I’ve been buying Naked products for years now. I had an issue with the shipping and Nicole was so amazing to support me with that right away and make sure everything was expedited and shipped on time.... See more
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At first, I was a bit skeptical because I discovered this brand through an Instagram advertisement. However, I decided to place an order anyway. The shipping took quite a while, but that wasn't a prob... See more
Highly recommended! Gorgeous lingerie and top-notch service ✨ I just wanted to share my wonderful experience with this online store! The lingerie is absolutely beautiful, stunningly sexy, and t... See more
The company engages in dropshipping. Previous claims from them regarding their warehouse in France are incorrect. If you enter the track and trace code on an independent global tracker (e.g., parcelsa... See more
Company details
Written by the company
NAKED Underwear, marque de lingerie audacieuse pour femme.
Contact info
3.1
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 69% of negative reviews
Typically takes over 1 month to reply
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Scam/fraud/dropship and the worst customer service experience you will endure from anything
You wish trust pilot would allow none.
Scammers, fraudsters.
Ordered 29/08/2025 didn’t ever come.
Was told by one person it was held at custom, followed by it was delivered and a photo provided on the same day only for it to be confirmed as held by the delivery chain the day after.
This already September 18th and countless complaints almost daily.
A replacement was offered although an item was no longer in stock.
That too didn’t arrive and complaints daily were met with with someone unnamed so the honest review is not removed, being oh so polite and helpful in creating lie after lie as to why it didn’t arrive.
The 3 items finally arrived having been ordered August 29th on October 11th although like I said, 1 was not from the original order as it was sold out.
The poor quality is alarming across all the items I ordered, cheap, awful material, you could buy better on a market for £5… French luxury, no chance.. drop shipped from china, Thailand or a like, yup absolutely. Your delivery packaging will show you this.
But also some products faulty… the bra has one clasp ripped loose at the back and can’t be worn even if you wanted too. The thread along the bodysuit not held together (photos provided after 2 weeks form receiving as I was away upon delivery date and I advised the day after delivery I was away and so would delay sending photos as requested.
Photos sent, faults acknowledged and profound apologies from “Miss S” all to just delay process further…
Refund offered and accepted then ignored, emails are ignored daily, you will get one reply either at the beginning of the day between 7am and 9am and or last hour between 5pm and 6pm
You will wait again a day or 2 for your next response.
I mean it’s been 3 months, I know this by now.
A system glitch, e-mails gone to spam folder despite it being an on going conversation, co worker off.. excuse after excuse…YOU WILL HEAR IT ALL. But “Miss S” Will tell you she’s your friend and on your side and fighting with her bosses whilst nothing is done.. “Miss S” replies are condescending and patronising and get worse as the lies go on. Each e-mail is just to delay you until you are likely bored or tired enough to give up… NOPE, I won’t get bored or tired nor allow others to be ripped off by them.
Warning them I would take the this further with consumer rights breached, to report to bank, visa, Mastercard, trading standards and ombudsman and giving them a timeline to prevent all that and the reviews… When requesting a company number and registered address due to to them dragging this on now 3 months… “Miss S” seemingly ran out of lies and patronising excus she could give chose better to just ignore responding at all… No reply to e-mails for a full working week, 4 days, 9
e-mails
When resurfacing with a reply… with 4 written requests for a company number and registered address to file the report…
A reply. It has been passed to a new manager to escalate it further and that a refund will be provided and a satisfactory outcome will be found… maybe by Christmasfor a summer order, maybe the new year. Who knows..
Bored reading… just order somewhere else, save yourself awful times on waiting for the worst quality products and don’t risk making beautiful gestures this Christmas that will be let down and gone to waste with you left with a head ache well into the new year.
22 November 2025
Unprompted review
Reply from Naked Underwear
Hello,
We sincerely apologize for your feelings and experience. After reviewing your file, we would like to provide some factual information.
Your order is marked as delivered on September 11, 2025, even though you reported not having received it. We therefore opened a logistics investigation and proceeded with a new shipment.
