Navico Reviews 14

Hi, thank you for your message. I understand your decision.
However, I will be sharing this press release and my Trustpilot review, as unfortunately I have a different experience of your current service.

Very disappointed with B&G/Navico – no support for a known issue

I have been a loyal B&G customer for many years and have always been happy with both your products and service — until now.

For the past 10 years I have recommended B&G to others, both privately and through sailing across Europe. I have also equipped three boats with full B&G systems, because I genuinely trusted the brand and the quality.

That is why I am extremely disappointed with how this case has been handled. I experienced a failure on a Zeus unit which appears to be a known issue, yet B&G/Navico refuse to take any real responsibility. The unit is only around 2.5 years old and has been used for approximately 1,000 nautical miles, which is not much at all.

The only response I received was that the warranty has expired — therefore they “cannot help.” No real solution was offered. Instead, they simply suggested that I buy a new unit with a discount, rather than repairing the existing one.

It honestly feels like they are not interested in smaller customers anymore, even when the problem is well known. And in 2026, I find it unacceptable to push customers toward replacement instead of repair — especially with today’s focus on sustainability and the environment.

Unfortunately, based on this experience, I can no longer recommend B&G.

I contacted the company regarding a warranty issue on a Pro Mariner on board charger. I work at a boat dealer in southeast Florida and was assisting a customers boat. The charger was still under mfr warranty.
I started the warranty process in October, 2025 and the charger was just sent back(12-8-25), covered by warranty.
This process took over a month. The customer service reps I called were the least bit helpful. They kept asking for more tests on the charger. Because we are a boat dealer with a tech of 28 years, we were able to do the tests. An avg. consumer would have no idea how to do this or have the proper testing equpt.
Long story short, how do they expect people to keep a charge on their boat for over a month without a charger? In southeast Florida, boating is year round and some live on their boats, making it very important for a working charger. Maybe send out a new charger, charge the customer at that time, and if its not a warranty no big deal. If it is warranty then refund the customer and they have a charger during this long process.
Final issue- the charger was mailed to a residence(45min away) instead of our business. Fortunately the resident called us and said she received a shipment. A $700 charger was delivered to an address 45min away. I drove to the residents address to pick up the charger. After calling Navico and speaking to 3 different reps, there was absolutely no concern about my issue. Not one rep showed empathy or care whatsoever!
The southeast boat dealers in my area will be completely aware of this issue and hopefully will choose a different company for similar chargers! Use a company that can answer questions and know the procedures on warranty returns.

i purchased a boat that had a Lowrance 7TS on it. The unit was purchased on 1/2020. Shortly after I purchased the boat, the GPS stopped working. I called into technical support at Navico/Lowrance and was told that the unit was no longer supported and parts were not available. I can't believe that within 5 years, a company stops supporting a product and basically tells you to dispose of the unit. I would never purchase anything from this company.

No response to me after 6 weeks relating to technical issue with C-Map program

My B&G 608 mast head wind sensor rotted away and fell off. The metal casting had dissolved and crumbled.
The equipment is not cheap and supposed to be designed for the marine environment. Well it clearly is not.
Navico refuse to engage and do not respond.
I would not buy any Navico product again.

have tried for 2 weeks to reach them about a problem with loading C Map. I have emailed, no response. I have called them and sat on hold for over 3 hours, TWICE and never spoke to a tech.

Officially the worst customer service on the planet.
I bought $7000 worth of plotter and radar at the Sydney boat show in August of 2022. It was installed by a B&G dealer recommended to me by Navico. On August 17 I had my first failure and contacted Navico. Over the next 4 months I contacted them 19 more times regarding the MANY faults and errors that keep recurring (NO SPOKE DATA, Radar Failure, Zeus display freezing or blinking at strobe like speeds, etc). THE FIRST RESPONSE I GOT WAS IN DECEMBER! “Words cannot express how sorry we are ….” I got the EXACT SAME EMAIL 19 times in a row! Each ending with, “if this is still an issue your service number is c189392…”. 19 DAMNED EMAILS FROM THE SAME WOMAN - Joy. Then they promised to have their dealer in Jakarta visit - never happened. Then they promised a full refund - never happened. Then the promised to replace all of the equipment. I waited for it to arrive for 6 weeks - then they told me Fedex had screwed up and sent the gear back from Jakarta to Navico! So FINALLY I DEPARTED with faulty gear I cannot trust. 2 days after I sailed the stuff was finally delivered in Jakarta!!! By this time I was half was to Bali. Before I reached Bali I was run down by a fishing boat - radar and AIS alarms set but after the collision I look at my accursed plotter - RADAR ERROR.
Stay away from anything Navico related. I think Furuno is still a real company making real nautical gear - NOT a billiards table manufacturer run by MBAs.

Hands down to worlds worst cutomwr service. I am recommending al my followers on all my channels to shop elsewhere

They took my money said they shipped product but fed ex says they never recvd liars thieves and cheats

Poor communications
I have attempted to purchase 6k worth of components. I have not received one email confirmation of my order even though a hold has been placed on the funds in my account. I’ve called several times now and actually spoken with a few different people who assured me that I would be receiving an email on that day. Still no email. The last correspondence was with Christine who explained that my NAC3 Corepack was out of stock and that the other components wouid be shipping overnight. Still no indication of when and if I’ll be receiving any of what I ordered.

This is an edition to my original review.

Upon further review, in fairness to the company, I see that the funds were originally placed on hold and later the hold was released, which I am grateful for. I stand by my original review of “poor communication” however. There was no email confirmation of the original order, there was no indication that the order had been made other than a hold placed on the funds in my account. I had to search the internet to find a number for the company I placed the order with which I thought was B&G but turned out to be Navico. Once tracking the number down I was given another number to call which was the “e-commerce” division. I eventually spoke to someone that told me the order had indeed been placed but was being “held” because one of the items was on back order. She told me someone would call me to confirm when the order would be filled and that I would be receiving an email that day confirming all of this. Did not happen.
Next day, I call again to speak with another person who told me the missing item would indeed be filled as it was shown to be in stock in their warehouse. Again, an email would be forthcoming that day. Nothing.
Day three of my process of tracking all of this down… BTW, this would be day 6 after placing the original order. Spoke with Christine who I again had to call, who told me the entire order would be filled and that it would be shipped overnight express. She was pleasant and apologetic. I reiterated to her I still had no confirmation email. I told her I was working with some deadlines and needed these items ASAP and if I couldn’t get them within a few days, that I would need to purchase at least one of the items somewhere else. I recieved my first email notification from this company later that day, which stated that they couldn’t get the item that may or may not be in stock.
I’m patient, but when we’re talking about $6000 worth of items that you may or may not have ordered because you only see funds held as pending and no actual confirmation receipt, I start to get impatient. Come on guys, you can do better. Communicate better with your customers.
Brian

Customer service is a joke, the tech managerEvan.Kwiatkowski dometic.com is worthless. Told me a fitting they make works and it had -4 orb fitting to fit my SIMRAD auto pilot pump, and he is wrong. after telling me I was wrong, the fitting has a -5 orb, so it does not fit. Oh and would not help me get the fitting either, told me the "he doesn't do supply chain."