NADUVI Reviews 

I ordered 2 lamps on the 4th of August. Only 1 was delivered on the 28th of August. Since then I have been chasing customer services on this matter and have repeatedly asked for a refund which has been ignored. I have now been told the item is planned for delivery but will take 4-6 weeks and they cannot refund me due to this! Please note they have done this weeks after asking for an refund. Absolutely shocking customer service and ridiculous that this has not been resolved a month and a half after delivery of the first item. Also 2 and a half months since originally ordering. If the item is delivered in 4-6 weeks that could be early to mid November.

Will not buy from here again.

**Edit below**

Lamp was finally delivered on 29th of Oct and received a refund. This has improved my review but still does not fully recover the whole experience. I thank navudi for rectifying this however.

She is so helpful and professional… if i were her manager i would give her a promotion 🌹

Top service and the best prices for what i was looking for. thanks a lot, Naduvi!

Ordered a wooden dressoir (200cm width). The delivery guy would not drop it until the door (threshold of the house) and wanted to leave it at the roadside. Terrible customer service, when I talked with the delivery "manager" they told me it's my problem. Never had such a terrible experience with any big deliveries. Big trouble for me to get the dressior upstairs. There was no email or communication via email before delivery and no estimated time. Apparently, it the customer's responsibility to mention during ordering the item to bring two person for such a heavy delivery. If you are ordering a big item, think twice before using their service. Unhappy is an understatement.

I had exceptional customer service. I ordered dinning chairs and I revived the chairs with a missing cap, the team was very responsive and they sent me missing pieces immediately. Great products and excellent customer service m.

Prices are very good and when finding the right furniture that I need, well, of course I bought from them. Very helpful when reaching to customer support. I strongly recommend Naduvi.

Disappointing Customer Service Experience at NADUVI.
Misleading discounts.
Price-quality ratio NOT as expected.

Our order, placed in mid-December, was delivered after 6 weeks. Incomplete and damaged. After much back and forth calling and emailing, they said the pieces could be resent, but we would have to wait another 6 weeks.

In early March, we received the pieces, unfortunately, ONCE AGAIN incomplete. The same story starts all over again—they refuse to offer us any compensation, and we have to wait ANOTHER 6 weeks. After over half a year, our coffee table is finally here.

The prices at NADUVI are unreasonably high compared to the quality of the products they offer. I had hoped that the prices would be justified by superior quality, but unfortunately, this was not the case. I found the products to be of lower quality than expected, and they certainly did not justify the prices I had to pay. Moreover, with the misleading discounts (offered throughout the year), I gave it a chance, much to my regret.

As a result of this terrible customer service experience, I am not only discouraged from shopping at NADUVI again, but I am also inclined to warn others about their lack of professionalism and commitment to customer satisfaction. Good customer service is essential for the success of a company, and unfortunately, NADUVI seems to not understand this.

All in all, I can confidently say that my experience with NADUVI's customer service was far from satisfying. The inaccessibility, unhelpfulness, and lack of follow-up have left me deeply disappointed. I hope that NADUVI revisits their customer service procedures and focuses more on meeting the needs and expectations of their customers.

A bunch of charlatans.

------------------------------------------------------------

Teleurstellende Klantenservice Ervaring bij NADUVI.
Misleidende kortingen.
Prijs-kwaliteit verhouding NIET naar verwachting.

Onze bestelling, geplaatst midden december werd geleverd na 6 weken. Onvolledig en stuk. Na veel heen en weer getelefoneer en gemaild zouden de stukken opnieuw opgestuurd kunnen worden, opnieuw 6 weken wachten.

Begin maart kregen we stukken geleverd, helaas OPNIEUW onvolledig. Hetzelfde verhaal begint opnieuw, ze weigeren ons een compensatie aan te bieden èn we moeten OPNIEUW 6 weken wachten. Na ruim een half jaar staat ons salontafel er.