You opened a dispute on September 9, 2025, which was before the end of the delivery period indicated on our website (7 to 10 business days after shipment). Normally, no new shipment is possible after a dispute has been opened, due to the risk of double receipt. Despite this, we decided to send a new shipment because your satisfaction is a priority for us.
Regarding the product defects, your request was handled by our team and a solution was offered to you. Your case was not ignored and was followed up on. Ultimately, you did receive your money back.
Minimizing our customers' feelings is not part of our values, and this has never been the case in your situation.
Naked Underwear Team
Awful, awful, awful. Where to begin with how bad this company are?
First, they claim to ship within 48 hours - yet my parcel took over 3 weeks to reach me (so the order I placed on 8 September got to me in October).
Second, the size finder on the website is useless. The items that arrived didn't fit at all, far too small, and in the nastiest fabric possible. In most retailers I am a medium on top - a large was ridiculously too small.
Third, getting a refund is impossible. I've lost the enthusiasm and energy for arguing with their AI help person - no, I do not want 70% off 1 item. No, I do not want to pay £45 to ship the items back to France to get a refund as I still end up out of pocket. No, I do not want another item at no cost. (I got so fed up with the back and forth that I opted for another item... Which turned up in 3 weeks and did not fit.)
Fourth, the quality of the item is totally unrelated to the price. These garments feel cheap and nasty, with scratchy labels. But at £50 plus for a set, they are not cheap.
I will never shop with this company. Avoid at all costs.
If you want to buy beautiful lingerie, try Bluebella or M&S instead!
8 September 2025
Unprompted review
Reply from Naked Underwear
Hello,
We are sincerely sorry to read your message and hear about your experience. We understand how you feel and fully appreciate your frustration.
However, we would like to clarify a few points. The 48-hour delay corresponds to the preparation/shipping time, to which is then added the transport time, which can unfortunately lead to longer than expected delays depending on the time of year and logistics routes.
Regarding the sizes and comfort of the products, we are sorry that your experience was not satisfactory. As everyone's body shape is different, we understand how frustrating it can be when items do not meet expectations, despite the size guide.
As for customer service, we sincerely regret that the solutions offered were not perceived as appropriate for your situation. Our goal is never to coerce a customer, but to offer options to avoid significant costs and find an acceptable solution. Clearly, this was not your experience, and we deeply regret that.
We invite you to contact us directly so that we can review your case, analyze it in detail, and offer you a clear, fair, and definitive solution. Our team remains available to assist you and try to find a more satisfactory outcome to your situation.
Naked Underwear Team
The material is extremely cheap—100%…
The material is extremely cheap—100% polyester, and the item arrived without labels or a proper return card. It honestly looks like something bought from SHEIN or Temu with the label cut off. The quality is terrible and nothing like what was advertised.
The service and delivery were also awful. Overall, a very bad experience. Please don’t waste your money this feels like a scam.
15 November 2025
Unprompted review
Reply from Naked Underwear
We sincerely apologize that your experience was not satisfactory. This is absolutely not the level of quality and service we strive to provide.
We confirm that your refund has been processed.
We have also sent you a private message and invite you to contact us directly so that we can discuss the matter and answer any questions you may have.
Buying experience poor, return policy scam
Buying experience poor, return-policy is a scam,
I try to cancel / return my order since weeks. They continue to offer me accommodations I did not ask for and simply do not provide neither a return label nor the address where to return the goods. Partial return not possible. This experience is one of the kind that reminds you how dependant you are upon the seller if you do not have legal protection insurance (opposite of amazon). tbh I think it is 50/50 chance in case they finally provide the return-address that I really get my money back. But at least I received 74 mails since my only order of 10th September, mostly promotion, each mail double. Let's see how much they regret my experience and want to prove their quality this time as a response here (classic apology in all their mails) and want to make it up to me with everything but a refund.
Products are plastic so not the quality I am looking for.
9 November 2025
Unprompted review
Reply from Naked Underwear
Hello,
We are sincerely sorry to hear that your shopping experience did not meet your expectations. We fully understand your frustration regarding returns and the management of your order.
In order for us to resolve your situation quickly and clearly, please contact us directly with your order number. Our team will review your file, analyze your situation, and offer you the appropriate solution to finalize your return or refund.
