We keep coming back to Naylors Nantwich, good range and competitive prices. Joanna helped us with a hat fitting, she gave us lots of good advice and showed my daughter how it should fit and why. Was v... See more
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We have been to the store a few times over the last month, getting things for my daughter starting Reaseheath,and been seen to by Joanna. She has been fabulous every time, very attentive and informati... See more
I went into Naylors to purchase some clothing but was a little bit unsure what to get. A member of staff named Meg was so helpful, she showed me a wide range of things to help me get exactly what I ne... See more
Visited one day last week for some new boots, was served by a lovely girl Meg she really helped me with choosing the correct boot! Super happy with my experience :)
Company details
About Naylors - Nantwich
Written by the company
Naylors is the largest UK based Equestrian, Country and Pet retailer with stores across the UK including concessions in GO Outdoors and an online store at naylors.com. We pride ourselves on our excellent customer service and can offer you in-depth product knowledge and advice.
Contact us via Customer CareContact info
Botterley Court, Nantwich Road, CW6 9GT, Wardle, United Kingdom
- 01829 262677
4.9
Excellent
477 reviews
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Joanna and Zara were extremely helpful…
Joanna and Zara were extremely helpful when I was picking out some new riding boots, thank you to both of you!
Also love the store and the way it is laid out, always a fantastic selection of products and good prices and offers.
8 March 2025
Unprompted review
Reply from Naylors - Nantwich
It is great to hear that Joanne and Zara were able to assist you during your visit to our Nantwich store and we hope you enjoy your new boots.
We appreciate you taking the time to leave a review and look forward to seeing you again soon.
Joanna
Sales assistant Joanna went out of her way to help me choose riding boots with my granddaughter. Very knowledgable and helpful
The shop was well stocked and organised too
Thanks
1 February 2025
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to leave a review, its great to hear that Joanna was very knowledgeable and was able to find the suitable boots for your granddaughter.
We hope to see you in store again soon.
Great help on our wellies
Izzy (or maybe Issy, sorry!) was absolutely fantastic in helping us with our new wellies. Thanks for all your help and patience whilst we decided on the best boots for us.
26 January 2025
Unprompted review
Reply from Naylors - Nantwich
Great to hear you had a memorable visit to our Nantwich store and that Izzy was able to assist you in purchasing some new wellies. We do hope you enjoy the boots and we look forward to seeing you again in the future. Thank you for taking the time to leave a review on your experience.
Joanna was excellent
I visited today to buy some new Wellies, I was served by Joanna and what a lovely experience I had.
She was attentive, pleasant and nothing was too much trouble. he actually made me feeling I was customer of many years.
Thank you and my wellies are excellent
4 January 2025
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to write such a lovely review, we are so happy to hear that Joanna was not only able to help you with finding some new wellies which you love but made you feel valued providing a great experience.
We certainly hope to be of help again soon and look forward to your next visit.
Absolutely brilliant
Absolutely brilliant. Abbi was wonderful with my neurodivergent daughter fitting her for riding hat. So patient and understanding. Made the entire experience so positive. Thank you so much.
28 December 2024
Unprompted review
Reply from Naylors - Nantwich
We are so happy to hear that Abbi was able to make your daughter's experience so positive. It is wonderful to hear that she was so patient and understanding. We appreciate your kind words and hope to be of help again very soon.
Brilliant
Brilliant, helpful , friendly staff , big thankyou to abbi , who fit me my hat and helped us put our blocks in the car , a bonus point for our nervous dog making a new friend with abbi will definitely be returning 🥰
18 December 2024
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to leave us a review.
It is lovely to hear that Abbi was able to assist in fitting your hat and with loading your purchases into your car.
We always enjoy having canine visitors to our stores and it is good to know that your dog also had a positive experience.
We look forward to seeing you in store again soon.
Today we had an amazing experience in…
Today we had an amazing experience in this exceptional shop.The customer service was outstanding. We got fitted for a hat by Saffron and she gave us some great advice. Also all the team were so helpful and friendly. Thank you!
14 December 2024
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to leave us a lovely review.
It is great to hear that Saffron was able to assist you with finding the perfect hat. We aim for exceptional customer service and we are pleased that your visit to store was so positive.
Amazing experience in Naylors
Our experience in Naylors today was amazing! We received a very warm welcome when we arrived. The staff were very helpful. Highly recommend this store and the lovely staff. Thank you
6 December 2024
Unprompted review
Reply from Naylors - Nantwich
We are happy to hear you had a wonderful experience whilst visiting our Nantwich store. We strive to provide our customers with excellent service and a welcoming atmosphere. We do hope to see you in store again soon.
