What a great company. I ordered from the Abercarn branch but Cardiff were also very helpful). Phone answered by a super friendly and efficient person - ( whatca joy not to have a horrible automate... See more
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Review summary
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Was trying to buy shower panels. Was given the runaround from everyone online and instore until I found National Plastics. Called their head office in Tamworth and spoke to a very friendly and very h... See more
Company replied
Have used this company before and was very happy with the wall panels. We have since moved and we are renovating our bathroom. So I had no hesitation in using this company again. Wall panels are bea... See more
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Martin had 8 panels to take off the van which was parked in a busy road with limited parking and in the rain and he brought them into the house(once inside I was able to help a little ) as I could... See more
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Company details
- Building Materials Supplier
- Bathroom Supply Store
- Door Shop
- Home Improvement Store
- PVC Windows Supplier
- Roofing Supply Store
About National Plastics
Written by the company
Established in 1988, National Plastics are specialist suppliers of building plastics and much more! We have 29 branches around the UK and an online distribution network covering the whole country. We pride ourselves on offering superior quality plastic building products, at very competitive prices and with a service that is second to none.
Our expert team is able to supply a huge range of quality plastic building products including fascia boards and soffits, trims and architraves, bathroom wall panels, kitchen wall panels and external cladding, guttering, drainage systems, polycarbonate sheets and canopies, windows, composite doors, conservatories, EPDM rubber roofing, composite decking, roof lanterns and much more!
Contact info
Unit 5 Vantage House, Sandy Way Business Park, B77 4DU, Tamworth, United Kingdom
- 0800 227777
- help@nationalplastics.co.uk
- nationalplastics.co.uk
4.5
Excellent
2K reviews
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Replied to 100% of negative reviews
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Delivery was quick arrivals on website…
Delivery was quick arrivals on website very easy to order by myself who is a pensioner, all good
18 May 2026
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Panels arrived damaged
Panels arrived damaged - we have managed to avoid the damaged bits but what a shame!
15 May 2026
Reply from National Plastics
Good morning,
I am so sorry you had damaged panels. I was unaware this had happened. We do offer to replace damages but you would need to send photos on an email. If I can help going forward please let me know.
Best regards
Customer Services
Lovely company to do business with
Lovely company to do business with - good communication on delivery. Well pleased!!
7 May 2026
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Size
I needed to know the dimensions of the parts I ordered and, having asked, I was given incorrect information. I asked it to be checked and was told the measurements given were correct.
If I hadn't decided this information was wrong, I might no have bought the items.
On receipt of the goods I checked the dimensions and found they were indeed different to what I was told. And I emailed to given the office the correct information.
Although I imagine these dimensions are not important to some customers, it would seem appropriate to include them with product information.
7 May 2026
Reply from National Plastics
Good afternoon,
I am sorry that you are disappointed. We do try to give the correct information when asked and I have spoken to all parties concerned.
I hope though that the product has serviced you needs well and if you need any assistance at all please come back to me.
Regards
Customer Services
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Bob on
Bob on, delivery man was great, need some more stuff in the near future so I’ll definitely be back.
13 May 2026
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Gill
Gill, Connor and the team could not have been more helpful.
Even when our order was slightly wrong, they noticed it and called to check it. They were right to do so. We made a last minute change and it was all delivered correctly on the same day.
Cannot recommend this company enough. Thank you to everyone there. Paula, Neil and Tony
13 May 2026
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
The delivery driver was very polite and…
The delivery driver was very polite and helpful but we did not know he was coming until the day of delivery, good job we were home, we haven't unpacked them yet because not ready to put up
13 May 2026
Reply from National Plastics
Thank you for your review.
I am sorry you were not informed. We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
I got what I ordered when they said I…
I got what I ordered when they said I would get it. Simple & easy.
12 May 2026
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Great customer service
Great customer service, product and delivery. Delivery driver kindly brought the panels into the house for us as my husband has had knee surgery.
15 May 2026
Unprompted review
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
I wasn't in at the time of delivery
I wasn't in at the time of delivery, got a phone call about delivering items. Martin was very helpful and pleasant to talk to.
Well done👍
14 May 2026
Unprompted review
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Went to national plastics at Ilkeston
Went to national plastics at Ilkeston. Nathan went above and beyond to help us out even getting the panels out of the boxes so I could see what it looked like as you can’t properly see from the small bits on the wall , I can’t recvommmed him enough absolutely amazing! Thank you!
⭐️⭐️⭐️⭐️⭐️
29 April 2026
Unprompted review
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Great quality panels at a good price
Great quality panels at a good price. Took a while for delivery, but was worth the wait.
20 January 2026
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Great service
Great service, quick delivery and absolutely brilliant customer services. Really pleased with this experience. Product came quickly with no complaints.Thank you Jill for your kind help.
23 April 2026
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Missing print and damaged edges during the cutting process - not delivery,
Unfortunately all panels arrived with damaged edges during the cutting process - not delivery, as well with missing print/pattern.
29 April 2026
Reply from National Plastics
Good afternoon,
I am really sorry you have received these damaged. I have emailed you today to ask if you would like us to send out new panels. I am happy to work with you to solve your issue as quickly as possible.
I look forward to hearing from you
Regards
Customer Services
Beyond poor experience
Beyond poor experience. Had no updates from this company that my order had been dispatched or that it was out for delivery. Subsequently the panels arrived at my house when no one was home, so were just left outside. Upon inspection 3 out of 5 of the Zest Panels I had ordered were damaged. They had completely busted corners, with the damage running atleast 6 inches up each corner. But that’s not surprising giving the lack of packaging on each one. I got straight on to National Plastics to complain about the faulty panels, and sent them relevant pictures. They asked if I wanted a 10% refund or the faulty panels replaced. I felt the amount of damage warranted more than a 10% discount so I asked for my panels to be replaced. It’s been nearly two weeks since I logged my complaint and I haven’t heard a thing from the company. I’ve emailed multiple times, trying to chase them and I’ve just been ignored. I’m beginning to get very frustrated as I have tradesmen coming next week to fit my ensuite, and the panels haven’t been replaced.
Personally I would avoid this company, unless you can pick up your order from their store. The delivery updates were non existent, the packaging was not sufficient in protecting my order and the customer service is a joke.
21 April 2026
Reply from National Plastics
Good afternoon,
I am sorry you are unhappy.
We did send you the email a second time as you said you had heard nothing and you needed a particular batch number. I have left a message on your answerphone today as we have found the correct batch and the items have been reordered. I know you left a message on Saturday asking for someone to call you back or you would go to social media but the offices are closed over the weekend so this was only picked up today. The order will be with you in a day or two. If you have any problems please call me on 01827 227777.
Best regards
Customer Services
Got what I ordered on time at good price
29 April 2026
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
Reply from National Plastics
Thank you for your review.
We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.
Kind Regards
Customer Service
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