Natures Grub Reviews 

659
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that their pets, including chickens, cats, and rabbits, thoroughly enjoy them. Many people appreciate the competitive pricing and the wide selection of items available for various pets. Reviewers frequently highlight the excellent and fast delivery service, often mentioning the ease of the online ordering process. However, some customers also noted that their orders occasionally took longer to arrive than expected or experienced issues with delivery attempts.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the top quality and variety of items... See more

Quality

People report positive experiences with product quality, consistently describing items as top quality and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and prompt delivery... See more

Price

Clients share positive opinions on price, consistently highlighting that products are competitively priced... See more

Order

Customers had ambiguous experiences with order, with some reviewers praising the ease of ordering online,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company sells competitively priced goods of reliable quality. The Garlic and Veg treat for the hens was well received and there's no waste. The quality of this product is reflected in the qua... See more

Company replied

Rated 5 out of 5 stars

Delivery was excellent- very prompt and kept informed of the progress. Unfortunately neither of my 3 cats like the salmon oil and hiding it in their food makes no difference, whereas my mums cats... See more

Rated 5 out of 5 stars

Lovely products! My chickens love their seeds and I like to give the Gastro Grit to help with their calcium intake and other nutritional bonuses.

Rated 5 out of 5 stars

The company supplies great products available for your everyday pets. Featuring all the natural herbs and ingredients that we see all around us. Simplicity in ordering online and quick delivery from t... See more

Company replied



Company details

  1. Animal Feed Store

Written by the company

Natures Grub is a manufacturer & supplier of pet food, we specialise in Poultry treats & supplements, natural forage for small animals as well as diets for exotic & native animals.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

659 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(659)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Efficient delivery time

Efficient delivery time. Effectively & appropriately packaged.
Ours hens have recently experienced a heavy moult and needed something extra. Bought the Turbo boost which is quite economical and measured in scoops per hen.

17 October 2024
Natures Grub logo

Reply from Natures Grub

Thank you so much for the 5 star review!

Rated 5 out of 5 stars

My experience was 10/10

My experience with Natures Grub was 10 /10 postage was a different story. But a lady called Jayne sorted it thanks again. Hedgehogs love the food

1 October 2024
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Reply from Natures Grub

Thank you so much for taking the time to leave a review. I will be sure to pass your comments on to Jayne!

Rated 5 out of 5 stars

It’s an excellent product which I buy…

It’s an excellent product which I buy regularly. Buying in bulk this time meant that the fruit and berry treat mix was extra fresh. It was delivered quickly and efficiently, excellent service.

1 October 2024
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Reply from Natures Grub

Thank you so much for taking the time to leave a review!

Rated 5 out of 5 stars

Happy customer

Great service and helpful customer support! Very pleased with my purchase and with the help I received from the customer support team. Would definitely recommend Natures Grub

19 September 2024
Rated 5 out of 5 stars

The speed of service is excellent

The speed of service is excellent, the quality of the product is great. I have been purchasing the garlic, herb and veg mix since I got my chickens and get loads of comments regarding how they look. I have been purchasing a cider vinegar additive from a local garden centre but it substantially cheaper from natures grub when you buy in bulk. The only down side is they are now spoilt but they are effectively pets with benefits.

12 August 2024
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Reply from Natures Grub

Thank you so much for leaving such a lovely review!

Rated 1 out of 5 stars

Very dishonest seller rogue trader

Very dishonest seller
Offers free postage then states its. Shipped 48hr With dpd no tracking to prove several days. Later. Wants £7 to ship but still sells with free postage. So 48 hrs Has. Past and still no refund no message etc these. Are. Con artists 🤠 🤡 like you say ur more. Than. Happy. But yet to receive as. For. Out of. Area. For. Free. Shipping again. ICall b.s because You We're Happy to ship last Time.

21 August 2024
Unprompted review
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Reply from Natures Grub

Hi, thank you for getting in touch. I can see our team have contacted you multiple times regarding your order. As you live outside of the free shipping perimeters laid out by our courier, there is an additional shipping cost, as explained in previous messages from us. If you could please kindly get back to our customer service team, we will be more than happy to arrange refund. Thank you so much.

Rated 5 out of 5 stars

Great service

Great service, great products at reasonable prices

31 July 2024
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Reply from Natures Grub

Thank you so much for the 5 star review!

Rated 3 out of 5 stars

The goods I ordered were out of stock

The goods I ordered were out of stock. No complaints couldn’t be helped and I was notified quickly and my money has been refunded. Thank you.

5 August 2024
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Reply from Natures Grub

Thank you so much for the review and I'm so sorry your products were out of stock but I'm glad to hear you were refunded quickly.

Rated 5 out of 5 stars

Wildlife food

Great wildlife food to sustain the wildlife in my garden

25 July 2024
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Reply from Natures Grub

Thanks for the 5 star review!

Rated 5 out of 5 stars

Great service

Great products, excellent price, quick delivery

15 July 2024
Natures Grub logo

Reply from Natures Grub

Thanks for the 5 star review!

Rated 5 out of 5 stars

Just bought my second tub they…

Just bought my second tub they absolutely love it! I now have hedgehog traffic through my garden at night.

1 July 2024
Natures Grub logo

Reply from Natures Grub

Thank you so much for the review and that is so lovely to hear you now have hedgehog visitors!

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