National Nutrition Reviews 

147
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the extensive selection of quality health products, noting that prices are extremely affordable and competitive. Many consumers also appreciate the helpful nutritional information provided alongside clear product explanations that guide their purchasing decisions. Shoppers frequently mention that the digital platform is very easy to navigate and that package delivery is consistently fast. However, some people mentioned experiencing various distinct difficulties regarding online ordering processes and overall website navigation. Specifically, consumers noted that the search function can feel frustratingly slow and that online storefronts are sometimes rather poorly structured.

What people talk about most

Product

People report positive experiences with product, highlighting a consistently large selection of quality... See more

Price

Reviewers highlight positive aspects of price, noting that costs are extremely affordable and competitive... See more

Order

Reviewers mention positive feedback about order experiences, highlighting how happy they are with repeat... See more

Delivery service

Users describe positive interactions with delivery service, consistently reporting that shipping is lightning... See more

Website

Customers consistently note positive experiences with website, praising its good layout and overall ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great prices on top quality supplements. I started shopping here after I visited the Barrie location a couple of years ago which is a large clean warehouse type facility where you can shop in person.... See more

Rated 5 out of 5 stars

National Nutrition is best for natural supplements, i found them through their catalogue delivered in canada post community mailbox and been using them for over a year now. Great natural products at b... See more

Rated 5 out of 5 stars

I've been ordering supplements and other products from this company for over a decade and they are excellent. Customer service is top tier and they are always happy to help by phone if you have any... See more

Rated 5 out of 5 stars

I have been using National Nutrition for years for all my supplements and natural products. They have an extensive choice and their prices are usually the lowest you will find. Ordering is easy and sh... See more


Company details

  1. Vitamin and Supplements Store

Information provided by various external sources

National Nutrition is an online and retail natural health supplement store providing customers with the best selection on natural health products. We have extremely courteous and knowledgeable staff, a vast selection of products and brands to choose from, excellent customer service, quick deliveries and an award winning retail store.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

147 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.6

All reviews

(147)

58 reviews in the last 12 months

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Rated 1 out of 5 stars

National Nutrition Blames Customers

I came to Trustpilot to see if there were any other customers who had the same experience as mine with National Nutrition and found there are a few people who said they had items missing in orders received and were then prevented from shopping on the site again. I have shopped with NN for quite a few years, with no issues. However, the last order had a missing item worth around $8 and although I was issued a refund, they have blocked me from the site. They did not advise me of this until I tried to return something from the last order and was told that management would contact me as they could not email the return label. The same day, I tried to purchase just under $100 worth of items and the message came up that I needed to contact Customer Service. I called several times and no one picked up the phone. So, I used Chat and was told that someone would call me back in 5 to 7 minutes. When no one called me half an hour later, I went back to Chat and was told "your account is not active, mgmt. will be contacting you" and then the agent ended the chat. I even emailed the owner and no response. To NN: Stop blaming customers for your mistakes. As well, you have no right to deny a return when your website clearly states that you allow returns within 60 days. You need to honour your return policy, even if you want to prevent a customer from shopping on your site in the future.

8 July 2025
Unprompted review
Rated 5 out of 5 stars

Love shopping here.

This is such a user-friendly website. I can find anything I need to look up just by putting the item or category into the search bar. There is rarely an issue with products being out-of-stock. The helpful and courteous staff will let you know if an item is on back-order; if that is the case a notice will be posted to let you know when an item is back in stock. Excellent service.

21 June 2025
Unprompted review
Rated 5 out of 5 stars

Payless for same product

Lots of product information, lots of choice. Most often less expensive than in organic stores or pharmacies. I've been ordering from National Nutrition for years. Always great service. I've only had to speak to customer service once and it was very good and accommodating.

22 June 2025
Unprompted review
Rated 5 out of 5 stars

Great Company

This is an excellent, dependable company. I have been ordering from them for many years - prices are fair, and delivery is quick. The choice of healthcare supplements can't be beat, and it's Canadian!!!!!

28 May 2025
Unprompted review
Rated 1 out of 5 stars

I hate those pop-ups that have to be…

I hate those pop-ups that have to be clicked off to continue placing my order. Very annoying. Expecially that one that offers me a discount that I can't use since I have been a customer for over 10 years

23 May 2025
Unprompted review
Rated 1 out of 5 stars

Missing items on my order, told me to go shop elsewhere

I used to purchase from this website all the time. Never had an issue until recently that they started missing items on my orders. Boxes started coming half opened half taped. First order they missed a couple items but I disregarded it because these items didnt cost a lot and mistakes can happen. Then I received another order but this time is was a lot of items they missed and it was worth around $200+ so I reached out and asked for a refund or replacement. They did refund the items they missed but they also closed my account and told me to shop elsewhere. Mind you I had been placing multiple orders for a long time with them and never asked for any refunds. I dont recommend doing business with a company that closes your account for asking for a refund on an issue that is their fault especially after placing many orders with them and supporting them.

14 May 2025
Unprompted review
Rated 5 out of 5 stars

First time ordering from this company…

First time ordering from this company and was weary as the price and free shipping was far below any other store. Service was amazing, they called to confirm my order and it was shipped out very fast. Will absolutely use them again in the future!

12 May 2025
Unprompted review
Rated 5 out of 5 stars

This has been my goto store when…

This has been my goto store when looking for near-impossible to find items locally. The ease of navigation of their website is why I send everyone to this website and the fast and accurate delivery is why I return everytime I need something, either for me or my clients. Their prices are way better than any store I would shop at locally.

4 May 2025
Unprompted review
Rated 5 out of 5 stars

A happy customer for years!

I have been shopping at National Nutrition for years and have found it to be a reliable and informative site. The chat room or phoning to ask a question is very helpful, whenever I have needed them.
The site is very well organized and easy to use.
I use the AOR products and the True Hope products and the prices are competitive. I like the Canadian product availability, too.

15 April 2025
Unprompted review

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