UK National Lottery Reviews 

Absolutely awful since Allwyn took over. More often than not it doesn't work and advised to use website which also doesn't work

I put some money into TNL app account but I am always locked out and cannot find how to unlock it. So I am frustrated as I cannot spend my hard earned money on buying tickets this month because this app isn't working for over a few weeks now

What is it with you idiots How can you say update the app to fix Bug issues Which you’ve created now I can’t log on To Get my lottery.i take it you must have ex government workers working for you

Just sack the designers who came up with this platform. Easier to navigate IKEA on a Bank Holiday. Can't wait to win the jackpot so I don't have to use this site ever again.

I had my online lottery account for over 20 years and I have been buy my lottery for the month for many years now and all of a sudden since this new company takes over. Thy block me from depositing the money I need to cover all my games for the month. I called them and they told me they sent me a email which I didn’t receive and saying that the computer automatically charged my deposit limits. They said someone was going to call me back, but no calls so far. Tonight I went to buy my Thunder ball and I can’t deposit no money and I can’t use the £12 I have in the account. Alywn is a very bad company and very poor customer service. Comeback Camelot all is forgiven.

The new National Lottery app is a load of 💩 it’s down yet again 24/03/2026, why replace the old one it was brilliant 🤷🏻‍♂️ if it ain’t broke don’t fix it 🤦🏻‍♂️ Idgiots ……..😡

Saves me money as some days I can't buy tickets, "error please try later" continues for over 6 hours. Then the web site will not allow you to use your Favourite numbers.
Trying to check previous tickets is a pain, it's not in date order and you have to filter Pending, which doesn't always work. Lots of other issues too but new company chooses to ignore feedback.

Hopeless, constantly get the message ‘Something went wrong’ certainly the case with whoever wrote this app! They must be losing millions, as frustrated players just give up. I cannot deposit funds, links that were so intuitive before have been removed. Sort it out!

New app rubbish wouldn’t let me buy a ticket or play instant games. No problems with previous app if it ain’t broke don’t fix it! Whoops too late 🤨

Absolute pile of horse shite this new app is like it's 20years old,but saving me money 🤑

National lottery app has problems AGAIN.
What is wrong with this Alwyn company that they make changes everyone HATES and can't function without problems.
The changes they chose are unnecessary, the app is ugly and there are always problems. If Alwyn wasn't competent enough to run something like this they should never have bid.
And fire the minister et al that approved this crap company should also be fired.
Guess I'm missing another draw. Well done.... pointless.

Its shocking. Wont let me withdraw winnings. Doesn’t show the lotto game just purchased. Its like a con. Once Ive received my winnings I will not use again. Disgraceful.

The new National Lottery application is absolutely terrible. It is so complicated to use now that I do not trust the reliability of it to record accurate information anymore. I often cannot access my games to check whether my tickets have ended which you now have to do as the notifications advising of this fact have now stopped! Why?
I often get strange messages about payments that make absolutely no sense! Why?
The app is extremely sluggish and sometimes freezes! Why?
If it doesn't improve soon I will stop using it and buying tickets at all

Poor customer service no response to emails unless it’s a generic response

Every time it decides for additional verification it refuses to accept my date of birth and won't let me log in. If I request an email to reset password I never receive one. Previously after a few days it lets me play again. Fingers crossed.
Piece of crap.

Whoever signed off this redesign should be sacked !
It is terrible and impossible to navigate

The website is absolutely awful. What a mess. Its so difficult to use now. And I've been using their website since it started. Whoever is responsible for this needs sacking

Absolutely rubbish new website..they don't notify you now when your ticket has finished. Its totally impossible to navigate the site. I was ages trying to renew my ticket. Absolutely appalling.
What moron designed this app. They need their P45. Going to lose a lot of customers.

The changes they have made to app make me no longer want to use it anymore.