I bought the Mariah dress in purple for an upcoming beach wedding. The color is gorg!Also the floaty layers are perfect for the setting. I bought a size S (usually a size XS) because I was a little ne... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Cons: 1. Sizing is difficult to get right, I end up ordering the wrong size for several times. 2. The quality is average; sometimes it doesn’t match the price. Pros: 1. Customer service resp... See more
Company replied
Easy to order and the dress was exactly like the picture. The quality of the material and jewels are top quality and the dress fit to perfection. Elegant and Classy
Company replied
Erinn and Amy were so absolutely fabulous and so incredibly positive and helpful during my shopping experience! They were so welcoming and pleasant from the moment i walked in the door and they went a... See more
Company replied
Company details
Written by the company
Founded in Los Angeles, Nana Jacqueline is a globally recognized luxury fashion brand known for its feminine silhouettes, romantic detailing, and statement occasionwear. Designed in-house, each collection blends modern sensuality with a soft, Parisian-inspired elegance — creating pieces that feel both timeless and distinctly of the moment. With a strong global presence and a devoted community, Nana Jacqueline has become a destination for women seeking elevated designs that move effortlessly from day to night. From delicate dresses to striking statement pieces, the brand is defined by its attention to detail, refined craftsmanship, and signature balance of softness and strength. Today, Nana Jacqueline continues to expand internationally, dressing women around the world who embrace confidence, individuality, and a sense of modern romance.
Contact info
158 N Robertson Blvd, 90048, West Hollywood, United States
- (310) 734-7395
- hello@nanajacqueline.com
- nanajacqueline.com
4.2
Great
53 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceptional Customer Service
I had a really great experience with Nana Jacqueline’s customer service. I reached out about an issue with my order, and Alexa from their team responded quickly, kindly, and professionally. She took the time to understand the situation and offered thoughtful solutions right away, especially with a tight timeline for my graduation.
Even though the item was out of stock, the team handled everything with care and respect, and made the process feel easy and stress free. It honestly made a big difference during a moment that could have been really frustrating. I’m very grateful for the support and would definitely shop with them again.
22 April 2026
Unprompted review
Reply from nanajacqueline.com
Thank you so much for your thoughtful review and congratulations on your upcoming graduation 💗
We’re so happy to hear that Alexa was able to support you quickly and help make a stressful situation feel easier.
We really appreciate your kindness and understanding, and we’re so glad we could assist you despite the item being out of stock.
We look forward to helping you again in the future!
Staff were super friendly and helpful
Staff were super friendly and helpful. Dresses were so cute!!! Loved the experience
22 April 2026
Unprompted review
Reply from nanajacqueline.com
We’re so happy to hear you had a great experience and loved the dresses. It means a lot to know our team made your visit enjoyable 💗
We truly appreciate your support and hope to see you again soon!
Reply from nanajacqueline.com
Thank you so much! 💗
We’re so happy you love our dresses—your support means everything to us. We can’t wait to welcome you again soon!
Amy is a really great sale
Amy is a really great sale! She help us find items really patience
19 April 2026
Unprompted review
Reply from nanajacqueline.com
We’re so happy to hear you had a great experience with Amy!
We really appreciate your support and hope you love your new items 💗
Super nice shopping experiences
Today I shopped with amy！ She is supper nice! She picked all the write dresses that fit for graduation!
19 April 2026
Unprompted review
Reply from nanajacqueline.com
We’re so happy to hear you had a great experience shopping with us! It’s wonderful to know Amy was able to help you select dresses for such a special occasion as graduation!
We really appreciate your support and hope to see you again soon!
I love the design so much
I love the design so much! Staffs are friendly and patient.
14 April 2026
Unprompted review
Reply from nanajacqueline.com
Thank you so much for your kind words! We’re really happy to hear that you love the design and had a positive experience with our team 💜
We truly appreciate your support and hope you shop with us again soon!
Amy is so nice
13 April 2026
Unprompted review
Reply from nanajacqueline.com
Thank you so much for your kind words! We’re so happy to hear that Amy made your experience so wonderful!
We truly appreciate your support and hope to see you again soon 💗
The whole shopping experience is pretty…
The whole shopping experience is pretty good
11 April 2026
Unprompted review
Reply from nanajacqueline.com
Thank you so much for your kind feedback! We’re so happy to hear you had a great shopping experience with us.
We truly appreciate your support and hope you shop with us again soon 💛
Reply from nanajacqueline.com
Thank you so much for your positive feedback!
We’re so glad you had a great experience and we truly appreciate your support 💛
The dresses at Nana's are very…
The dresses at Nana's are very beautiful. Pretty girls, come and buy! Thanks to Amy for helping me pick out the dress. It was a really great shopping experience.
