National Bankcard Inc. Reviews 

10,017
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,080 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, patient, and knowledgeable throughout the entire account setup process. People deeply appreciate the fast turnaround times, clear communication, and polite representatives that make switching services completely stress-free. Consumers consistently highlight how easy it is to navigate websites and complete forms. Some reviewers were not happy with customer service, noting poor communication, rude behavior, and inconsistent information provided by representatives. A few consumers also mentioned unexpected account closures, issues with fund access, and frustrating onboarding delays that severely interrupted their ongoing business operations and caused significant challenges.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, patience, and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing interactions as fast, easy, and... See more

Service

Reviewers mention positive feedback about service, highlighting wonderful experiences and staff helpfulness.... See more

User experience

People report wonderful satisfaction with the user experience, highlighting the exceptional and easy setup... See more

Response time

Users describe positive interactions with response_time, highlighting quick turnaround times and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Marie explained everything or made sure I understood with my brief back questions. She was able to adjust our account to reflect what our intent of use was. She answered all my questions and I feel... See more

Rated 5 out of 5 stars

Recently set up remote credit card processing. Not only was everything completed and working in less than three hours, the support I received from National Bankcard was phenomenal. I don't usually wax... See more

Rated 5 out of 5 stars

I’ll tell you what at first I was mad and didn’t get the best experience but Angela came in and got things going !!! She got me fixed right up thank you very much Angela !!! Your customer service skil... See more

Rated 5 out of 5 stars

I am a new customer and Jodie Kitain and Kelly Costantino made it simple for me to switch from Square to National Bankcard. Kelly set up my account with me over the phone and walked me thru the proc... See more


Company details

  1. Business Services

Information provided by various external sources

National Bankcard is a leading provider in credit and debit card-based payment processing solutions to customers across the country. We pride ourselves on having the lowest processing rates backed by our award-winning customer service. No matter what type of business, our focus is to be your processor-of-choice.

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

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4.8

All reviews

(10,017)

1,039 reviews in the last 12 months

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Rated 5 out of 5 stars

Recently set up remote credit card…

Recently set up remote credit card processing. Not only was everything completed and working in less than three hours, the support I received from National Bankcard was phenomenal. I don't usually wax pontific on reviews but this experience was simply perfect. If you're considering similar services, do yoursself a favor and check in with National Bankcard.

3 June 2026
Rated 4 out of 5 stars

Ask these questions to best understand the great deal you will get

I was initially attracted to National Bankcard due to their advertised low rates, and I have found their rates to be consistently lower than those at any other card processor. As you speak with your representative to set up your account, I would encourage you to ask about the differences between qualified, mid-qualified, and non-qualified rates and ensure you understand them. It took me several phone calls to their very respectful and knowledgeable customer service representatives in order to fully understand that the pricing structure is more nuanced than I initially thought. I especially appreciate the work of Vanessa and Angela in helping to meet my business' needs! Thank you, both!!

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Fast sign up

The sign up process was fast and easy, very impressed, no waiting or hassle. Signed me up in minutes, freakn awesome, just waiting for the box, I should get it in a few days, then I'm good to accept credit card payments using my android phone. THANKS

5 June 2026
Rated 2 out of 5 stars

Everything is a complete lie with this company.

Everything is a complete lie with this company. Your told one fee and get charged for a whole lot more. I was just charged 7% on my last deposit. I won't be using this anymore. STAY AWAY FROM NATIONAL BANK CARD SERVICES.
After a call from the company Vanessa did assist with several issues I had. I just think it's best for me to find another route.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Well my expe

Well my experience was exellent in my opinion the level of service provided is exceptionally high and highly satisfactory personally and throughout all my years of experience this has been the very best service I have ever received: direct, efficient, and effective, I am extremely satisfied. Congratulations!

27 May 2026
Rated 5 out of 5 stars

So far so good

So far so good. Sales manager Dominick Nardone was helpful in explaining the application process and answering our questions. Account manager Jodie Kitain promptly contact us to assist in account setup. Waiting for credit terminal at this point.

1 June 2026

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