De prijzen op NADUVI zijn onredelijk hoog in vergelijking met de kwaliteit van de producten die ze aanbieden. Ik had gehoopt dat de prijzen gerechtvaardigd zouden zijn door de superieure kwaliteit, maar helaas was dit niet het geval. Ik vond de producten van mindere kwaliteit dan verwacht en ze rechtvaardigden absoluut niet de prijzen die ik ervoor moest betalen. Echter, met de misleidende kortingen (die het gehele jaar worden aangeboden) gaf ik het een kans, tot mijn grote spijt.

Eveneens, als gevolg van deze verschrikkelijke klantenservice-ervaring ben ik niet alleen ontmoedigd om opnieuw bij NADUVI te winkelen, maar ben ik ook geneigd om anderen te waarschuwen voor hun gebrek aan professionaliteit en betrokkenheid bij klanttevredenheid. Een goede klantenservice is essentieel voor het succes van een bedrijf, en NADUVI lijkt dit helaas niet te begrijpen.

Al met al kan ik met vertrouwen zeggen dat mijn ervaring met de klantenservice van NADUVI verre van bevredigend was. De ontoegankelijkheid, onbehulpzaamheid en gebrek aan opvolging hebben mij diep teleurgesteld achtergelaten. Ik hoop dat NADUVI hun klantenserviceprocedures herziet en zich meer richt op het voldoen aan de behoeften en verwachtingen van hun klanten.

Een bende charlatans.

12 week wait for delivery
To then recieve a broken product, bad fabric, legs are not straight to assemble, no predrilling of fixtutes. Lots of discussion, needed to send a video,...

In the end I have to pay 49 eur for return. What a bad experience. They have no ownership of what they sell. Just resellers. Might be good, might be crap. If you have an issue you are on your own. In the meanwhile I am storing their faulty sofa for weeks and lost a lot of time, money and excitement.

Their argument is that I received the product and signed the reception form. Your cannot expect customers to start assembly on delivery.

I do not recommend. Buy elsewhere please. No service. No guarantee of product quality. No ownership/responsability.

Ordered the TV-Mubel Ferran 3rd of May. I wasn't informed about the Delivery date. After 1 week passed, When following up customer service they informed hopefully it gets delivered within 4-6 weeks. Then I requested to cancel this order they mentioned unfortunately they cant, however this can be returned on delivery. Yesterday, I received an alert that its out for delivery with DPD, thinking that this will be delivered to my house they delivered it to a DPD center. I had to carry it all the way from the DPD center back to my place. Very poor service, wouldn't recommend.

Top quality products with reasonable prices

I received a damaged product but accessing the customer service was super easy and the they helped a lot with my refund process. I also bought a mirror from here and I received a well-packaged product of good quality. Again, thank you very much for your help.

NADUVI customer service is very professional and kind. I had a minor problem with an item I purchased and they handled it efficiently and professionally. I am very happy with their service and will certainly continue shopping from their webstore. I am happy with the quality of my purchase too.

Super happy good quality

I recently bought a shoe cabinet from your site. The quality was good and the design was great. Thank you.

I got a wonderful carpet at a suitable price, I loved it, fast delivery, thank you guys

We recently moved to Amsterdam for work and needed to figure out how to furnish our new home. I cam upon Naduvi and their styling service. The designer was very knowledgable of the different option in our price range. We ended up by a sofa, table and chair for the living room.
The items were a little late than expected but the team did a good job keeping us posted and now after everything arrived we finally feel at home.

We recently bought a house and are only getting the keys in a couple of months. We know the waiting period for furniture is long so we wanted to get some design ideas and furnishing suggestions in advance so that we could place our orders.

Nynke from Naduvi through together some fantastic design ideas and suggested great pieces of furniture that we subsequently ordered which will be delivered just in time for our move-in.

Great work - thank you Nynke !!

I have ordered a table, paying more than what you would pay in many other shops, and still haven't received it after 3 months. The expected delivery time was 2 to 4 weeks. It seems like they are working with multiple partners and cannot keep track of where the products are in the delivery timeline. I have no idea when or if my table will arrive. I would have expected slight delays in delivery but not a whole month (and probably more..)

Customer support is really bad. I'm trying to get in touch and register a return of my order since last 2 weeks, but there's no response. They do not respond to my emails, and nor pick up their phone.
I wasn't expecting such poor service from them.