11 April 2026
Unprompted review
Reply from nanajacqueline.com
Thank you so much for your kind words! We’re so happy to hear you love the dresses and had such a great shopping experience.
We truly appreciate your support and can’t wait to have you shop with us again 💛
I love everything about
I love everything about, Amy helped us out so much thank you!
11 April 2026
Unprompted review
Reply from nanajacqueline.com
Thank you so much for your kind words! We’re so happy to hear that you love everything 💛
We truly appreciate your support and hope you continue to enjoy your pieces. Hope to see you again at the store soon!
Great quality and design
Great quality and design, just pricey; routine (monthly specials) and a better reward system.
8 April 2026
Reply from nanajacqueline.com
Thank you so much for your feedback—we’re so glad you love the quality and design. Stay tuned, we have exciting updates coming soon 💗
Emy was very nice and helped me a lot!
Emy was very nice and helped me a lot!
4 April 2026
Unprompted review
Reply from nanajacqueline.com
Thank you so much for your kind words! We’re so happy to hear that Amy was able to assist you and provide a great experience.
We can’t wait to welcome you back again soon 💛
Size 0 was way too small for someone…
Size 0 was way too small for someone who is consistently size 0. Fabric was synthetic and uncomfortable.
2 April 2025
Reply from nanajacqueline.com
I’m so sorry to hear that the sizing didn’t fit as expected and that the fabric wasn’t comfortable for you. Our pieces do tend to run on the smaller side, which can sometimes make finding the right fit a bit tricky.
If you ever need help with sizing in the future, please don’t hesitate to reach out, as we’re always happy to guide you to the best fit possible.
Thank you for your feedback, we truly appreciate it.
Easy to order and the dress was exactly…
Easy to order and the dress was exactly like the picture. The quality of the material and jewels are top quality and the dress fit to perfection. Elegant and Classy
13 March 2026
Reply from nanajacqueline.com
We’re absolutely thrilled to hear that you found the ordering process easy and that the dress met your expectations in both quality and fit.
We truly appreciate your support and hope to have you shop with us again soon 💛
Erinn was super welcoming and sweet
Erinn was super welcoming and sweet, the clothing and the store was super cute☺️
31 March 2026
Unprompted review
Reply from nanajacqueline.com
We’re so happy to hear that you had a great experience!
We truly appreciate your support and hope to see you again soon 💕
Amazing shopping experience!
Erinn and Amy were so absolutely fabulous and so incredibly positive and helpful during my shopping experience! They were so welcoming and pleasant from the moment i walked in the door and they went above and beyond in every single way to help me figure out what worked to buy. I feel like i left with more than just clothes but a truly lovely and meaningful experience as well! I am thankful for such wonderful energy i got to experience during my time there! I highly recommend to anyone to stop by and enjoy the beautiful atmosphere and excellent customer care this store has to offer!
26 March 2026
Unprompted review
Reply from nanajacqueline.com
Thank you so much for your incredibly kind words! We’re absolutely thrilled to hear about your experience ✨
It means so much to us that you felt welcomed and supported, and even more that you left with such a positive and memorable experience. That’s exactly what we strive for!
We truly appreciate your recommendation and can’t wait to welcome you back again soon 💖
Great quality and designs
Great quality and designs, just takes longer to ship than I’m used to
16 March 2026
Reply from nanajacqueline.com
Thank you so much for your kind words! We’re so glad you love the quality and designs 💖
We completely understand that shipping times may feel longer than expected. We truly appreciate your patience and support, and we’re always working to improve the experience wherever we can.
Thank you again for your feedback!
6.5/10
Cons:
1. Sizing is difficult to get right, I end up ordering the wrong size for several times.
2. The quality is average; sometimes it doesn’t match the price.
Pros:
1. Customer service responds quickly. I had an issue once and it was handled properly.
2. Many of the styles match my aesthetic.
26 March 2026
Reply from nanajacqueline.com
Thank you so much for taking the time to share such thoughtful feedback with us.
We’re sorry to hear that you’ve had some difficulty with sizing and that the quality hasn’t always met your expectations. Your feedback is incredibly valuable, and we’ll be sure to share it with our team as we continue working to improve both fit consistency and overall quality.
That said, we’re so glad to hear that you’ve had positive experiences with our customer service team and that our styles resonate with your aesthetic. That truly means a lot to us!
If you ever need help finding the right size or have questions about a specific piece, please don’t hesitate to reach out.
Bought this for a spring formal and it…
Bought this for a spring formal and it was perfect! The Mariah dress looks super feminine and kinda gives that effortless but still dressed up vibe. Got alot of compliments. Packaging was really nice too.
6 March 2026
Unprompted review
Reply from nanajacqueline.com
We are so happy to hear that you loved the Mariah dress, what a lovely choice for a Spring formal! 🩷
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