Natures Grub Reviews 

659
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of high-quality products, often noting how much their pets enjoy them and how these items contribute to their animals' health. Many people appreciate the competitive prices and overall reliability, finding them to be excellent value. Reviewers frequently highlight the prompt and efficient delivery service. However, some customers also noted occasional issues with delivery, experiencing delays or items taking longer to arrive than expected. A few mentioned orders not arriving within the stated timeframe or encountering problems with courier attempts.

What people talk about most

Product

People report positive experiences with products, praising the wide range, quality, and affordability... See more

Quality

Customers consistently report positive experiences with product quality, noting items are top-quality and... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting fast delivery... See more

Price

Reviewers mention positive feedback about price, consistently highlighting that products are affordable and... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers found the ordering process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delivery was excellent- very prompt and kept informed of the progress. Unfortunately neither of my 3 cats like the salmon oil and hiding it in their food makes no difference, whereas my mums cats... See more

Rated 5 out of 5 stars

I particularly like the wide range of products available for chickens 🐓 like most owners, I want the best for my girls. You can buy anything from treats to treatments and they’re affordable and come... See more

Rated 5 out of 5 stars

The company supplies great products available for your everyday pets. Featuring all the natural herbs and ingredients that we see all around us. Simplicity in ordering online and quick delivery from t... See more

Company replied

Rated 5 out of 5 stars

This company sells competitively priced goods of reliable quality. The Garlic and Veg treat for the hens was well received and there's no waste. The quality of this product is reflected in the qua... See more

Company replied



Company details

  1. Animal Feed Store

Written by the company

Natures Grub is a manufacturer & supplier of pet food, we specialise in Poultry treats & supplements, natural forage for small animals as well as diets for exotic & native animals.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

659 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(659)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great products!

Great products, not the cheapest, but always good quality with none of the 'nasties'. Arrived promptly and well packaged.

11 September 2023
Natures Grub logo

Reply from Natures Grub

Thank you so much for taking the time to leave a review!

Rated 2 out of 5 stars

Same situation

Same situation, same hen house. This time had no effect on Red Mite. VERY disappointed.

28 August 2023
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Reply from Natures Grub

Thank you for getting in touch. I'm very sorry to hear that the red mite treatment was unsuccessful on this occasion. I can confirm that the product has not changed so i would be unable to explain the reason for the product not being successful this time. We hope you will try us again in the future! Thank you so much!

Rated 5 out of 5 stars

great natural product

great natural product, fast dispatch, will buy again.

22 August 2023
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Reply from Natures Grub

Thank you so much for taking the time to leave us a review!

Rated 5 out of 5 stars

Excellent Products and Swift Resolution!

I placed an order for a 5-liter salmon oil and a natural treat selection pack. The pack includes Jumbo Pigs Ears, Air Dried Chicken Feet, Chicken Necks, Puffed Rabbit Ears, Rabbit Ears with fur, Jumbo Puffed Pig Snouts, Beef Tripe, Duck Feet, and Beef Trachea. The only hiccup I encountered was with the salmon oil, which had a short-dated sticker. However, this was quickly resolved when I spoke to a representative on the phone. They explained that they source from large drums and fill 5-liter containers, and the batch date had not been updated. The representative provided the correct date, and I trust their commitment to resolving any future issues. I'm very satisfied with this company and will definitely make more purchases. If you'd like to include a free goody in my next order for saving the day, I would greatly appreciate it. Regards, Jason.

6 August 2023
Rated 5 out of 5 stars

I have been a customer of Nature's grub…

I have been a customer of Nature's grub for many years now and I have always found them to be friendly and always happy to help.
And Yes without question I would be more than happy to advise friends, family or anyone to get there pet supplies direct from
Nature's grub.
The prices are very reasonable aswell.

30 July 2023
Rated 5 out of 5 stars

This dog food is a winner for my…

This dog food is a winner for my four-legged companion! The premium ingredients are tailored to meet my dog's specific dietary needs, and he absolutely loves the taste. I've noticed a positive change in his overall health and vitality since switching to this feed.

21 July 2023
Unprompted review
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Reply from Natures Grub

Thank you so much for the review!

Rated 3 out of 5 stars

Not cod, not manufactured in UK

I bought the 'cod fingers manufactured in the UK'. They are not cod and they are not manufactured in the UK. (Actually pangasius from Thailand.) I had opened the pack before realising they look different from the cod fingers made in the UK that I buy from another company. This fish is farmed. Will not be buying again.

14 July 2023
Unprompted review
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Reply from Natures Grub

Thank you so much for getting in touch. I would like to sincerely apologise for this mistake. Our internal marketing team were not made aware of a supplier change unfortunately. I can confirm this has now been rectified and the product listing updated. Apologies again.

Rated 5 out of 5 stars

Cheap and popular too

These 3/4 coconut shells stuffed with peanut butter are an instant hit with our starlings. Worked out cheaper than buying the peanut butter and filling the coconut shells myself and becoming frustrated when the filling just drops out the half shells and ends up in the floor making both a mess and attracting the rats.

11 July 2023
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Reply from Natures Grub

Thank you so much for the review!

Rated 5 out of 5 stars

Tadpole Food

Within days of using your product our tadpoles are developing into froglets.
By chance we saw your advert in The Gardeners World magazine.
Thank you!

9 July 2023
Natures Grub logo

Reply from Natures Grub

Thank you so much for the review!

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