National Storage Reviews 

I would recommend National Storage to anyone in the future!!Exellent service!!

My husband and I came into the Rowville centre to drop off some items into our storage unit. Sheridan helped us with the lift and even assisted us with our belongings even though she was busy cleaning. She was so helpful and had such great service. The centre was very clean and the team had a great attitude. Keep it up.

Joanne at the Perth Airport storage facility has been wonderful to liaise with. Super helpful and nothing is a problem.

If I were you rent with someone else. The price started off okay but then I recieved an email about 3 or 4 months later saying that my rent was being increased. After only 4 months. I am trying to purchase a home but the market is very moment. The increase is $58!!! It may not sound too much to a multi million dollar company but to me that is quite a lot. When quizzed about this they simply said that it was too do with high occupancy in my unit size. Why does other people's units have anything to do with mine? I was forced into taking insurance on my goods although I have my own and they asked me for proof of this which I didn't want to give them a copy of as its my personal information. They never mention anything about increases when signing you up because if they did they would lose you there and then. Trust me, head to Storage King. Their rates are cheaper and they promised me a 12 month fixed price with no additional insurance cost that isn't wanted.

Where to start. They move you in with an pretty high rate for a metal space and offer you a 25% off your first month deal. After three months they then email to say that they value your business and are increasing your rental by around 20% which can amount to a high rate jump of around $60!!! They say that they can do this due to being so high in capacity and that if you vacate they will just have another customer come in that will pay the new higher price. It also MUST come with insurance although other companies such as Storage King don't push this on you if not wanted. They say that it is due to improvements in the centre that this needs to happen but nothing is ever repaired it just seems to be patched up. They also will increase again around 6-9 months later again due to capacity and this doesn't ever stop even if you are a long time customer. They tell you that there is security and alarms but there is only on selected units and you could open up most centre units without any security problems. If you want to just rent a storage unit and that is it just head to Storage King or Fort Knox or one of the others who don't charge you excess fees or hidden fees as there is no difference between any of the storage companies that would make one storage space better than another. Oh and they charge you $22 administration just to sign up and say that it covers cleaning and other things which it really doesn't.

I stored a motorhome at National Storage, Taita Wellington New Zealand. The experience would have to be the worst business experience I have had in at least 20 years. The woman in the office was repeatedly rude and aggressive. Today, she decided to be combative, disrespectful, bullying and threatening me. When I asserted myself overe her unacceptqable behaviour, she threatened to call police on me. National Storage, sack this staff member. She is very bad for business. I think thawt she is the franchise owner. DO NOT USE or do so at your own peril.

After renting a storage unit and paying month by month. I paid my monthly fees as I always did and within 24hr of paying I get an email advising me the storage fees are going to be increased by $80+ per month.
I email the local office advising them I will be exiting the unit with a set date.
I exit the unit leaving it clean as per the contract. I then email the local office requesting my refund for un used rent to be told they only refund full months rent and to contact the head office, I then get an email from head office with a link to complete for my refund. 14 days later no response apart from an email saying the claim is still in process. 25days later I call and speak to a male who advised me he will pass on my concerns and some one will contact me.
3 days after that I still haven't head from them. Case in now with OFT

I will never use there service again.
The only positive side of it is the people at the storage units had been fantastic unfortunately it is not up to them to complete the refund.

I have had the best experience at National Storage at Perth Airport location. From day one Joeanne has gone above and beyond. My first storage shed was so easy to move in Joanne gave me a site tour showed me sizes available. Once i selected the one i want Joanne showed me the easiest way to access it. Told me about products i could purchase. Then i needed to upsize my storage shed Joanne made this happen so easy when i arrived had a few storage sheds for me to look at. My credit on the other storage shed just rolled over all was so easy. The customer service provided by Joanne is by far above and beyond what you would expect. National Storage is lucky to have such an amazing person on their team. I hope they realizes what they have. This has made my experience amazing trouble free all because of that one team member Joanne. I did ring another site and found service poor. Gave them one more go tried this site and nothing but amazing. Anyone looking fora storage shed i would contact Joanne and you won’t look back or go anywhere else.

Thanks National Storage and Joanne.