Helpful and approachable staff member Jayne
Amazing approachable and helpful staff! I was served by Jayne and she helped me get fitted for both a body protector and a new hat. Excellent advice given and really made my shopping experience special. Definitely will be back to get more things for Christmas!
24 November 2024
Unprompted review
Reply from Naylors - Nantwich
We are glad to hear that Jayne was able to assist you with finding the perfect body protector and hat on your visit to our Nantwich store.
We are delighted that you found our colleagues to be helpful and hope to see you in store again soon.
Reply from Naylors - Nantwich
Thank you for taking the time to leave a review on your visit to Nantwich. We do hope to see you in store in the future.
Thanks Joanna
Thanks Joanna. Little 9 year old came across spend her birthday money. Amazing service from you. Thank you so much,
26 October 2024
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to leave us a review about your visit to our Nantwich store. It is great to hear that Joanna provided an amazing service to you. We hope your little one enjoyed their birthday and we do hope to see you in store again soon.
Thanks for fitting our daughter with a…
Thanks for fitting our daughter with a new riding hat and advice on purchasing other items. The expertise & knowledge was great.
26 October 2024
Unprompted review
Reply from Naylors - Nantwich
We're delighted to hear that you found our expertise and advice helpful. We strive to provide excellent service and are glad we could assist you in finding the right riding hat for your daughter.
Great customer service
Joanna was so lovely and chatty at the till and made the shopping experience feel personal!
26 October 2024
Unprompted review
Reply from Naylors - Nantwich
We strive to create a welcoming and friendly environment for our customers and we are happy to hear that Joanna has provided brilliant customer care making your visit to Nantwich memorable. We hope to see you again in the future.
Always helpful and happy to help
23 October 2024
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking to time to leave us a review. We are happy to hear that you have had a positive experience with our staff at the Nantwich store.
New hat
I came with my parents to get a new hat and we had to make sure it wad the right fit and the staff member who helped us, Jayne, was very helpful. I didn't feel judged for not knowing the requirements of a riding helmet and she was friendly.
13 October 2024
Unprompted review
Reply from Naylors - Nantwich
We're so glad to hear you had a positive experience with Jayne. It's wonderful to know that she was able to help you find the perfect hat and made you feel comfortable throughout the process. We appreciate your kind words and will share your feedback with Jayne.
I was served by Joanna really kind and…
I was served by Joanna really kind and very helpful! 😁
19 October 2024
Unprompted review
Reply from Naylors - Nantwich
We're so glad to hear you had a positive experience with Joanna. We appreciate you taking the time to share your feedback.
Verry helpfull
19 October 2024
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to review our Nantwich store, we do hope to see you again in the future.
I recently went in shopping for some…
I recently went in shopping for some things for my farm, I went and asked Abbi if she could help me. I couldn’t have asked for anyone better. The knowledge and friendliness was 10/10. Would highly recommend going to this place if you’re needing some supplies.
5 October 2024
Unprompted review
Reply from Naylors - Nantwich
We are so happy to hear that you had a positive experience! We strive to provide our customers with excellent service and knowledgeable staff. We appreciate your kind words about your recent visit to our Nantwich store and the help Abbi provided.
Nantwich isn’t my closest tack shop but…
Nantwich isn’t my closest tack shop but it’s well worth the extra drive.
All of the staff are welcoming and will offer to help before you need to ask.
What sets Naylors apart from other tack shops in the area is how well laid out and neat everything is.
All of the above makes for a lovely shopping experience every time I visit.
28 September 2024
Unprompted review
Reply from Naylors - Nantwich
Thank you for such a lovely review and it is great to hear how our team at Nantwich have been so helpful on your visits.
We strive to provide our customers with the best service possible and take pride in all of our stores, along with the hard work our store teams put into them, making it as easy as possible for our customers to shop.
We hope we can continue to be of help in the future and look forward to your next visit.
Not happy
Not happy! Checked receipt when I got home and had been overcharged on 3 items. Rang the store who said I had to return the goods so they could rescan them. They admitted they were at fault as hadn’t scanned their store card. This is not convenient for me so I lose out. 😠
3 October 2024
Unprompted review
Reply from Naylors - Nantwich
We understand your frustration with being overcharged. We strive to provide accurate pricing and apologise for the inconvenience this caused.
We appreciate you bringing this to our attention and will work to ensure similar situations are avoided in the future.
Your query has been raised with the store for a resolution to be discussed with you.
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