We bought a sofa from this company and we are very happy with the product itself. The quality is excellent and the price is good, so overall we’re satisfied with the purchase. That said, the deli... See more
Company replied
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See what reviewers are saying
I purchased a Galine corner sofa 10 months ago. Initially, it looked beautiful, but after just a few months the fabric began to lose its shine and volume. I have also hurt myself several times while s... See more
Company replied
We recently bought a house and are only getting the keys in a couple of months. We know the waiting period for furniture is long so we wanted to get some design ideas and furnishing suggestions in... See more
Company replied
We recently moved to Amsterdam for work and needed to figure out how to furnish our new home. I cam upon Naduvi and their styling service. The designer was very knowledgable of the different option... See more
Company replied
Company details
- Decoration and Interior Design Store
- Bedroom Furniture Store
- Furniture Accessories
- Furniture Store
- Living Room Furniture Store
Written by the company
Zonder omweg van merk naar consument! Door onze rechtstreekse samenwerking met gerenommeerde interieurmerken, kunnen we het hele assortiment direct en zonder omweg naar jou verzenden. Hiermee snijden we meerdere schakels en kosten uit de distributieketen, waardoor we scherpe prijzen én tegelijkertijd een lagere CO2-uitstoot per bestelling kunnen garanderen.
Contact info
Netherlands
- klantenservice@naduvi.nl
- naduvi.nl
3.2
Average
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 72% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
SCAM! FRAUD!
SCAM! FRAUD!
We have ordered 2 nightstands and a bed from Naduvi, nightstands came incomplete, they literally sent us only the metal table legs with no box 🤯 After multiple calls and contact forms still no reply.
And the bed has not arrived at all, it’s been 6 weeks and it’s not even shipped.
No money and no furniture, it’s a SCAM company! Avoid at any means!
27 January 2026
Unprompted review
Reply from NADUVI
Dear Kate,
We can see that the bed frame is scheduled to be delivered today by Dynalogic. Additionally, we see that the remaining packages were delivered by DPD to a different address. These shipments were delivered to your neighbors.
We have sent you a private email containing the necessary information.
Kind regards,
Naduvi
Have placed an order on the 28th of…
Have placed an order on the 28th of november and am still waiting!!! They keep telling me its will be sent soon but now i dont hear anything anymore!
28 November 2025
Unprompted review
Reply from NADUVI
Dear Jennifer,
We are very sorry that you have experienced this situation. We can see that you placed an order on 28 November for two cabinets from the same sales partner. As one of the cabinets had a longer delivery time than the other, the sales partner decided to ship both cabinets together.
We fully understand that this may cause frustration and we would like to offer our sincere apologies for this. At this moment, we can see that the shipment is almost ready to be handed over to our courier service Dynalogic. As soon as Dynalogic has received the shipment, you will automatically receive a notification to schedule a delivery appointment.
We kindly ask for your patience and thank you for your understanding. Should you have any questions in the meantime, please do not hesitate to contact us.
Kind regards,
Naduvi
Spare yourself the troubles and buy somewhere else
I have bought a bed and in less than a year, the bed frame bent, causing back problems and poor sleep. Talking to the company is not proven useful at all, they've just sent me 6 pieces of wood, expecting me to dissemble everything and put it back together. I don't even want to intend to do this, the bed is becoming completely unstable. I also even still have warranty on the product and I'm still getting a very bad service. Spare yourself the troubles and do not buy these beds.
24 January 2026
Unprompted review
Reply from NADUVI
Dear,
We have checked this for you and we can see that you have previously been in contact with our customer service regarding this matter. According to our records, you have already received replacement parts.
You experienced issues with the slatted base, for which new slatted base parts have been sent to you. These replacement parts should fully resolve the issue. You have also received the necessary information related to this.
If you still have any questions or require further assistance, please do not hesitate to contact us.
Beste regards,
Naduvi
SCAM! FRAUD!
SCAM! FRAUD!
Made 2 orders, one came incomplete, no support, no phone reply
Another order already delayed waiting for 8 weeks, with no shipping details.
I see more and more negative comments coming, my guess anytime they will announce they are bankrupt.
AVOID!
17 December 2025
Unprompted review
Reply from NADUVI
Beste Kateryna,
Bedankt voor je feedback. Het spijt ons te horen dat de levering van je bestelling langer duurt dan verwacht en dat onze communicatie hierin onvoldoende was. We begrijpen dat dit voor frustratie kan zorgen en bieden onze excuses aan voor het ongemak.
We doen er alles aan om je bestelling zo snel mogelijk te bezorgen en hopen dat je alsnog tevreden zult zijn met je product. Mocht je vragen hebben over de exacte levertijd of verdere ondersteuning nodig hebben, neem dan gerust contact op met onze klantenservice.
Met vriendelijk groet,
Naduvi klantendienst
Nightmare company
Nightmare company, stay away! deliveries are horribly delayed and customer service has zero info on why things go wrong or how to resolve any issues. 2 orders went wrong and their only solution is to cancel and refund.
