National Floors Direct Reviews 

4,168
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 319 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and knowledgeable staff members, noting that the installation teams work exceptionally quickly, are very courteous, and always leave homes clean. Consumers are extremely pleased with their gorgeous new flooring, emphasizing the top-notch quality, wonderful appearance, and smooth finishing touches that exceed expectations. Some reviewers were not happy with communication issues between the office and the installation crews, which sometimes resulted in frustrating scheduling mix-ups and unexpected delays. Others also noted unexpected extra costs and difficulties regarding specific installation details that did not match what the sales representatives initially promised.

What people talk about most

Service

Users describe positive interactions with service, highlighting that sales representatives are knowledgeable... See more

Staff

Clients share positive opinions on staff, noting that the sales representatives and installation teams are... See more

Product

Customers consistently note positive experiences with product, sharing that the flooring and carpeting left... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the high-grade... See more

Price

Consumers find price to be ambiguous, with opinions sharply divided regarding the overall value offered.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

2 guys did a great job we had tile removed in our kitchen replaced with laminate and 2 rooms carpeted. Workers did a great job cleaning up Took all old flooring wi them We are extremely satisfi... See more

Rated 5 out of 5 stars

Very pleased with my new flooring from National Floors Direct. The sales process was very smooth. I was kept well informed of the installation process. On the day of the installation the technician... See more

Rated 5 out of 5 stars

I want to thank national floors direct for sending Mike Dispenza what a amazing person...because of him i am so happy, he made it possible for me to have beautiful floors..I am so so happy. Tha... See more

Rated 5 out of 5 stars

I am very happy with my experience using National Floors Direct for my flooring project. From my free home estimate with sales rep Ryan through the actual installation, everything was great! Ryan was... See more


Company details

  1. Carpet Installer
  2. also in
  3. Carpet Store
  4. Flooring Contractor
  5. Flooring Store

Information provided by various external sources

Choosing floor covering should be an easy, enjoyable, and affordable experience for all of those who desire to bring comfort to their personal space. At National Floors Direct it is our goal to provide you with such an experience while exceeding all of...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 59% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(4,168)

277 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Installation of our new kitchen floor…

Installation of our new kitchen floor was accomplished on the date we requested. It was well done in a timely manner. The installers were very hard-working, efficient, neat and precise. We are happy with the result of a beautiful floor. Thank you to National Floors Direct for providing us with a gift card for taking the time to post this honest review. 

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Friendly

Friendly, transparent , informative, affordable, excellent quality, efficient. National Floors Direct Is my Flooring go to!

4 June 2026
Rated 5 out of 5 stars

National Floors Direct - Save $$$!

We contacted National Floors Direct after getting a quote from another major outlet for installation of carpets in two rooms.
Their representative scheduled a visit for the site survey. They showed up at the exact time scheduled and spent an hour explaining their product and the superior warranty. They measured the rooms and, true to their word, and presented us with a quote that was 15% lower than our original estimate. The installer arrived on time…installed our carpets…invited me to inspect the work and cleaned up the area before leaving.
I received a gift card for my time in posting this honest review.

4 June 2026
Rated 5 out of 5 stars

Professional and Prompt

George promptly arrived for the appointment and had samples ready to view. He described and explained each type of product and answered every question I had. Very professional service and worked with my budget. The installation was scheduled and the installation team was excellent - very pleasant from start to finish.

4 June 2026
Rated 5 out of 5 stars

I am very happy with my experience…

I am very happy with my experience using National Floors Direct for my flooring project. From my free home estimate with sales rep Ryan through the actual installation, everything was great! Ryan was knowledgeable, patient and friendly. Provided several floor samples for my choosing and took the time to listen to my wants and needs. The installation team was on time and worked all day to make sure my floors were finished in that time. They came out more beautiful than I originally even thought!

30 May 2026
Rated 5 out of 5 stars

Great

From the measurements to the installation very happy with the professionalism that I received throughout the whole entire plan. Now my next experience with your company will be having three bedrooms carpeted and linoleum put in the kitchen and installed.

29 May 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look