NADUVI Reviews 

Different color was delivered vs what was shown on the site and absolutely no response to return request. Very disappointing

My order come broken.
I try to contact them, phone not available.
Formulier not answers, email not answers.
When i wait on chat for somebody take me 15min and nobody start speak with me. I dont know how to return this. If they contact me i will Change stars.
That's true later, they help me and everything goes well

For now they contact me if the return to good i will Change stars again .
Now everything its okay i get my money back and i get help with all questions

Hello
I order a sofa, I never received a cf of my order by email, my bank account is debited, I tentatively contacted the customer service and place my order ref as I did a screen shot of the payment! No news!
I called them many time and indeed the answer is the same, our agent are all online call later! Meaning from several days at different hours no one picked the phone!!! What is this treatment. I want to be refund and I will buy somewhere we are well treated!
Shame

Great customer service, fast and polite.

Nice selection of furniture and good quality, customer service/communication could be better, slow response.

I bought a table but it was already broken when it came, and they don’t want to take it back and want me ti pay

Perfect service aanrader over heel de lijn

Terrible quality!
I was deceived in my order, I ordered one thing, they delivered something completely different to me!
The legs of the table turned out to be completely different and even the type of glass turned out to be different.
Poorly painted, the paint is coming off, the glass is not glued beautifully and is not safe.
They said that we needed to wait 4-6 weeks, but we had to wait less than a month.
I will not repeat this experience with this site again, ever!
Even my pants were stained from bad dyeing.

Why should I pay 50 euros in case of a return if the product is poorly made??!!

Here to share my BAD experience from NADUVI, and I DO NOT recommend anyone to purchase from NADUVI.

I ordered a working table from them in MARCH. It split into two parcels and I only received first part. The second part was returned to the sender due to incomplete address (which I don't get why as I got the first part and I filled in my address correctly).

I reached out to CS and had been asking for getting the rest of my order.

For the past THREE months, I have been communicate with the CS by all means including phone calls, Email...

Every time when I was asking for an update, there was a new person response to me and I needed to explain to them what happened over and over again.

At the end, the new shipment had been made in the end of April. Unfortunately, after 6 weeks of waiting, the shipment is now return to the sender (again) due to the incomplete address (again).

I don't know how can this mistake be happened TWICE.

I am very disappointed how unprofessional the team following up on this issue. I can see there are disconnection between NADUVI and the delivery company (DPD).

It's been THREE months since I ordered and this issue is still waiting to be resolved. This is not acceptable.

We ordered 2 gray nightstands but the quality is not really at par for the price we paid. Some planks are damaged.

I’m updating my review, original will be written below. Ella from customer’s service was super nice and told me that everything will be either returned/refunded or replaced to my liking.
I ordered so many things in one go, for the first time and my goodness, I should’ve tested them with a small cheap product first.
I ordered two couches for over 3K and few cabinets.
Took us a couple of weeks to be ready and open the furniture only to find out that nothing was correct, or unbroken.
1- one couch was supposed have gold legs but they have black legs, this is our best purchase though as nothing is broken.
2-second couch comes with unbalanced different hight standing legs, the resting back cushion is broken, the couch overall has visible damages and tear signs, although its very clean and smells new.
3- coffee table has a marble like finish but its corners are damages from several sides.
4- I have also ordered a dresser table and a Tv table, I haven’t opened them yet but I’m so furious and nervous to open them because I’m certain they might be damaged too.
These furniture are probably furniture with factory mistakes or are showroom items with damage and tear. But they are (or were at some point) very nice luxurious furniture, two stars for that.

I’m contacting customer service on the phone tomorrow, wish me luck!

In case someone from Naduvi is reading thisC my order number is 206921

Had some issues with delivery, but the company solved it very efficiently. The furniture is beautiful. I will order more from this website in the future.

Had some issues with the order, but was helped really good & fast by the customer service! :)

had an initial shipping issue and wasn’t sure about the product in the end we decided to keep it and put it up this weekend it goes well with our interior

Worst furniture company in NL. I ordered a couch and a dining table from them. Couch was delivered first - they had to redeliver 3x. The delivery partner was not ready to deliver on the 3rd floor (despite us telling it), it didnt fit thru the door (although we measured it properly), then finally thru a lift (which costed us 300 eur!). I wanted to have the couch and table delivered together since we paid for the lift anyway, but the customer representatives didnt know when the table will be delivered despite me asking too many times when will it be delivered. To my surprise, it was just suddenly delivered, and again, the delivery partner wasn't ready to bring it upstairs despite us telling them to be ready and to use the lift if necessary. I shared the feedback to Naduvi team. They have gotten to me after a week without any resolution. LOL what a joke. If you can buy from other companies, do so! The stress isn't worth it.

Edit: They are saying I didn’t say 3rd floor - LOL not true, you have to specify it in their site and their delivery partner’s link. They emailed me to give me 40 eur discount so I can change my review here. LOL NO THANKS

Great website and amazing assortment. Only issue is that some items have a long delivery time.

Very professional delivery.
Exelent quality of products!

It was pretty easy to shop in the site, in very excited and waiting for my items

The company is really helpful and also the Customer service. I would choose shopping here always. The whole process is smooth.

Everything went wrong. I ordered a cabinet on 25/11, and the delivery would happen by the holidays.

The delivery arrived at 12/01, which is MORE than the max. 6 weeks they promise.

Then, as I warned via e-mail, I was travelling when it arrived and they marked as if I had got the delivery myself! They even faked my signature!!

When I finally found the item with one of the neighbours, it was bad quality and hard to assemble.

Now I want to return it and they want me to do it via DHL - a heavy, bulky cabinet!

Have been trying to get answers but nothing is happening for days.

I should get a free, pick-up return for all the hassle I faced.

EDIT: Naduvi offered me a free pick-up return and refunded me the full amount for the item. I won't give a much higher rating because I still went through a lot of headache for this to happen, and they only replied after I came to Trustpilot.

HOWEVER Beau's help was exceptional, and they were quick to reply and try to find the best solution for both parties. In the end I can say Naduvi acted professionally and made a fair decision.