Nanogen Reviews 668

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their excellent quality and effectiveness in making hair look thicker, healthier, and fuller. Many consumers appreciate the positive impact on their confidence and the ease of use of these products. The delivery service is also frequently commended for being swift and efficient, contributing to a smooth overall user experience. However, some customers were dissatisfied with their orders, mentioning instances of receiving the wrong product or experiencing long delays in delivery, sometimes attributed to the courier service. A few other people also felt that certain products did not work as expected or had issues with color matching and texture, occasionally leading to a sticky feeling or an undesirable appearance.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers praise the products for doing exactly what... See more

Quality

Reviewers highlight positive aspects of quality, with many praising products for delivering on their... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the speed and efficiency of... See more

Order

Customers had ambiguous experiences with order. Many reviewers found the ordering process easy and praised... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers praise the products for... See more

Based on these reviews

Rated 5 out of 5 stars

Really liked Nanogen root thickening spray it arrived well packed in a recyclable package which could be used again.First time useing this product arrived on time by delivery service .

Company replied

Rated 5 out of 5 stars

Very helpful when my original order went to thecwrong address, sent a replacement immediately. Now l have the product, l am absolutely over the moon with it! Makes my hair look so muh better, meaning... See more

Company replied

Rated 5 out of 5 stars

I started using Nanogen a few months ago on the advice of my hairdresser and it has changed my life. The Nanogen fibres have made my hair look so much thicker and healthier giving me so much more conf... See more

Rated 5 out of 5 stars

This scalp serum is the best hair growth product I have ever got my hands on! The texture is not oily at all and is very quickly absorbed onto the hair, without leaving any residue. After using this... See more

Company replied


Company details

  1. Hair Product Store

Written by the company

The Science of Thicker Hair. With over 20 years experience, we are proud to be the experts in hair fibres. Nanogen were the first to launch Hair Fibres in the UK and have a patented delivery system perfect for men and women suffering from hair loss. All purchases from Nanogen.com come with a 30 day money back guarantee.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

668 reviews

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Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 3 out of 5 stars

Maybe

The product i bought was black but it's still a different shade of black to my hair. I have too leave it overnight to let it blend to my natural hair colour. It has a scent of dog hair ( not throught but some sprinkles ) other than that I like the product and will buy again.

7 August 2025
Rated 1 out of 5 stars

Another expensive product that doesnt do what it claims

I dont know why I keep getting sucked in to the fake reviews on here. Do these companies pay people to say their products are amazing when they know fine well that they dont work. My bathroom is filled with hundreds of pounds worth of products that all promised thicker fuller hair and none of them do any of what they say including this shampoo and conditioner. It does absolutely nothing.

1 July 2025
Unprompted review
Nanogen logo

Reply from Nanogen

Hi Caroline, sorry to hear that you are not happy with the products - however, we work very hard to ensure our reviews are accurate, fair and real. We use Trustpilot for this reason, never delete poor reviews and try our best to make sure all our customers are happy.

Our fast growing British business has been helping people with thinning hair for over 20 years and we have had incredible feedback from thousands of customers over this time who have seen improvements to their hair.

Your hair grows on a 3 month cycle, and ingredients such as Pea Sprout Extract, Saw Palmetto and Peptides will help to improve the condition of your scalp to support hair growth over time. Real hair growth and hair health happens slowly, supported with a good diet and healthy lifestyle. We have always had great feedback for our shampoos and conditioners.

If you need something quicker, then our Hair Fibres or our Root Boost spray can give the instant appearance of thicker looking hair. These also have excellent reviews, and can help anyone looking to improve the appearance of thinning hair.

We offer a money back guarantee on all our products if you are dissatisfied for any reason. Just give Claire a message at hello@nanogen.com and she will happily arrange a replacement or refund.

Rated 5 out of 5 stars

Satisfied customer

First time I’ve used Nanogen fibres and I am very impressed. It doesn’t ’clog up’ your hair or look conspicuous sitting on your scalp. It does improve the overall look of my hair and I will continue to use it and possibly try other products in the range.

3 July 2025

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