Email Madness! I placed an order 3 days ago... so far, bearing in mind I've not yet received any items from them as yet... I've have received 22 emails from Naturewall!! Honestly... sort yourselves... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
These panels are fantastic. They are well made, look great and very easy to apply. The adhesive is easy to use, the panels cut easily. I would use them again for further products. Totally transformed... See more
I faced issues with the delivery, and the products were left out in the rain by the courier despite requesting an alternative delivery date. However, Naturewall were quick to rectify the issue and pr... See more
Company replied
Absolutely loved the product ordered the waterproof panels for the bathroom turned out amazing even had the carpenter to box around the bath with the same panels it looks fabulous ordered more packs f... See more
Company replied
Company details
- Decoration and Interior Design Store
- Do-it-Yourself Shop
- Fence Supply Store
- Interior Designer
- Manufacturer
- Woodworker
About Naturewall
Written by the company
Naturewall makes grand designs easily doable with wall panels that provide more.
More intrigue. More depth. More drama. And, above all, more life.
From home renovations to commercial projects, our wall panels let you realise your vision effortlessly.
We believe the installation process should be simple, so we develop our products to ensure they're quicker and easier to apply than traditional options like paint, wallpaper and tiles.
All while adding visual and textural dimensions for striking interiors that appeal to the senses.
Contact info
Unit 21 The Trade Yard, Barmston Road, HU17 0LA, Beverly, United Kingdom
- +44 (0)1482 833479
- info@naturewall.com
- naturewall.com
3.2
Average
3K reviews
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We can’t get through having tried…
We can’t get through having tried multiple times by phone and email. Needing their delivery this week but no response whatsoever. Terrible.
UPDATE
Someone finally got in touch via email. The product I had ordered was out of stock but no one had informed me of this. I am now trying to get a delivery date confirmed but again no response for the last two days and the voice message on the phone is still claiming “high call volumes”. The delay is causing the completion of my kitchen renovation to be delayed which is extremely frustrating.
10 February 2026
Unprompted review
Reply from Naturewall
Hi,
Thank you for your feedback.
We’re very sorry to hear that you’ve been unable to get through to us and understand how urgent this is for you, especially if you’re expecting delivery this week. We appreciate how frustrating the lack of response must feel.
If you could please provide your order number, we will look into this as a matter of urgency and ensure you receive an update as quickly as possible.
We apologise again for the inconvenience and look forward to resolving this for you.
Kind regards,
Naturewall Team
No sign of order and unable to get through to anyone
Missed stated delivery date and then another date given to us by email. Unable to get through on the phone and email responses taking days. Have emailed to cancel my order and placed one with another company.
Have used Naturewall previously and there delivery was slow then, but nowhere near this bad.
Panels are holding up taking delivery of a sofa so needed urgently.
10 February 2026
Unprompted review
Reply from Naturewall
Hi,
Thank you for your feedback.
We’re very sorry to hear about the delays and the difficulties you experienced trying to reach us. We completely understand how frustrating this must have been, especially with your panels holding up other deliveries and your urgent timeline.
We can confirm that your cancellation request has been received and is being processed. If you need any further assistance regarding your refund or order, please reach out to us at info@naturewall.com and we’ll prioritise this for you.
We sincerely apologise for the inconvenience and disappointment caused and appreciate your past support of Naturewall.
Kind regards,
Naturewall Team
Unreliable
Placed an order on 31st Jan and received an email on the 3rd feb to say they had our order and we would be updated on the status of this order. Still waiting for it to be delivered and no further information has been sent regarding our order. There is no links on this email to check the status of the order so we are just stuck waiting around for it. Absolutely shocking as it’s the only thing left to do in order to complete our son’s room.
9 February 2026
Unprompted review
Reply from Naturewall
Hi,
Thank you for your review.
We’re very sorry to hear about the delay and lack of updates regarding your order. We completely understand how frustrating this must be, especially when it’s holding up completing your son’s room.
