your trust and deliver the level of service all NBA fans deserve. I reviewed your order and followed up in a separate email regarding the efforts made today. Best regards, Adrianna
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