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Rated 3 out of 5 stars

Service use to be awesome. Any issues were rectified very quickly. Now there is no chat and I have to email. I don’t get immediate responses and I am waiting which feels like forever for issues to... See more

Rated 1 out of 5 stars

They have unethical business practices when it comes to their "subscription" model. I must have checked a "member" box during checkout, not knowing they were going to charge me annually. Then being op... See more

Rated 5 out of 5 stars

Tracking was so quick as well as accurate updates on my order. I ordered 5 things: Sour Cream Chive Pretzels, Cheddar Jalapeno Almonds, Buffalo Blue Cheese Snack Mix, Shortbread Cookies, and Snickerd... See more

Company replied

Rated 2 out of 5 stars

Was always out of stock on items that were in my monthly subscription service. Made it difficult to unsubscribe when I eventually wanted to. Had rude costumer service when I tried to cancel comple... See more

Company details

  1. Food Products Supplier

Information provided by various external sources

We believe in a world where snacks can do more than just get you through your afternoon sugar slump. Our goal is to promote wellness and reduce stress by providing delicious, healthier snacks delivered in the most convenient way possible to your home or your office.


Contact info

3.0

Average

TrustScore 3 out of 5

262 reviews

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Rated 5 out of 5 stars

A pleasant and enjoyable customer service

I enjoy this company and I have to say that their customer service is top notch. If there are issues with my order they would immediately find ways to remedy my needs.

28 September 2020
Unprompted review
NatureBox logo

Reply from NatureBox

Hi Will - thanks for taking the time to leave us a review. We're so glad you loved the service as we're always happy to be of help! Keep sharing the snack love.

Cheers,
The NatureBox Team

Rated 5 out of 5 stars

Got and a gift and now I send as a gift!

I received a NatureBox as a gift and I was thrilled to see so many varieties and such an assortment of salty and savory snack items. Everything tasted so yummy! I wanted to share my experience so I began sending NatureBox as gifts to family and friends.

14 September 2020
Unprompted review
NatureBox logo

Reply from NatureBox

Hi Meg - thanks for your review. We're so glad to hear you loved the snacks! Keep sharing the snack love!

Cheers,
The NatureBox Team

Rated 5 out of 5 stars

Need more vegan snacks!!

The snacks are great, the price is do-able, I just wish there were more vegan snacks

9 September 2020
Unprompted review
NatureBox logo

Reply from NatureBox

Hi Syd - thanks for your review. We're happy you loved the snacks! We'd love nothing more than to have you smile while snacking so we'll share your feedback to the team in hopes of serving you better in the future. Stay tuned for more new snacks coming your way soon!

Snack on,
The NatureBox Team

Rated 5 out of 5 stars

I have never been disappointed by the…

I have never been disappointed by the snacks and goodies from NatureBox. My last three orders have been for their Buffalo Blue Cheese Snack Mix, Spicy Alehouse Mix and Passion-Berry Chews with Hemp Extract. I love that all of the snacks are not only delicious but they are also environmentally sound, healthy and reliably sourced.

8 September 2020
Unprompted review
NatureBox logo

Reply from NatureBox

Hi Smith - thanks for taking the time to leave us a review. We're so happy to hear you enjoyed the snacks! Keep sharing the snack love and stay tuned for more delicious treats coming your way soon.

Cheers,
The NatureBox Team

Rated 5 out of 5 stars

Naturebox is so delicious and kind

Naturebox is so delicious and kind. Sometimes I get emails from a company and it feels it is just auto generated. Not Naturebox. They really care about their products and their customers.

1 September 2020
Unprompted review
NatureBox logo

Reply from NatureBox

Hi Michael - thanks for your review. We only want smiles while snacking so we're so glad you loved the snacks and the service! Keep sharing the snack love.

Cheers,
The NatureBox Team

Rated 5 out of 5 stars

great snacks and customer service

great snacks and customer service
I keep coming back to try new things

1 September 2020
Unprompted review
NatureBox logo

Reply from NatureBox

Hi Philip - we're so happy to hear you've been loving our snacks along with our service! Stay tuned for more delicious snacks coming your way soon.