Please could you email us at info@naturewall.com
with your order number? Once we have this, we will look into your order as a matter of urgency and provide you with an update.
We sincerely apologise for the inconvenience and appreciate the opportunity to resolve this for you.
Kind regards,
Naturewall Team
DO NOT BUY FROM NATUREWALL!
We have ordered from Naturewall, however delivery took a long time and they would take 2 days respond to our enquires about shipping. Once we actually received our panels we discovered on the day when we were fitting them on our walls, that one of the packs were the wrong colour. As soon as we noticed we repacked it and sent a report to their customer service page, however a week went by and they didn't respond we sent another one and they still haven't responded. Honestly a nightmare to get a response from them. DO NOT buy from them ever.
6 January 2026
Unprompted review
Reply from Naturewall
Hi,
Thank you for your review.
We’re very sorry to hear about the delays in communication and the issue with receiving the wrong colour panel. We completely understand how frustrating this must have been — especially discovering it on the day of installation.
We’ve looked into this and can’t currently see any recent correspondence linked to your order since it was delivered. It’s possible that your message may not have come through to us successfully.
Please could you reach out to us again with your order number and photos of the incorrect pack? Once received, we will prioritise this and work quickly to get the correct panels sent out to you.
We apologise again for the inconvenience caused and appreciate the opportunity to put this right.
Kind regards,
Naturewall Team
Order raised
Order raised. Cannot get through on the phone. Sent two emails. Response to one informing of an oiling manufacturing line fault. No response to second email, and no confirmation of whether the order can be fulfilled or an updated delivery date. Complaint raised with bank for refund. Don’t order.
18 January 2026
Unprompted review
Reply from Naturewall
Hi,
Thank you for your feedback.
We’re very sorry for the frustration and lack of communication you experienced regarding your order. We completely understand how disappointing this must have been.
We can confirm that your refund has been processed and this has been communicated to you via email. Please allow a few working days for the funds to appear in your account, depending on your payment provider.
We apologise again for the inconvenience caused and appreciate your patience.
Kind regards,
Naturewall Team
Good quality but delay with poor communication
After ordering panels 18th Jan no delivery or communication after promised delivery date passed, can't speak to anyone on the phone, poor communication. Review update 12th Feb, OK so now I find out a couple days ago after getting no response after my complaint, that it is getting delivered, if you improved your communications, replied and customers could actually get through to someone to speak to this could avoid problems
7 February 2026
Unprompted review
Reply from Naturewall
Hi,
Thank you for your feedback.
We’re very sorry for the frustration caused by the delay and the difficulties you experienced in contacting us. We completely understand how concerning this must have felt.
We can see that your order has now been dispatched. If you need any further information, updates, or assistance regarding your delivery, please reach out to us at info@naturewall.com
, and we will be happy to help.
We apologise again for the inconvenience and appreciate your patience.
Kind regards,
Naturewall Team
Unreliable and unresponsive company.
Unreliable and unresponsive company.
I placed an order for some samples, looking to buy cladding for my home renovation. I never received the samples i paid for. I sent them two emais, to which I never received a reply.
I made a phone call, they told me they would look into it and give me an call me back....they never called back.
I don't think this company knows how to run a business
6 February 2026
Unprompted review
Reply from Naturewall
Hi,
Thank you for your feedback.
We’re very sorry to hear that you did not receive your samples and that you were unable to get a response to your emails or a callback as promised. We completely understand how disappointing this must be, especially when you’re trying to plan a home renovation.
This is not the level of service we aim to provide. Please could you email us at info@naturewall.com
with your order details so we can investigate this as a matter of urgency and resolve it for you as quickly as possible.
We sincerely apologise for the inconvenience caused and appreciate the opportunity to put this right.
Kind regards,
Naturewall team
If I could give this company less than…
If I could give this company less than 1 star I would. I wish I’d read the reviews before ordering, don’t bother wasting your time ordering from this company!!
