NaijaMarket.co.za Reviews 

318
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quick and reliable delivery service, often receiving their orders much sooner than expected. Many people highlight the seamless ordering process, efficient communication, and outstanding customer service. Reviewers are also very satisfied with the quality of the products, noting items arrive in perfect condition and are exactly as ordered. However, some customers also noted concerns regarding packaging, with instances of torn materials and products spilling, and suggestions for stronger or more appropriate packaging for fresh produce.

What people talk about most

Delivery service

People report positive experiences with delivery service, frequently highlighting fast and quick delivery... See more

Service

Customers had positive experiences with service, often describing it as seamless, quick, and efficient.... See more

Product

Consumers find product to be positive, with many reviewers highly recommending the company and its offerings,... See more

Order

Clients share positive opinions on order, with many reviewers highlighting the ease and speed of the ordering... See more

Quality

Users describe positive interactions with product quality, with many items arriving in good condition and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Let me be honest,at 1st i realy didn't trust this website,i was realy skeptical in placing an order but decided to try it out anyway.After 3 purchases already,i can recommend to anyone who wishes to p... See more

Rated 5 out of 5 stars

Prompt communication of choices They communicated promptly and clearly that one of the items ordered was not yet available, but would be within a few days. They gave me a choice of either a refund,... See more

Rated 5 out of 5 stars

Trust me when I say that this enterprise has excellent customer service. They are respectful, respond on time, will package your foodstuff neatly and will even check in with you to make sure you have... See more

Rated 5 out of 5 stars

Extremely quick response, fast delivery, very friendly. They also quickly called me to confirm my inaccurate address. The packaging was well done, and all items were received in good order within 3 d... See more


Company details

  1. e-Commerce Service
  2. Grocery Delivery Service
  3. Online Food Ordering Service
  4. Supermarket

Written by the company

NaijaMarket is an online Nigerian supermarket passionate about providing authentic Nigerian products to consumers across South Africa. We understand that it's hard to find original Nigerian products in South Africa, which is why our online supermarket has a wide variety of Nigerian products. We have over 470 products to choose from, ranging from ingredients for your favourite Nigerian dishes to traditional remedies for your health and well-being.


Contact info

4.8

Excellent

TrustScore 5 out of 5

318 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(318)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Its a great wholesome product that is beneficial for the body and skin too.…

I ordered this product on a Public Holiday on the 1st Jan 2025, taking my chance knowing that your staff was rested at home or elsewhere, yet you managed to expedite my transaction in record time. I couldn't believe it when I received my Order first thing on Friday morning. The level of courtesy for your clientele an professionalism makes you stand apart from the Rest.

3 January 2025
Rated 5 out of 5 stars

First time buyer

First time ordering from them and their delivery time was exceptional.

27 November 2024
NaijaMarket.co.za logo

Reply from NaijaMarket.co.za

Hi Lungile, thank you for choosing NaijaMarket. It was an absolute pleasure to serve you. We look forward to serving you (with speed) again. NM

Rated 5 out of 5 stars

Very excellent service and good quality…

Very excellent service and good quality products. Samson really went out of his way to make sure we got our delivery on time. I will definitely be ordering again and would recommend to everyone.

16 November 2024
NaijaMarket.co.za logo

Reply from NaijaMarket.co.za

Hi Olachi, thank you for choosing NaijaMarket. It was an absolute pleasure to serve you. We look forward to serving you again. Thank you so much for the recommendation. NM

Rated 5 out of 5 stars
NaijaMarket.co.za logo

Reply from NaijaMarket.co.za

Hi Lundi, thank you for choosing NaijaMarket. We try to simplify our user experience and customer service to make it easy to shop with us. We look forward to serving you again. NM

Rated 5 out of 5 stars

Great same day delivery service

Great same day delivery service. Your customer service skills are exceptional. Great shopping experience you’ve gained a new customer. You followed up to even confirm if I did get the order. Thanks for the special shopping experience. Can’t wait to surprise my partner with a Garri meal 👌👌

17 October 2024

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