19 December 2025
Unprompted review
Reply from NADUVI
Dear,
First of all, we would like to apologize for the inconvenience. Unfortunately, the courier service experienced issues with delivering the shipments. As a result, we were forced to cancel your order.
The refund has already been processed. Once again, our sincere apologies for this situation.
Kind regards,
Naduvi
Delivery delayed by over 2 weeks
Delivery delayed by over 2 weeks, they refuse to cancel the order after the delivery date has passed! And they make me pay €49 for delivery! Avoid these scammers! I will never order again!
Edit:
I don't want compensation! I just want my money back at no cost. Before shipping, I requested a cancellation of the order. But I was informed that I had to pay the return shipping costs of €49! The package wasn't even shipped, and I have to pay? I just wanted to cancel my order and get my money back. But you're making a problem. By law, you can't charge fees for a two-week delay. I've already reported it.
10 December 2025
Unprompted review
Reply from NADUVI
Hi Magda,
Thank you for your feedback. I can see that my colleague has already been in contact with you regarding your order, and a compensation was provided for the delay. Unfortunately, due to the severe winter weather last week, additional disruptions occurred that were beyond our control.
We understand this has been frustrating and appreciate your patience.
Kind regards,
The NADUVI Team
Delivery delayed by over 2 weeks
Delivery delayed by over 2 weeks, they refuse to cancel the order after the delivery date has passed! And they make me pay €49 for delivery! Avoid these scammers! I will never order again!
10 December 2025
Unprompted review
Reply from NADUVI
Dear Magda,
We notice that the same review has been submitted twice.
Kind regards,
Naduvi Customer Service
No shipping information
Dear,
I’ m’still waiting shipping information regarding the two following order I made in december.
Can you come back to me as soon as possible with a relevant status ?
I tried several time to contact you but no answer.
These are the number order :
- 269550
- 269079
Thank you
22 December 2025
Unprompted review
Reply from NADUVI
Dear Geraldine
Thank you for your message. We sincerely apologize for the delay and the inconvenience this has caused.
We have reached out to you via a private message to discuss the status of your orders and help resolve the issue as quickly as possible.
Thank you for your patience and understanding.
Kind regards,
Naduvi Customer Service
Great quality, fair price
We bought a sofa from this company and we are very happy with the product itself. The quality is excellent and the price is good, so overall we’re satisfied with the purchase.
That said, the delivery took longer than expected. They advertise delivery within two weeks, but in reality it happened significantly later. It wasn’t a huge problem for us, but there wasn’t a clear delivery timeline, which made planning difficult. We received our sofa roughly one month after placing the order.
Apart from that, everything was fine.
9 November 2025
Reply from NADUVI
Dear Polina,
Thank you very much for sharing your review and for your positive feedback about our sofa. We’re glad to hear that you’re happy with the quality and the price.
We’re sorry that the delivery took longer than expected and that the delivery timeline was not clear. We understand that this made planning more difficult. Your feedback is valuable to us and helps us improve our communication and delivery process.
Thank you for your understanding and trust. We hope you enjoy your new sofa.
Kind regards,
Naduvi
no delivery yet
I've purchased 2 halmeubels (no: 268403). For weeks it's been waiting to be delivered. Even though the customer service was always responsive and blamed winter conditions, I've received other parcels from DPD and for weeks there are no updates even though they claim the parcels are in the netherlands now.
11 January 2026
Unprompted review
Reply from NADUVI
Dear Halil,
We expect to hand over the shipment to DPD later this week. Once the shipment has been transferred, the tracking link that was previously shared with you will become active.
We kindly ask for your patience.
Kind regards,
Naduvi
I purchased a Galine corner sofa 10…
I purchased a Galine corner sofa 10 months ago. Initially, it looked beautiful, but after just a few months the fabric began to lose its shine and volume. I have also hurt myself several times while sitting or moving on the sofa because some hard wooden parts beneath the upholstery are not properly padded with foam. Overall, the sofa no longer looks good and is not comfortable or cozy.
6 January 2026
Unprompted review
Reply from NADUVI
Dear,
We are sorry to hear that you have experienced this issue. We have sent you a private email regarding this matter and would be happy to assist you further.
We kindly ask you to respond to this email as soon as possible, so that we can help you resolve this issue.
Kind regards,
Naduvi
Not good customer service at all
UPDATE: The second item I ordered from Naduvi was never delivered. I contacted customer service multiple times, but either received no response or was told via chat that the issue would be followed up. No follow-up ever happened.
As the item was not delivered and no refund was processed, I contacted my legal insurance to recover the amount paid. A formal written notice has been sent, and I have not received any response.
It is unfortunate that this situation required legal assistance in order to be addressed. Based on my experience, I would not recommend this company for the following reasons:
1. The furniture quality was disappointing and the items did not match the product images
2. The prices are high for the quality received
3. Delivery was repeatedly delayed and ultimately did not take place
4. Customer service and refund handling were ineffective
UPDATE: Stay away from this brand. It is extremely expensive for very poor-quality furniture that you still have to assemble yourself. The instruction manual is useless, and in some cases you even have to drill the holes yourself.
