National Plastics Reviews 

2,092
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, often noting quick arrival times, sometimes even next-day, and helpful drivers who assist with unloading items. Many people are highly satisfied with the quality of the products, describing them as excellent, solid, and good value. The ordering process is frequently highlighted as easy and straightforward, supported by positive interactions with staff both in-store and online. Consumers appreciate the excellent communication, quick response times, and their overall positive experience. However, some customers also noted that products occasionally arrived damaged or discolored, requiring replacements.

What people talk about most

Delivery service

Consumers generally report positive experiences with delivery service, often highlighting fast delivery times... See more

Product

Reviewers mention positive feedback about product quality and competitive pricing, with many customers... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process easy and... See more

Quality

People report positive experiences with quality, with many reviewers praising the great quality of panels and... See more

Service

Users describe positive interactions with service, with many reviewers highlighting excellent and superb... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a great company. I ordered from the Abercarn branch but Cardiff were also very helpful). Phone answered by a super friendly and efficient person - ( whatca joy not to have a horrible automate... See more

Company replied

Rated 5 out of 5 stars

Was trying to buy shower panels. Was given the runaround from everyone online and instore until I found National Plastics. Called their head office in Tamworth and spoke to a very friendly and very h... See more

Company replied

Rated 5 out of 5 stars

Have used this company before and was very happy with the wall panels. We have since moved and we are renovating our bathroom. So I had no hesitation in using this company again. Wall panels are bea... See more

Company replied

Rated 5 out of 5 stars

Martin had 8 panels to take off the van which was parked in a busy road with limited parking and in the rain and he brought them into the house(once inside I was able to help a little ) as I could... See more

Company replied


Company details

  1. Building Materials Supplier
  2. Bathroom Supply Store
  3. Door Shop
  4. Home Improvement Store
  5. PVC Windows Supplier
  6. Roofing Supply Store

About National Plastics

Written by the company

Established in 1988, National Plastics are specialist suppliers of building plastics and much more! We have 29 branches around the UK and an online distribution network covering the whole country. We pride ourselves on offering superior quality plastic building products, at very competitive prices and with a service that is second to none.

Our expert team is able to supply a huge range of quality plastic building products including fascia boards and soffits, trims and architraves, bathroom wall panels, kitchen wall panels and external cladding, guttering, drainage systems, polycarbonate sheets and canopies, windows, composite doors, conservatories, EPDM rubber roofing, composite decking, roof lanterns and much more!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(2,092)

465 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick delivery and good quality…

Quick delivery and good quality products.

19 February 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Excellent Items well packaged no…

Excellent Items well packaged no damage delivered within the time specified

26 February 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Ordered samples

Ordered samples. Delivered in less than 48hrs.

17 February 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

no problem

no problem with any part of ordering and delivering of the products

23 February 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 2 out of 5 stars

Never heard re wrong size ignored

Never heard re wrong size ignored

17 February 2026
National Plastics logo

Reply from National Plastics

Good afternoon,

I am so sorry you are unhappy.

I have looked through our notes and can see that you have emailed about the product not being wide enough and wanting to return them.

It does state the size on the website and we had responded as below:-

17 Feb 2026 15:16:13 Complete Customer Notified
Good afternoon, Thank you for your email. Details to return your order are on our website and can be found through this link https://www.nationalplastics.co.uk/customer-service, under the section Returns, Cancellations and Replacements. Once we have received your order we will be able to issue a refund to your original payment method.

I hope that helps

Regards
Customer Services

Rated 5 out of 5 stars

Kept up to date on delivery

Kept up to date on delivery, quality goods

16 February 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Have used this company before and was…

Have used this company before and was very happy with the wall panels.
We have since moved and we are renovating our bathroom. So I had no hesitation in using this company again. Wall panels are beautiful, all delivered on time. A big shout to Martin the delivery guy, he brought in all the wall panels ect without hesitation and was very polite and mindful of our property. Thankyou National Plastics.

2 March 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

National Plastics - Pyle

My partner and I have just popped into National Plastics at Pyle to look at shower panels. Tom & Jim were absolutely amazing, they provided us with info and professional advice, showed us examples and helped us select what we needed for our shower room. They were extremely helpful and friendly, and we would highly recommend. Thanks guys.

28 February 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Very goid service and quick delivery

Would recommend this company very fast and efficient service

11 February 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Super quick and efficient delivery

My order was very easy to place. Multiple ways to pay online, great website and the prices are very competitive.
I ordered on a Monday evening and it arrived on Wednesday morning at 7am, delivered by Martin.
Martin was great, he brought my panels to my front door and offered help to bring them inside.
Very friendly service.

25 February 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 4 out of 5 stars

Great products at competitive price

Items ordered were delivered when we were told they would be & the driver left them in a safe place.

Products were of a very good standard & competitively priced

17 February 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Next day delivery

Delivery was made within 24 hours

17 February 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

I ordered two samples of shower panels…

I ordered two samples of shower panels and received an email to say the company had got my order. With in half an hour I got another email to say they had been dispatched.
I would definitely recommend this company

16 February 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Delivered as promised

Delivered as promised, Sean was very helpful

23 February 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

The samples I ordered arrived in good…

The samples I ordered arrived in good time. What more can you ask!

9 February 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Great service all round

Super quick delivery, perfectly as described and a very helpful delivery driver,great service all round can't recommend enough thank you

13 February 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Website was easy to navigate and find…

Website was easy to navigate and find items. Ordering and delivery was good. Delivered on time.

11 February 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

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