Naylors Finance Reviews 

1,142
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I found the application form more promising, as some of the requirements were in more detail of that being worthy to be accepted for a loan. A lot of loan companies I find, often decline yoir app... See more

Company replied

Rated 5 out of 5 stars

Look I have read most the comments here and if you get declined there is a bad review, people get accepted like me and you get a good review. I think that this company does advanced checks to make sur... See more

Company replied

Rated 1 out of 5 stars

It's ok for fraudsters from Birmingham to take out loans totalling 2.5k using his company director's details listed on the Companies House website without his knowledge - shambles of a company!!! Firs... See more

Rated 5 out of 5 stars

Never had an issue with Naylors Finance. Great communication, not pushy at all and they understand real people and personal situations. Very easy to deal with from start to finish, they tell everyth... See more

Company details

  1. Financial Institution

Written by the company

Naylors Finance specialise in small short term loans. With over 40 years experience of providing affordable credit.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.4

All reviews

(1,142)

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Rated 5 out of 5 stars

Fantastic and load approved

Fantastic and load approved
Called to make sure everything was correct and always looking out for you

10 February 2023
Unprompted review
Naylors Finance logo

Reply from Naylors Finance

Hi James, we can't wait to share your feedback during our next team meeting, your comments are very kind.
We hope you enjoy your customer journey.

Kind regards

Team Naylors.

Rated 5 out of 5 stars

Easy to fill out the application and…

Easy to fill out the application and quick response time

8 February 2023
Unprompted review
Naylors Finance logo

Reply from Naylors Finance

5 stars, thanks Michelle. We'll take these and celebrate.
If you need us during your customer journey please contact 01924 283939.

Kind regards

Team Naylors.

Rated 1 out of 5 stars

No respect for loyalty customer!

7 months ago I finish pay my loan. Of course i pay on time
I try borrow again and every singiel month is declined. Always is the same story. Please try next month. Over and over again. No point is call there becouse you always listen the same bulshit. No respect for loyalty customers!!!

8 February 2023
Unprompted review
Naylors Finance logo

Reply from Naylors Finance

Hi Pawel, I'm sorry to read on this occasion we have not met your expectations. Your regular experience of being declined must be due to you not meeting our company criteria.
Of course my colleagues will be happy to investigate this further away from this public platform ensuring your data privacy is kept safe.
Any of our customer care advisors will be more than happy to take your call on 01924 283939.

Kind regards

Team Naylors.

Rated 1 out of 5 stars

Been with this company for years

Been with this company for years, never missed a payment and yet been refused further credit. Will not be taking out another loan with this company ever again

7 February 2023
Unprompted review
Naylors Finance logo

Reply from Naylors Finance

Hi Gemma, I'm sorry to read on this occasion your loan application was not successful. To be refused after being with our company for quite a long time would suggest that an underwriter checking your application has identified an anomaly.
However our customer care advisors would be more than happy to discuss your application further and will try and offer some practical advice to help you moving forward. Please contact 01924 283939.

Kind regards

Team Naylors.

Rated 1 out of 5 stars

Like most I have been a customer for…

Like most I have been a customer for years ,I pay every single week never miss, I have photo I'd my loans where so low 1 was £38 and was refused !! so I decided to pay them off and start saving the money I paid them ...Guess what better in your pocket....they don't care about loyal customers.

27 January 2023
Unprompted review
Naylors Finance logo

Reply from Naylors Finance

Hi Mrs Masters, I'm sorry to read your 1 star review. Our business has been trading for over 40 years and we pride ourselves on loyalty accompanied with a sense of family values.
One of our customer care advisors will be more than happy to offer some practical advice regarding your recent declined application, please contact admin@jrnaylors.com and one of our colleagues will be in touch via the telephone.

Kind regards

Team Naylors.

Rated 1 out of 5 stars

This company used to be brilliant

This company used to be brilliant, I've been with them around 4 years,but have become really bad in the past months.my comment will mirror so many others on here that state applications are now being rejected as customer doesn't have a passport or driver's license! I have never had trouble before getting loans from this company but I rung up to ask if there was any other I'd I could use and the gentleman who answered just said " no sorry can't help you" and hung up! No trace left of the caring and reasonable company it used to be! Just feel like I've been dumped by them but they don't mind taking rest of payments from my bank monthly still.Our Christmas was quite lame tbh cos we was relying on these loans being renewed to get things for Christmas! Like all the other loan companies they lure you in,then end up going bust because they stop giving a damn about customer service and loyalty,then they fade out into obscurity and it's a shame because if they hadn't gone and messed around with that daft portal and kept changing things when it was fine already it would have continued to be a great company!!

23 November 2022
Unprompted review
Rated 5 out of 5 stars

Never had an issue with Naylors…

Never had an issue with Naylors Finance. Great communication, not pushy at all and they understand real people and personal situations.
Very easy to deal with from start to finish, they tell everything you need to know before you commit and there are no hidden surprises or shocks! Friendly staff and easy to get in touch with, no automated machines relaying usless info. Highly recommend

21 December 2022
Unprompted review
Rated 1 out of 5 stars

I would stay away after 5 years of been…

I would stay away after 5 years of been a customer several different agents and i went threw a bad personal experience last year and becuase of this i cant use this company for another few years and the gentleman i spoke to wasnt helpful and rude also made a compaint and not heard a thing bad this company used to be a fantastic company i reccomeneded alot i dont think this will he happening any more

15 December 2022
Unprompted review
Rated 1 out of 5 stars

I have been with Naylors for a long…

I have been with Naylors for a long time, always paid on time and never missed a payment and now they will not lend to me! I just dont understand what's going on with this company, they used to be so so helpful and now not at all

14 December 2022
Unprompted review

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