Worse company in the world. They will charge you a great rate at the start and then price inflates whenever they want which states on there contract. They charge in a racist way, so depending on gender, the colour you are and how much money you have, they lie about the sizes of there storage cages as when I got there it wasn’t the correct size nor showed me the prior to contract. Then tried to charge almost extra 100 for one that was the size they described. The best part is I’m still waiting to get a refund and looks like have to take legal action. I think they should stop getting there employees to write good reviews

thanks to Erin and team at Kelvin Grove facility. After a quick sale of my Dad's house in December, we needed to move everything out (mine, Dad's, and Mum's belongings) with a couple of days notice. Erin responded so helpfully on the call and got me set up within 24 hours, we went from 2 storage units to 4 over the following month (the house sold in 4 days) and I found both Erin and Dylan incredibly helpful in adding the extra storage on the same floor, then as I've re-moved stuff, downsized from 4 to 1 unit super helpful again.

I also appreciated that there were discounts offered on the units for the first few months and they were quite significant saving.

I highly recommend Kelvin Grove whether you have a little or a lot - for a short while or longer.

saved my bacon!!

The staff are great, the facilities are good but the pricing conduct is borderline criminal. In 18 months I have had my rent increase by 26% ! I think they believe you won't move as it is just too much hassle. This is unethical behavior and I will be moving or selling my belongings. Very disappointed.

Every member of the team at the Osborne Park store was not only fantastic to deal with but went above and beyond in their customer service.
We will never store with anyone else due to how helpful, friendly and accommodating they were. Thank you to the team at Osborne Park!

I can't speak highly enough of Blake and Liam at National Storage Lawnton. They are both so personable and genuinely helpful.

I went in this morning in a bind and within 20 minutes they had sorted me with storage for a large shipment of commercial goods; a forklift; and support unloading. They took all stress out of my day. I didn't feel they were salesy at all - they legitimately were working to get me the best solution for my needs.

While I was in there, I also observed them taking payment for an overdue bill; helping a customer store his boat; and helping another customer who had a very large trailer navigate the storage yard. Despite all of these events happening all at once, neither Liam nor Blake were phased and nothing was too much trouble for them.

These guys deserve a pay rise, seriously! Best customer service I've had in a long time. Props also to National Storage for having a clear and easy to navigate website!

Just be aware that their business model is based on getting your possessions in and then, when you're committed and can't do any thing about it, they raise the prices. Its a great business model when you think about it. We stored our possessions and went overseas thinking we'd be paying $357.00 per month. Now that we're stuck outside the country, they've raised that to $445.00 per month within 2 years. 25% in 2 years? Seriously? There is no possible justification, its predatory pricing.

Absolutely amazing service! Dylan was always extremely helpful and polite whenever I had any questions or concerns!

Would highly recommend to anyone needing a little extra storage!

National Storage - Milton, Queensland - THANK YOU!

We want to thank Alisha Bunting, the Facility Manager, for providing the best experience we have ever had from a storage facility and that is stating a lot as we have had storage units all around the world such as Germany, Dubai, New Zealand, Hong Kong, London, etc.

Everything has been perfect and Alisha exemplifies great customer service, friendliness, communication, honesty, empathy, and integrity as a great facility manager, and truly a pleasure to deal with.

Alisha has been constantly there, supportive, and always with a smile when we first needed a unit (explaining everything we needed to know), when our business grew and we needed a large unit (at the last minute), when we had deliveries (she had it covered), when we needed a helping hand (she was there to say we care), and when we needed above and beyond customer service she was there.

We will always be loyal customers to National Storage, especially to the Milton, Queensland location and that is all due to Alisha.

-Dominic & Deb

Erin and the staff at Kelvin Grove were very friendly and helpful throughout my rental period. Would definitely recommend this centre to others needing storage.

I had an uncomplicated, easy experience with National Storage Kelvin Grove. Staff (Dylan and Erin) were helpful and friendly. Happy to recommend

Excellent service at Kelvin Grove. Unfortunately, I can’t remember her name but she was very helpful and clear when getting me set up with the storage unit.

Erin was so helpful at Kelvin/Brisbane area. Thanks!