Nayims Reviews 3

Fast, Quick and Efficient. Saved me from a really bad situation.

Had a photoshoot planned and they got all items ready in the space of a week. Rebeckah Is attentive and quick to respond to emails. She’s on the ball and didn’t miss a single detail whilst dealing with my tough requests. She was always there to reassure me that it’ll be done in time, with frequent updates!

Thank you so much to the team at Nayim’s & especially Rebeckah’s commitment to meet deadlines.

We’ve been using Nayim's Embroidery for the past 3 years, and while the quality of their clothing and embroidery is consistently good, unfortunately, their customer service and communication have been lacking on several occasions.

Logo Embroidery Mistake: The first issue occurred when our logo was embroidered onto a leather Reiss bag in the wrong direction. This happened because we never received a proof before printing, something they typically do for new projects. We were disappointed with the lack of quality control here.

Charity Event Hats: For a charity event, we ordered hats and paid for express delivery. Unfortunately, the hats were forgotten about and the stock wasn’t even ordered, causing the express delivery deadline to be missed. After requesting a credit for the delivery, they only processed it when I reminded them during a subsequent order. They claimed only one of the two credits was valid, even though the deadline was not met, which I had to push to get resolved.

Jumpers Order Delayed: My final order with them was for jumpers with an express delivery request. I placed the order on April 17th with a due date of April 25th. I followed up on the Monday and was told the jumpers hadn’t even been ordered yet. It was apparently my fault for not notifying their accounts department about the payment, even though I had confirmed payment arrangements with our finance team. After more delays, the jumpers were finally ready for collection on Thursday, well past the promised date.

Additionally, I requested a call with the manager, Togs, but I’ve been completely ignored. While Togs seems to care about customers and getting things done, other team members are often dismissive and rude, which is extremely frustrating.

It’s unfortunate, as we’ve tried to support a local, family-run business, but due to the repeated service issues, we will no longer be using Nayim's for any of our branded company items.

I had placed an order with this company for 6 Barber Gowns £175.80 on the 13th of April, the wrong delivery took place on the 12th of May since then and after several emails still not received the order? I asked for a refund which the company director Togs refused.
It is now June and still waiting?
I do not trust this company as I am left without my order and they have taken my money.
Shame on you!!!