We keep coming back to Naylors Nantwich, good range and competitive prices. Joanna helped us with a hat fitting, she gave us lots of good advice and showed my daughter how it should fit and why. Was v... See more
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We have been to the store a few times over the last month, getting things for my daughter starting Reaseheath,and been seen to by Joanna. She has been fabulous every time, very attentive and informati... See more
I went into Naylors to purchase some clothing but was a little bit unsure what to get. A member of staff named Meg was so helpful, she showed me a wide range of things to help me get exactly what I ne... See more
Visited one day last week for some new boots, was served by a lovely girl Meg she really helped me with choosing the correct boot! Super happy with my experience :)
Company details
About Naylors - Nantwich
Written by the company
Naylors is the largest UK based Equestrian, Country and Pet retailer with stores across the UK including concessions in GO Outdoors and an online store at naylors.com. We pride ourselves on our excellent customer service and can offer you in-depth product knowledge and advice.
Contact us via Customer CareContact info
Botterley Court, Nantwich Road, CW6 9GT, Wardle, United Kingdom
- 01829 262677
4.9
Excellent
477 reviews
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Excellent service from Saffron
Excellent service from Saffron who offered suggestions for a birthday present within the budget I had.
13 December 2025
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to leave your review about your recent visit to our Nantwich store. It is great to hear that Saffron was able to assist you in finding a birthday present within your budget. We do the recipient enjoys their gift and that we can be of help again soon.
Great service …
Angie was very helpful in selecting boots and was very nice
21 November 2025
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to leave your review. It is great to hear that Angie was able to assist you in selecting boots. We do hope to see you in our Nantwich store again soon.
Impressive service
To be honest: I hadn't planned on actually buying anything at Naylors' during my first ever visit to one of their outlets last Sunday. Arriving only at 3pm I also didn't expect friendly and engaged advisors, not only because of the time but also because one rarely comes across any of those. But I met Jo L and it was due to her calm, knowledgeable guidance that I found attire I could not leave the shop without and ended up spending just shy of £500. There was no pushing into buying things, just patient sizing and trying on of body protectors and boots, friendly chats and knowledgeable advice. I now have both items perfectly fitting to me and left the shop really impressed and in good spirits (well before 4pm, may I say)
well done Naylors, well done Jo
2 November 2025
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to leave such a detailed and glowing review for our Nantwich team, especially Jo. We’re thrilled to hear that your experience was so positive from the customer service you received to the fitting of your items by our fantastic in-store team. It’s always our goal to ensure every customer leaves impressed, and we’re delighted that we achieved that during your visit. We truly appreciate your support and hope Naylors can assist you again in the future.
Rug missing a leg strap, i was told I couldn’t return it to store.
The rug was missing a leg strap so I drove to the Nantwich store hoping to exchange it. Only to be told by staff they wouldn’t accept it. Even though I had all the packaging, paperwork and the box it came in.
I needed a rug that day so drove home to post it back to Naylors. I then went to Hope Valley and bought a replacement there. They were much more helpful. I won’t be buying from Naylors in future.
Edit 03/11/25
Thanks for your reply Naylors, you have sent me no details of who and where I need to reply to you??? Try adding a contact email, phone number and a name. As it would be most helpful. Thank you.?
26 October 2025
Reply from Naylors - Nantwich
I am sorry to hear you have received a rug with only one leg strap, So that I can look into this further for you I have requested further information, which is requested through Trustpilot and you will have received an email requesting this information- please contact us on customercare@naylors.com or 01706507555 providing your order number/billing name and billing postcode we will be more than happy to look into this further with you.
Excellent customer service from Joanna
Visited the store today with my sister and daughter. Joanna was extremely helpful, nothing was too much trouble and she offered lots of advice and guidance around the items were looking for. I have visited the store on numerous occasions and Joanna has shone out with her customer service. Going that extra mile to help us with our queries and purchases.
1 November 2025
Unprompted review
Reply from Naylors - Nantwich
We're delighted to hear that Joanna provided such outstanding service during your visit, it's wonderful to know she made such a positive impression and consistently goes the extra mile to support our customers. Your continued visits and feedback mean a lot to us, and we’ll be sure to pass your comments on to Joanna and the team. We look forward to welcoming you, your sister, and daughter back again soon!
Joanna is an absolute credit to Naylors…
Joanna is an absolute credit to Naylors in Nantwich. Nothing is ever too much trouble and her experience, expertise, and advice has been incredibly helpful. Joanna always makes a fuss of my two children when shopping, which makes the whole shopping experience so much easier! Thank you Joanna for your excellent customer service and I look forward to my next trip to Naylors!
11 October 2025
Unprompted review
Reply from Naylors - Nantwich
Thank you so much for this lovely review! We’re thrilled to hear how helpful Joanna has been, she really is a star and we’re lucky to have her at Naylors Nantwich. It’s great to know her advice and support have made a difference, and we especially love that she makes shopping easier (and more fun!) for you and your little ones. We’ll make sure she sees your kind words. Looking forward to welcoming you back soon!
Great customer service
I absolutely love this store, top customer service, the staff are so friendly, professional and knowledgeable.
Just popped in today and Saffron was the member of staff that served me today, just so lovely & friendly!
Can’t recommend highly enough 😊
30 October 2025
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking your time to leave such a lovely review.