Placed an order on 3rd January, after 2 weeks no communication, order was not for filled despite saying it would be delivered within 10 days. Poor communication from customer services when I contacted them and still no refund as promised. Poor all round!!
5 February 2026
Unprompted review
Reply from Naturewall
Hi,
Thank you for your feedback.
We’re very sorry to hear about your experience and the frustration caused by the delay and lack of communication. This is certainly not the standard of service we aim to provide.
We can confirm that your refund has now been processed. Please allow a few working days for the funds to appear back in your account, depending on your payment provider.
We sincerely apologise again for the inconvenience caused and appreciate you taking the time to share your experience.
Kind regards,
Naturewall Team
18 days from order - still no item still no refund
18 days since order for an in stock item. Still no refund still no product. Awful company that obviously don’t plan on being a reputable company or lasting as a business for the foreseeable. Thankfully tomorrow I can open a bank dispute with the company and hopefully look at getting my money back.
5 February 2026
Unprompted review
Reply from Naturewall
Hi,
Thank you for your review.
We’re very sorry to hear about your experience and understand how frustrating this must be, particularly given the time that has passed.
This is certainly not the level of service we aim to provide. So that we can urgently investigate the status of your order and refund, please could you email us at info@naturewall.com
with your order number? We will prioritise this matter and work to resolve it for you as quickly as possible.
We sincerely apologise for the inconvenience caused and appreciate the opportunity to put this right.
Kind regards,
Naturewall Team
I wish I'd read the reviews before…
I wish I'd read the reviews before ordering! They DO NOT keep to there promised delivery times and don't reply to emails in a timely way! I may need to cancel trademen at cost and Nature Wall just dont care!. Do not ordered unless you dont need them for a month.. I could have planned better if this company had been transparent about delivery.. Still waiting..
4 February 2026
Unprompted review
Reply from Naturewall
Hi,
Thank you for your feedback.
We’re very sorry to read how frustrated and disappointed you feel — especially if this has caused disruption to your plans and tradespeople. We completely understand how important reliable delivery timelines are when coordinating work in your home.
We can see that your order has now been dispatched and is on its way to you. You should receive tracking updates shortly if you haven’t already.
We sincerely apologise for the delay and for the communication not meeting expectations on this occasion. This is not the experience we aim to provide, and your feedback is being taken seriously.
If you need any further assistance regarding your delivery, please don’t hesitate to contact us and we’ll be happy to help.
Kind regards,
Naturewall Team
Problem with contacting to confirm delivery.
Ordered acoustic wall panels 15th January . Advised 2 week delivery . Still waiting for confirmation of delivery date . Unable to get through to contact via phone . E mails being ignored . Help !
4 February 2026
Unprompted review
Reply from Naturewall
Hi,
Thank you for your review.
We’re very sorry to hear about the frustration you’ve experienced while waiting for your acoustic wall panels, especially with the difficulty contacting us. We completely understand how concerning this can be when you’re waiting for an update.
We can see that your emails have now been responded to and a resolution has been provided for you. If there is anything further you need or if you have any additional questions, please don’t hesitate to reply to the existing email thread and our team will be happy to assist.
Thank you for your patience while this was being addressed.
Kind regards,
Naturewall Team
Reply from Naturewall
Hi,
We're sorry for the frustration caused. If you have already contacted us by email, please be assured our team will respond. We appreciate your patience.
Kind regards,
Naturewall Team
Very pleased with my end results.
Very pleased with my end results.
Order and delivery were easy.
Product does what it says on the tin.
23 January 2026
Unprompted review
Reply from Naturewall
Hi,
Thank you very much for your kind feedback. We're delighted to hear you are pleased with the end result and that ordering and delivery were straightforward.
It's great to know that product met your expectations. Thank you for choosing Naturewall, and we hope to support you again in the future.