If you want to return the product, they deduct the shipping costs, even though the piece of furniture you receive looks nothing like the photos. You also won’t find any customer reviews on their website, which I find suspicious — most likely because they would be very negative.
Now I’m stuck with an overpriced, low-quality piece of furniture that I can barely assemble due to the poor instructions. If you want affordable, reliable furniture, go to IKEA — not this brand.
26 December 2025
Unprompted review
Reply from NADUVI
Dear Anna,
Thank you for taking the time to share your experience. We are sorry to hear that this was not the impression you expected from your first order with us.
We understand your concern about the price difference and the uncertainty around cancelling and reordering, especially when you were unable to reach us via the chatbot. Our apologies that we were not available as expected at that moment.
We have sent you a private message regarding your order #269267 so we can look into this with you and provide an appropriate solution. We kindly ask you to check your inbox and respond, so we can assist you as quickly as possible.
Kind regards,
NADUVI Customer Care
Modular couch gone wrong
I bought a modular couch a year ago with the idea of making it bigger eventually. I bought an extra piece a couple of months ago and it was completely different from my original couch. Different color, different size. They took a month to get back to me with a solution, which was 40€ discount (on a 400€ element) or returning it. No other solution. I’m disappointed because one can expect slight differences when ordering something a year later, but not a different couch altogether.
31 October 2025
Unprompted review
Reply from NADUVI
Dear Ilaria Romano,
Thank you for taking the time to share your experience. We’re very sorry to hear about your disappointment and understand how frustrating this situation must have been, especially when your intention was to expand your modular sofa over time.
We would like to clarify that our sofas and matching modules are produced in color batches. This means that when an additional element is ordered at a later time, slight color differences can unfortunately occur, as the new item is produced in a different batch than the original sofa.
This is standard within upholstery production and is also why we always recommend ordering all desired modules at the same time where possible.
That said, we understand that in your case the difference felt more significant than expected. This is why we offered either a partial refund or the option to return the item, as these were the available solutions we could provide at that stage.
We regret that we could not meet your expectations in this matter and truly appreciate your feedback, as it helps us improve our communication and processes going forward.
Kind regards,
Naduvi Customer Service
Still haven't received my order
Still haven't received my order - it's been over 4 weeks :(
25 November 2025
Reply from NADUVI
Dear Jessica,
Thank you for your message. We understand that this is very frustrating.
We are investigating this issue and have sent you a private message with more information regarding your order.
Best regards,
Naduvi Customer Service
Klantsevice
The best website to shop and ofcourse they have best klantservice . I will thank specifically to Pip who helped me alot. I appreciate that .
20 November 2025
Unprompted review
Reply from NADUVI
Dear Az,
Thank you for your kind words! We are delighted to hear that you had a great shopping experience on our website and that Pip was able to help you.
We really appreciate your feedback and will make sure to share it with Pip.
Best regards,
Naduvi Customer Service
Reply from NADUVI
Dear,
Thank you for your kind review! We’re glad to hear that you’re happy with the bench and that the delivery was fast. Enjoy your purchase!
Kind regards,
Naduvi Customer Service
Inadequate quality and long shipping times
I ordere a Dïego book shelf, which I had to wait for 3 weeks. When it arrived, the assembly instructions were absolute junk, a what looked like a very simple book shelf turned to be impossible to assemble because...the wholes at the factory were drilled in the wrong place, so half of the book shelf would have the plywood visible because of the wrong orientation. And to ship it back, I have to pay half of its original price..
6 December 2025
Unprompted review
Reply from NADUVI
Dear Igor,
Thank you for your message.
We apologize for the inconvenience you have experienced with the delivery and the quality of the product. We understand that this is very frustrating.
We have sent you a private message with the option to return the product free of charge. This way, we can resolve the issue as smoothly as possible.
Once again, our apologies for the situation and thank you for your understanding.
Kind regards,
Naduvi Customer Care
terrible experience with delivery that…
terrible experience with delivery that takes over 3 weeks and eventually my parcel was not even delivered
28 November 2025
Unprompted review
Reply from NADUVI
Dear Nyakallo,
We have done our utmost to have the shipment delivered to you, but unfortunately, DPD was unable to deliver it and it has been returned to us. We have already discussed this and together decided to cancel the order. The refund has also been processed.
We hope this provides you with complete and sufficient information.
Best regards,
Naduvi
Reply from NADUVI
Dear Łukasz,
Thank you so much for your wonderful review. We truly appreciate you taking the time to share your experience with our customer service. Your trust means a lot to us and motivates us to keep delivering our best every day.
Best regards,
Naduvi Customer Service
Loads of choice
Loads of choice, delivery within time frame and great quality and easy to assemble!
4 November 2025
Unprompted review
Reply from NADUVI
Dear Nicholas,
Thank you so much for your kind words! We're happy to hear you’re pleased with the variety, delivery, and quality.
Enjoy your new purchase!
Kind regards,
NADUVI Customer Service
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