Your satisfaction remains our priority, and we want to ensure that your experience ends fairly and transparently.
Naked Underwear !
Great choice of products
Free gifts and a great choice of products. Still waiting to get my order to tell about quality and sizing (I'm on the petite size this the need to wear to know)
8 November 2025
Unprompted review
Reply from Naked Underwear
Thank you for your feedback! We are delighted that you like our selection and the attention we have paid to your order. We hope that you will be completely satisfied with your order once you receive and try it.
Never again
Terrible experience. Their cup size is way too small. Returns are extremely complicated, they are hardly responding and were basically stalling and ignoring my return request until I started a claim through the paypal. And they don’t cover return shipping costs.
Overpriced for the quality.
7 November 2025
Unprompted review
Reply from Naked Underwear
We are sorry that your experience with NAKED Underwear has not been satisfactory. We understand your frustrations regarding cup sizes and returns.
We have written to you privately to clarify the situation and ensure that your refund has been processed. We would appreciate it if you could reply so that we can confirm that everything has been resolved and better understand your experience.
Thank you for your feedback.
Terrible after sales
The underwear is ok but if you want a return you will have to fight tooth and nail to process a return. And even when I agreed to a partial refund I still haven't seen it. Won't now respond to emails despite being super quick to argue about returns. Unless you are 100% certain on the item I wouldn't bother.
26 September 2025
Unprompted review
Reply from Naked Underwear
Hello,
We are sorry to hear about your experience and understand your frustration. After checking your file, we can confirm that your refund has been processed.
We apologize for the delay in processing and the lack of clarity this may have caused. If you have not yet received the refund in your account, please contact us directly so that we can check and resolve the situation quickly.
Naked Underwear Team !
Worst experience
Shipping was easy and quick. The quality of the items was bad (from fabric to cut) and differed strongly from the pictures. The worst part was the return though. I had to write countless e-mails asking for return and reimbursement until eventually having to threat with legal consequences before they finally let me return (on my own cost) the items. The process took weeks and cost me a lot of time and nerve.
18 October 2025
Unprompted review
Reply from Naked Underwear
Hello,
We are sincerely sorry to read your message and hear about the experience you describe. After checking our system, we cannot currently find any orders registered under your name, which means we are unable to identify your file or verify the situation you describe.
In order to analyze your case and provide you with a clear and appropriate response, please contact us directly by email with your order information (name, email address used at the time of purchase, and order number).
Our goal is to verify your file, understand the situation accurately, and provide you with a fair and transparent solution.
Naked Underwear Team !
Cheap product and terrible service
Cheap product and terrible customer service. First the shipment didn't arrive until 3+ weeks. Their returns page clearly states that you can return for 100% refund with return label provided by the company. However, when requesting a return they keep responding providing every option except refund: They'll replace item, they'll give you credit, etc. etc. They also have replied to me so far in English, Dutch, French and German. I don't know if it's a bot, a joke, or just a pathetic attempt to tire me out so they don't need to refund the money. This company should be banned from doing business in Europe as it is blatantly non-compliant will consumer protection laws.
11 September 2025
Unprompted review
Reply from Naked Underwear
Hello,
We are sincerely sorry to read your review and hear about your experience. We understand your frustration with the delivery times, the return process, and the refund process, and we deeply regret it.
However, we would like to clarify one important point: our return policy does provide for the possibility of a refund, but certain situations require specific handling depending on the condition of the items, the time frame, the payment method, and the logistics process. The alternatives offered (exchange, replacement, credit note) are not intended to avoid a refund, but to offer solutions when this avoids additional costs or delays.
As for multilingual responses, these are not automated messages designed to frustrate customers or cause confusion, but rather a multilingual customer service management system used to respond to international requests.
We invite you to contact us directly with your order number so that we can review your file, verify your situation accurately, and offer you a clear solution in line with our commitments and current regulations.
Naked Underwear Team !
Hight quality products
Hight quality products, breathtaking designs, fast delivery!
16 May 2025
Unprompted review
Reply from Naked Underwear
Thank you very much for your review! We are delighted that you liked our designs and fast delivery. Your encouragement motivates us to continue offering carefully crafted items.