Kind regards,
Naturewall Team
Unreliable Delivery and Lack of Customer Care. Order elsewhere
I placed an order over two weeks ago based on the delivery timeframe shown on the website and at checkout. That delivery date has now passed, and I am still waiting for the product.
After chasing for an update last week due to no communication, the order status suddenly changed to “dispatched.” However, even today — the stated delivery date — nothing has arrived.
This delay has directly impacted a home renovation project that was scheduled around the promised delivery timeline. Communication has been extremely poor throughout. Payment was taken immediately, but after that I was left to chase for basic information.
Based on my experience, and similar reviews from others, this company shows a clear disregard for its customers. I would not order from them again and would not recommend them to anyone relying on accurate delivery times.
2 February 2026
Unprompted review
Reply from Naturewall
Hi,
Thank you for your feedback. We are very sorry to hear about your experience and the frustration this delay has caused, particularly as it has impacted your renovation schedule.
We completely understand how important accurate delivery timelines and clear communication are when planning home projects. It’s disappointing to hear that you felt left having to chase for updates, and this is certainly not the level of service we aim to provide.
So that we can urgently investigate the status of your order, including the dispatch details and delivery tracking, please could you email us at info@naturewall.com
with your order number? Our team will prioritise your case and work to provide clarity and a resolution as quickly as possible.
We sincerely apologise for the inconvenience caused and appreciate the opportunity to look into this properly for you.
Kind regards,
Naturewall Team
Well dealt with complaint and resolution
After ordering a few samples from a few websites, we found what we thought was the right colour from Naturewall. We ordered the panels, realising we were one short ordered another to have enough. After opening the boxes, the boards were completely different colour. I was worried that this would be a pain to sort as some other reviews had suggested. Fortunately, they have acknowledged the error and worked with us to put things right. We have now recieved the correct panels, which are high quality and well finished panels. It might not have been smooth but they organised collection and delivery in a good timeframe and we can finish our project now. Thank you.
30 January 2026
Unprompted review
Reply from Naturewall
Hi,
Thank you for your detailed feedback.
We’re very sorry to read about your experience — particularly the colour discrepancy and the damage to the panels on arrival. We completely understand how frustrating this must be, especially when you’re ready to finish your room and install your TV.
This is certainly not the standard we aim to provide, and we sincerely apologise for the disappointment and inconvenience caused.
We can see that you are already in contact with a member of our Customer Service team, who will work with you to resolve this as quickly as possible. They will review the colour concerns and the reported damage and ensure an appropriate solution is provided.
Thank you for your patience while we put this right.
Kind regards,
Naturewall Team
Very slow in dispatching my order
Very slow in dispatching my order, very slow in giving refund!!! Ordered wall panels for our bathroom renovations. There was no sign of wall panels after almost 2 weeks of waiting. Builders kept asking when they are coming as they couldn’t continue with their work. I kept emailing and calling and they left me with no choice but cancel the order. I was told it takes up to 10 working days to get my money back. It’s been over 2 weeks and I still don’t have my refund. It’s again calling and emailing with no results. Beautiful website but very poor service! Wouldn’t recommend.
30 January 2026
Unprompted review
Reply from Naturewall
Hi,
We’re very sorry to hear about your experience and understand how frustrating this must have been, particularly when you were working to a renovation schedule. This is certainly not the level of service we aim to provide.
Our panels are crafted to order, which can impact dispatch times during busy periods, however we fully appreciate that clearer communication should have been provided throughout. Regarding refunds, once processed they can take several working days to be returned by the payment provider and bank, but we appreciate how concerning it is when this takes longer than expected.
We would really like to look into this for you and ensure the matter is resolved. If you could contact us directly with your order number, our team will review this as a priority.
Thank you for taking the time to leave your feedback — it helps us identify where improvements are needed.
Kind regards,
Naturewall Team
Absolutely shocking.