Snack on,
The NatureBox Team

Rated 5 out of 5 stars

Fast shipping, great items

I really appreciated how quickly I got the package. I ordered and it was in my kitchen two days later - so quick! I immediately tried the Peanut Butter Maca Cookies and the Cheddar Cheese Bites. Both were delicious - I really love the pb maca cookies. I also got the Matcha tea and I bet it's great for a matcha lover but I realized I just don't like the flavor. I also got the chocolate chip granola bars and they're perfect snacks for on the go. I've recommended it to friends outside my organization already. It's a great treat!

31 August 2020
Unprompted review
NatureBox logo

Reply from NatureBox

Hi Brooklyn - thanks for your review. We're so happy to hear you enjoyed our snacks as well as the service. We appreciate you sharing the snack love. Keep restocking!

Cheers,
The NatureBox Team

Rated 5 out of 5 stars

Nutritional and Tasty

I particularly love your individual portions of the Apple/blueberry/sunflower seed oatmeal. It’s a quick and easy nutritious breakfast. I enhance it with a small amount of margarine mixed in and some vanilla Ensure on top. I highly recommend it. And having automatic order once a month means I always have them at the ready.

31 August 2020
Unprompted review
NatureBox logo

Reply from NatureBox

Hi Bernice - thanks for taking the time to leave us a review. We're so happy you loved our oatmeal! Definitely a great breakfast fix. Stay tuned for more delicious snacks coming your way soon!

Snack on,
The NatureBox Team

Rated 5 out of 5 stars

Super healthy

I can’t stop eating these vanilla almond clusters..I had to order four more bags!

31 August 2020
Unprompted review
NatureBox logo

Reply from NatureBox

Hi Alessandra - we're so happy you enjoyed our Vanilla Almond Clusters! We know how irresistible these snacks are so keep restocking!

Cheers,
The NatureBox Team

Rated 5 out of 5 stars

Great taste fast shipping

Snack shipped super fast and everything had an awesome taste. Will continue to use this company to purchase my desk snacks!

30 August 2020
Unprompted review
NatureBox logo

Reply from NatureBox

Hi Autumn - thanks for your review. We're happy you loved the snacks as well the service. Keep restocking!

Snack on,
The NatureBox Team

Rated 5 out of 5 stars

Their snacks are amazing!

Their snacks are amazing!
Every time I order from them, I’m always happy with my choices. They’re all delicious!

25 August 2020
Unprompted review
NatureBox logo

Reply from NatureBox

Hi Annalicia - glad to hear you're happily snacking with us! Stay tuned for more delicious snacks coming your way soon.

Snack on,
The NatureBox Team

Rated 5 out of 5 stars

Happy Customer

great product and customer service
The delivery was good too
Everything I purchased has been very tasty andfresh

18 August 2020
Unprompted review
NatureBox logo

Reply from NatureBox

Hi Deborah - thanks for your review. We're glad to hear you loved the service as well as the snacks! Stay tuned for more delicious choices coming your way soon.

Snack on,
The NatureBox Team

Rated 5 out of 5 stars

Easy, Easy, Easy!

I love the snacks, the website is so easy to use, and the delivery was timely and seamless.

17 August 2020
Unprompted review
NatureBox logo

Reply from NatureBox

Hi there - we're happy to hear you enjoyed the snacks as well the service! Keep restocking!

Cheers,
The NatureBox Team

Rated 5 out of 5 stars

It's super easy to order

It's super easy to order. The snacks are always great. I love it! They also get here SUPER QUICK!

11 August 2020
Unprompted review
NatureBox logo

Reply from NatureBox

Hi Jamie - thanks for your review. We're so happy you loved the service as well as the snacks! Keep restocking!

Cheers,
The NatureBox Team

Rated 5 out of 5 stars

Delicious

I finally tried NatureBox after hearing about it on basically every podcast for years. It definitely lives up to the hype, especially the aged cheddar lentil loops. I'm going to need a truckload of those.