Reply from Naked Underwear
Hello,
Thank you for your message. We are delighted that you like our clothes, but we are sorry that your return experience was not satisfactory.
Returns are possible under our terms and conditions, and we sincerely want to find a solution that suits your situation. Please contact us directly with your order number so that our team can review your file and offer you a clear solution (return, exchange, or refund, depending on your case).
Your satisfaction is important to us, and we will do everything we can to assist you.
Naked Underwear Team
Your joy is a click away
The shipment was very quick and the lingerie was looking exactly like the pictures 10/10 recommande naked underware. Hope you enjoy it as much as we did ;)
1 November 2024
Unprompted review
Reply from Naked Underwear
Thank you very much for your message and recommendation. We are delighted that your order arrived quickly and that the items met your expectations.
Your satisfaction is our priority, and we hope to continue providing you with wonderful experiences in the future.
Quality and original products.
Quality and original products.
Fast shipping.
Always very satisfied.
23 November 2024
Unprompted review
Reply from Naked Underwear
Hello,
Thank you very much for your loyalty and positive feedback. We are delighted that you are completely satisfied with our designs and fast shipping.
We look forward to assisting you with your future orders.
Great Products
Great Products - nice style, high quality, large selection, perfect fit !
10 December 2024
Unprompted review
Reply from Naked Underwear
Thank you very much for your positive feedback! We are delighted that you like our designs, their finish, and the variety of models.
Your satisfaction is our greatest motivation, and we hope to continue to impress you with our new products.
Reply from Naked Underwear
Thank you very much for your feedback! We are delighted that our creations perfectly meet your expectations and bring pleasure and style to your moments.
We look forward to offering you new pieces that will appeal to you just as much.
Reply from Naked Underwear
Thank you very much for your feedback.
We are delighted that you like our products and are satisfied with their quality.
We look forward to seeing you again soon at NAKED Underwear.
Great product sent in time
Great product sent in time. I recommend …
Second time I purchase @naked. Still happy!!
16 April 2025
Unprompted review
Reply from Naked Underwear
Thank you very much for your loyalty.
We are delighted that you are so satisfied with your second purchase and that the delivery met your expectations.
Thank you for your recommendation and your trust.
Great Service, great Quality
I ordered two times. The first time,everything was on time and the product quality was great!
The second time, the delivery was also on time. Unfortunately, one of the products had an issue. I contacted the support, and after I sent them a video of the issue, they said I could order a second item of my choice for free as well as keeping the "broken" one.
It happened really fast and without any problems!
The customer service is great, as is the product quality.
We love the naked underwear and had an great shopping experience both times!
14 October 2025
Unprompted review
Reply from Naked Underwear
Hello,
Thank you so much for your detailed and positive feedback.
We are delighted to hear that your two shopping experiences with Naked Underwear went well, both in terms of delivery times and the quality of our products.
Although defects can unfortunately occur, we are happy to have been able to provide you with a quick, simple, and satisfactory solution. Your satisfaction is always our top priority.
Thank you for your trust, loyalty, and recommendation.
We look forward to serving you for many years to come.
Naked Underwear Team
I love this brand!
This is the third time I order from Naked Underwear. The sizes are perfect and the lingerie is one better than the other!
14 October 2025
Unprompted review
Reply from Naked Underwear
Hello,
Thank you so much for your wonderful message and for your loyalty.
We are delighted to hear that you are completely satisfied with your orders from Naked Underwear, both in terms of size and the style and beauty of our underwear.
Your enthusiasm and trust are a real source of motivation for our entire team.
We look forward to serving you again for many more orders in the future.
Naked Underwear Team
I think NAKED has beautiful underwear…
I think NAKED has beautiful underwear with good quality! Additionally the service is very friendly and mistakes (for example in size) are directly corrected!
24 April 2025
Unprompted review
Reply from Naked Underwear
Hello,
Thank you very much for your feedback! We are delighted that you appreciate the quality of our underwear and our customer service. Your satisfaction is our priority, and we are happy to quickly correct any errors to ensure that your experience is perfect.
We look forward to seeing you again soon!
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