First of all, stop saying sorry you had an unpleasant experience. With almost a decade of gaming experience, I can say that there's no chance of winning RTP back (I'm not even talking about winning fo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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See what reviewers are saying
As a gambler I find it very important not to cross your limits. It must be entertaining, like going to the fair. Purely for fun. I like that you can set a monthly limit, so you don't get carried awa... See more
Company replied
Nice games. Really enjoyable. Also sometimes nice winnings. Now depends what it means for everyone WINING! Qick withdraw of your winnings as well. Overall, it is a online casino that i do recomand!... See more
Company replied
It'd difficult to verify the history of your bets Het is niet zo gemakkelijk om een overzicht van uw weddenschappen te bekomen . Voor de rest alles ok
Company replied
Company details
Written by the company
Excitement and entertainment in a safe, protected environment. That is what Napoleon Sports & Casino represents. Napoleon is the Belgian market leader in online entertainment and is the owner and operator of the Grand Casino of Knokke, as well as operating about 25 arcades throughout Belgium. As a Belgian company, Napoleon Sports & Casino takes full responsibility for sustainable entertainment. Napoleon currently employs around 400 people for who, as part of the pan-European Super Group, there is a focus on long-term growth and international development possibilities. Napoleon, with headquarters in Erembodegem near Aalst, has experienced steady growth since its inception more than 40 years ago.
Contact info
Belgium
- napoleongames.be
You should know
3.5
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Napoleon Sports & Casino
Hi Arend, thank you for your review! Great to have you with us at Napoleon Games. See you soon.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
Reply from Napoleon Sports & Casino
Hi Florian, sorry your experience fell short. We'd genuinely like to understand what went wrong. Email us at support@napoleongames.be with 'Trustpilot review' in the subject and your Trustpilot name, and we'll look into it.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
Reply from Napoleon Sports & Casino
Hi Yamino, we hear the frustration. The outcome of each game is completely random and we have no influence over whether a bet wins or loses. Thanks for taking the time to share this.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
Reply from Napoleon Sports & Casino
Hi Matisse, thank you! Glad our team could help you out. We're always here if you need anything. See you soon on Napoleon Games.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
Keep updating the games and spins
Keep updating the games and spins.
Only the no luck of the daily spin should be deleted 😂
18 June 2026
Reply from Napoleon Sports & Casino
Hi Joline, thanks for the suggestion, and we love that you want even more games and spins. The daily spin runs automatically and the outcome is random. We'll pass your note to the team.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
I am so satisfied
18 June 2026
Reply from Napoleon Sports & Casino
Hi Mhreteab, thank you! It's great to hear you're so satisfied. We'll keep doing our best for you. See you soon on Napoleon Games.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
Easy to use,good rates
18 June 2026
Reply from Napoleon Sports & Casino
Hi Costel, thanks! Glad you find it easy to use and to your liking. We'll keep things running smoothly for you. See you soon on Napoleon Games.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
Reply from Napoleon Sports & Casino
Hi Augustin, sorry to hear an email of yours went unanswered, that is not the experience we want you to have. Send us a note at support@napoleongames.be with "Trustpilot review" in the subject and your Trustpilot name, and we will pick it up directly and make sure you get a clear answer.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
In the beginning t was top now it…
In the beginning t was top now it always hangs and the wheel doesn't give nothing anymore.!!! Wolfs🤑🐺 no more betting there
15 June 2026
Reply from Napoleon Sports & Casino
Hi Claudia, sorry the app has started hanging on you, we'd like to look into that. Email us at support@napoleongames.be with "Trustpilot review" in the subject and your Trustpilot name, and we'll check it. On the daily spin, it runs completely automatically and its outcome is random.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on stopoptijd.be
Reply from Napoleon Sports & Casino
Hi Oliwia, thank you for the kind words about Napoleon Games. Great to hear you rate us a very good casino, and we are glad you enjoy playing with us.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
Reply from Napoleon Sports & Casino
Hey Gokhan, fijn dat de uitbetaling snel verliep, daar gaan we elke dag voor. Bedankt voor je positieve review en je vertrouwen in Napoleon Games.
Het Napoleon Games team
+21 - Gokken kan verslavend zijn. Stop op tijd! Meer info op www.stopoptijd.be
Reply from Napoleon Sports & Casino
Hey Ward, thanks for this. Great to hear you find the app nice and trustworthy, that trust means a lot to us at Napoleon Games.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
Reply from Napoleon Sports & Casino
Salut Rudy, merci beaucoup pour ton retour ! Content que tu apprécies Napoleon Games. À très vite.
L'équipe Napoleon Games
+21 - Les jeux de hasard peuvent rendre dépendant. Arrêtez à temps ! Plus d'infos sur www.stopoptijd.be
Reply from Napoleon Sports & Casino
Hi, great to hear you are enjoying it overall. If the app ever feels slow, our team can help look into it. Drop us a note at support@napoleongames.be with "Trustpilot review" in the subject and your Trustpilot name and we will dig into it.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
⭐️⭐️⭐️⭐️⭐️good app fun and very simple to…
⭐️⭐️⭐️⭐️⭐️good app fun and very simple to work with
18 June 2026
Reply from Napoleon Sports & Casino
Hi Derek, thank you for your review! Great to hear the app is fun and easy to use for you. See you soon.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
Reply from Napoleon Sports & Casino
Hey Refa, great to hear you find it easy to work with. We have noted your feedback on the offers and passed it on to the team, thanks for taking the time to share it.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
Reply from Napoleon Sports & Casino
Hey Maarten, great to hear you enjoy the games, the wide choice and the quick payouts. That mix is exactly what we aim for at Napoleon Games, thanks for sharing it.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
I called the helpdesk nobody answered…
I called the helpdesk nobody answered and evry time i play it log out automaticly
15 June 2026
Reply from Napoleon Sports & Casino
Hi Nawfal, sorry the helpdesk didn't pick up and that you keep getting logged out mid-play. We'd like to get that sorted. Email us at support@napoleongames.be with "Trustpilot review" in the subject, your Trustpilot name and the email address linked to your account, and we'll look into the logout issue.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on stopoptijd.be
Reply from Napoleon Sports & Casino
Hi there, we understand it's confusing to have a Partners account request rejected because one already exists on your details. We'd like to look into it and get you a clear answer. Email us at support@napoleongames.be with "Trustpilot review" in the subject and your Trustpilot name, and we'll sort it out with you.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
Gambling and relaxing👌🏻
18 June 2025
Reply from Napoleon Sports & Casino
Hi, thank you for your review! Great to have you with us at Napoleon Games. See you soon.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
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