10 August 2020
Unprompted review
NatureBox logo

Reply from NatureBox

Hi there - thank you for taking the time to leave us a review. We're so happy you enjoyed the snacks. We couldn't agree more with the truckload of Aged Cheddar Lentil Loops! Keep restocking!

Snack on,
The NatureBox Team

Rated 5 out of 5 stars

Amazing Assortment, Helpful Labeling

NatureBox has an amazing assortment of snacks, and they are delivered quickly! I adore the plantain chips. As someone with a lot of food sensitivities and allergies, it's really helpful to sort by different categories like sugar content, gluten, and more. The labeling is exacting and provides the information easily both on the website and the packages that arrive.

3 August 2020
Unprompted review
NatureBox logo

Reply from NatureBox

Hi Molly - thanks for your review. We're so happy to hear you loved the snacks as well the service! Couldn't agree more with the Plantain Chips - definitely a must have. Hope you keep restocking and stay tuned for more delicious snacks soon!

Snack on,
The NatureBox Team

Rated 5 out of 5 stars

I love Naturebox because I love food!

I love Naturebox because I love food and I love snacks. So what could be better than healthier snacks delivered right to me?!? I have been intertwined with Naturebox throughout the years (I used to receive a mystery box every month), and have enjoyed almost every snack I have received. Definitely recommend this company.

27 July 2020
Unprompted review
NatureBox logo

Reply from NatureBox

HI Kaitlyn - thanks for taking the time to leave us a review. We're so happy to hear you've been enjoying the snacks all throughout these years. More delicious snacks will be launched soon so stay tuned and keep sharing the snack love!

Cheers,
The NatureBox Team

Rated 1 out of 5 stars

deceptive and unethical

Beware: deceptive sales practice and unethical company.

I bought a gift certificate for a niece over 2 years ago. Apparently, that process signed me up for monthly subscription (after a 14 day stealth free introduction).

I assumed it was something my wife had ordered and was sending it to her office. An odd silver lining to Covid... it made me ask her about it because she's working from home, not her office.

You'd hope a company would notice and be embarrassed if a "customer" spent 29 months paying for a service they didn't use. To make the scam worse, you're not actually buying a product with your monthly fee... you're buying "credits" which expire after 30 days.

When I contacted customer support they were unwilling to make the situation right in even the most trivial way possible. They thought it was appropriate that they profit from a customer who doesn't even know they are paying for their product.

It makes me assume their product is not very good if they have to take advantage of people like this.

Also discovered while trying to resolve this: There's no way through their website to REMOVE a credit card from their list of payment methods.

Also... when I logged in to their website I was able to see the list of all 29 charges with dates, etc. Then, WHILE speaking with a customer service person via chat, after they had said they "couldn't" do anything to help me, the option to view that history was suddenly disabled. The option was removed and I could no longer bring up that history to take a screen shot of it (and to see the details to understand how they kept charging what should have been an expired credit card).

20 July 2020
Unprompted review
NatureBox logo

Reply from NatureBox

Hi Dave - we truly apologize for the experience. We care deeply about the customer experience and appreciate any feedback you can provide us on how we can improve. We will pass this along to our team in hopes of serving you better in the future. If there is anything else that we can do, please let us know.

Best,
The NatureBox Team

Rated 5 out of 5 stars

Snacks are tasty and healthier than…

Snacks are tasty and healthier than most others on the market. Ordering is easy and fast delivery.

14 July 2020
Unprompted review
NatureBox logo

Reply from NatureBox

Hi Michael - thanks for your review. We're glad to hear you enjoyed the snacks as well as the service! Stay tuned for more delicious treats coming your way soon.

Cheers,
The NatureBox Team

Rated 5 out of 5 stars

I loved NatureBox's dried mangos..

I loved NatureBox's dried mangos... no sugar added. And their Carmel and White Cheddar Popcorn is a great mix. Plus, I appreciated their shipping time.

2 July 2020
Unprompted review
NatureBox logo

Reply from NatureBox

Hi Kristi - thanks for taking the time to leave us a review. We're happy to hear you enjoyed the snacks and the service! Keep restocking and stay tuned for more delicious treats coming your way soon.

Snack on,
The NatureBox Team

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