We always strive to provide excellent customer service so its great to hear how professional and knowledgeable the staff are when visiting the store.
We hope to see you again soon.
Really nice and friendly very helpful…
Really nice and friendly very helpful when finding sizes for excersise sheets
27 October 2025
Unprompted review
Reply from Naylors - Nantwich
We're happy to hear that our Nantwich store were able to assist you with finding an exercise sheet. Thank you for taking the time to leave your review, we hope to see you in store again soon.
Helpful Staff make shopping a joy.
We went to the Naylors Nantwich store, Joanne went above & beyond to help my daughter (13yrs)with her riding hat fitting. She showed us a few hats, with patience & understanding. She even got her talking which my daughter struggles with when we are shopping. I bought lots because she was so helpful. She is a credit to the store.
25 October 2025
Unprompted review
Reply from Naylors - Nantwich
We are delighted to hear that Joanne was able to go above and beyond during your daughter's hat fitting. We always strive to provide excellent customer service and are pleased that this was the case on your visit
We hope that your daughter enjoys using her new hat and that we see you both in store again soon.
Really helpful staff
Really helpful staff, they were knowledgeable and kind, my daughter loves this place and I would recommend, certainly be back. The stuff they have is very good quality and prices are good. Thanks Lucy for helping my daughter get fitted for her riding class, she is made up!
25 October 2025
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to leave us such a lovely review.
We are thrilled to hear that Lucy was able to assist you with equipment for your daughter's riding class.
We hope to see you both in store again soon.
Great shop with a great team working there
Really helpful and friendly staff, especially a lady called Sharon
23 October 2025
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to leave a review.
Its great to hear that Sharon and the rest of the team have been helpful and friendly.
We hope to see you in store again soon.
The customer service was great kind…
The customer service was great kind people
18 October 2025
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to leave us a five star review.
We are glad to hear that our colleagues at our Nantwich store provided great customer service and we hope to see you in store again soon.
Naylors nantwich Joanne
I'm just writing a review to say thank you to Joanna who guided and helped us find the most appropriate and safe equipment for my Daughter Alena starting riding.
We are so thankful for all your help and advise. Hope to see you again.
Laura
5 October 2025
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to leave a review about your recent experience at our Nantwich store. It is great to hear that Joanna was able to assist you in finding safety equipment for your daughter. We do hope to see you both in store again soon.
Fab store with lots of choice
Fab store with lots of choice! Joanna was really kind and helpful when we visited to spend my daughters birthday money 😊
4 October 2025
Unprompted review
Reply from Naylors - Nantwich
Thank you for leaving such a lovely review.
We appreciate your kind words about our team's helpfulness, and we're glad you found everything you wanted. We hope to see you in store again soon.
My experience
Had a lovely experience at Naylors today, had lots of help with a worker called Abbi , who was really lovely and helpful with our shop , would highly recommend
4 October 2025
Unprompted review
Reply from Naylors - Nantwich
Its great to hear you had a lovely experience at our store and Abbi was able to help.
Thank you for taking the time to leave a lovely review.
We hope to see you again in store soon.
Customer service par excellence!
My experience today was made great by the wonderful service I received from Jayne. I was searching for some boots and her knowledge and patience allowed me to make an informed choice! Thank you so much x
28 September 2025
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to leave us such a lovely review.
We are thrilled to hear that Jayne was able to provide you with excellent service during your visit to our Nantwich store. Our colleagues are always happy to share their knowledge and experience.
We look forward to seeing you in store again in the near future.
Naylors - Nantwich
The lady who helped me today at the Nantwich shop is called Issy, she was really helpful, and kind and friendly also
Thankyou Issy, you’re a star
14 September 2025
Unprompted review
Reply from Naylors - Nantwich
We are happy to hear that Issy was helpful and friendly. We always aim for our customers to have a positive experience and we are pleased that this was the case during your visit.
We appreciate you taking the time to leave us a review and hope to be able to assist you again in the future.
Excellent service today
Excellent service today - hats, body protector and boots! Lots of help and guidance with measuring etc from Zara
13 September 2025
Unprompted review
Reply from Naylors - Nantwich
It is great to hear that Zara was able to assist you with hats, body protectors and boots during your visit to our Nantwich store.
We do always strive to provide excellent service and share our knowledge with our customers.
We hope to see you in store again soon.
Abbie was beyond amazing
Abbie was beyond amazing, very helpful with sizing up boots and helping with us daughters … will be back to see her for more advice soon :)
13 September 2025
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to leave us such a lovely review.
We are pleased to hear that Abbie was very helpful in assisting with your boots. and we look forward to seeing you in store again soon.
✨ Feedback for Nantwich Store ✨
✨ Feedback for Nantwich Store ✨
I just wanted to say how lovely Lucy and Jo were in your Nantwich store yesterday. Their knowledge, time, and patience were outstanding. They let my little boy take pictures, helped him set up the toys he was buying, and gave him such a wonderful experience.
Their customer service was second to none, and it really made our visit special. Thank you for having such fantastic team members who go above and beyond!
30 August 2025
Unprompted review
Reply from Naylors - Nantwich
We're happy to hear about the wonderful experience your little boy had at our store. We appreciate you acknowledging the team members who made your visit special with their knowledge, patience, and outstanding service. Thank you for your positive feedback! We hope to see you both instore again
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