Absolutely shocking.
Customer service is a joke. Their phone line is just an answering message to get you to email them, and when you do email them, you receive the same generic reply over and over again. I still have no answer about when my order will arrive.
30 January 2026
Unprompted review
Reply from Naturewall
Hi,
We're very sorry to read this and understand how frustrating it is not to have clear information about your order. This is certainly not the experience we want for our customers.
If you could please contact us again with your order number, or reply to the existing email thread, our team will review your order as a priority and provide clear update on the status and delivery timeframe.
Thank you for rising this with us - we take feedback like this seriously and are committed to improving our service.
Kind regards,
Naturewall Team
Avoid, cannot fulfil orders
After waiting nearly 3 months for a delivery, a number of unanswered emails I cancelled my order. On acceptance of my cancellation I was told my delivery had been planned 3 weeks previously but trouble with oil lines (whatever that is) had disrupted production. They apologised for not communicating this to me. Obviously this company which seems to advertise like there's no tomorrow cannot commit to orders. I have worked in a similar manufacturing industry and my opinion of this company is they're completely out of their depth. Advise anyone considering placing an order with them . . . DON'T!
25 November 2025
Unprompted review
Reply from Naturewall
Hi,
Thank you for taking the time to share your experience. We’re truly sorry for the length of time you waited, the lack of communication, and the frustration this caused — this is clearly not the level of service we aim to provide.
We appreciate you raising this, and we’re genuinely sorry that we fell short on this occasion.
Kind regards,
Naturewall Team
Delivery Disaster
Albeit the quality of the items were good (Sivara Panels), the actual disaster that awaited for delivery was something to behold. Order at your own risk - the website may give you a a rough date which in my case was 2 weeks but I had to wait in excess of 2 months. Updates were non-existent and you will have to do all the chasing. I was assured on 3 separate occasions that my delivery would happen and they did not. Final delivery was also no better as I ordered several panels and yet the dispatch team couldn't count and one was left off which again I had to chase for updates.
Purchase at your own peril. Don't arrange fitting until you get EVERYTHING.
Would I use them again? No - its a shame really as the actual items were nice but it wasn't worth the stress.
1 January 2026
Unprompted review
Reply from Naturewall
Hi,
Thank you for taking the time to share your experience. We're genuinely sorry to hear about the delays and the frustration caused during the delivery of your order. We fully appreciate how stressful this must have been, particularly when timelines were missed and updates were not as clear or proactive as they should have been.
While we're pleased to hear you were happy with the quality of the Sivara panels themselves, we recognise that this dos not make up for the poor experience you had with the delivery. This is not the level of service we aim to provide, and your feedback has been shared internally to help improve our processes and customer updates moving forwards.
We truly regret that this experience has left you feeling unable to shop with us again, but we do appreciate you highlighting we fell short, as it helps us to work towards doing better for future customers.
Kind regards,
Naturewall Team
Unreachable Customer Service, Avoid
ORDER 203209
Samples arrived promptly however issues started once an order was placed. Estimated delivery date was set between Mon 19 Jan - Wed 21 Jan but NatureWall was nowhere to be seen. We've tried calling to no avail - no answer at all no matter how long you stay on the line. There has been no reason given for the delay.
I have sent an email but I am still waiting on a response. I should have read the other reviews before ordering. If I do not hear back and get my items soon I will have to do a chargeback on my credit card.
26 January 2026
Unprompted review
Reply from Naturewall
Hi,
Thank you for your review and for providing your order number. We’re very sorry for the delay and the frustration this has caused.
We can see that you’re already in touch with a member of our customer service team, who is currently looking into this for you and will be in contact with an update as soon as possible. Please accept our apologies for the difficulty you’ve experienced trying to reach us by phone and for the lack of communication around the delay.
We appreciate your patience while this is being resolved and are committed to ensuring your order is taken care of.
Kind regards,
Naturewall Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.