Most of the Zing experiences were really GOOD. Only exception was the virtual and in person home health check ups. Redundant calls, poor communication within Zing and with it's supporting services.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything is going good. I was apprehensive about getting this insurance, because I never heard of it but so far it's been good. The only thing I'm concerned about is, you have the OTC drug card,... See more
Company replied
In regards to being very affordable and customer wellbeing is great! However, ur customer service sucks when it comes to ur customer service representatives who really lacks training and most of them... See more
Company replied
I have been very satisfied with ZING. My only problem is most of the time the people who answer the phone are very hard to understand. I have tried several times to set up my portal since you made the... See more
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Company details
About Zing Health
Written by the company
Our History
Zing Health was founded in 2019 by two African American physician entrepreneurs, Eric E. Whitaker, MD, MPH, and Kenneth Alleyne, MD, along with co-founders Health2047 and healthcare executive Garfield Collins, to address inadequacies in the healthcare system by creating collaborative, community-based Medicare Advantage plans.
By extending 21st century health service solutions built around community, Zing Health seeks to drastically improve health outcomes in diverse populations that have been chronically underserved. Given that 80 percent of clinical outcomes are attributable to social determinants of health, Zing Health’s unique approach acknowledges the importance of understanding a patient’s circumstances outside of a clinical setting and offers a strategic, tech-enabled model that can scale to match the size of the problem.
In 2020, Zing Health served Medicare beneficiaries in Cook County, Illinois. Today, Zing serves an expanded service area encompassing counties in Illinois, Michigan, and Indiana. In 2024, Zing Health will begin offering new plan types as well as enhancements to existing plans.
Our Mission
Zing Health has a singular mission: Providing managed care Medicare Advantage plans that address social determinants of health to reduce healthcare disparities among historically underserved populations. Zing’s plans integrate Medicare Parts A and B benefits with Part D prescription drug coverage, along with providing robust extra benefits.
Contact info
225 W. Washington St., Suite 450, 60606, Chicago, United States
- 1-866-946-4458 (TTY:711)
- customerservice@myzinghealth.com
- myzinghealth.com
4.1
Great
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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The reason I said 5 stars Because no…
The reason I said 5 stars Because no matter when I call they return call quickly and I can ask any question and they will answer it and f they done know the will send you to someone who does Thank you Zing Please keep it ups
1 July 2026
Reply from Zing Health
Thank you for the wonderful review, Kim! We're thrilled to hear that our team has been responsive and able to provide the support and answers you need. We believe every question matters, and if we don't have an answer right away, we're committed to connecting you with someone who does. Thank you for your kind words and for being a valued member of the Zing Health family.
– Zing Health
I’m new to your company so I’m not…
I’m new to your company so I’m not quite sure yet thank you
1 July 2026
Reply from Zing Health
Thank you for your review and welcome to Zing Health! We understand that it can take time to get familiar with a new health plan, and we're here to help every step of the way. If you ever have questions or need assistance, please don't hesitate to reach out. Thank you for being a valued member of the Zing Health family.
– Zing Health
I can’t say I understand what you do
I can’t say I understand what you do. I get as many as 4 calls a day from company’s saving they are partners of this insurance company, it hard to know who to trust. Everytime a prescription is put in it’s turndown with out resason.
1 July 2026
Reply from Zing Health
Thank you for sharing your feedback. We're sorry to hear about your experience and understand how frustrating it can be to receive calls from different organizations and feel uncertain about who to trust. We also understand your concerns regarding prescription denials and the lack of clear explanations. Providing clear communication and helping our members navigate their benefits with confidence is important to us. We appreciate you bringing these concerns to our attention, and we will share your feedback with our team for improvement purposes.
– The Zing Health Team
Zing Health website has been easy to…
Zing Health website has been easy to use, and I get prompt responses to whatever I need clarity on. Professional staff.
1 July 2026
Reply from Zing Health
Thank you for your feedback, Bayo! We're pleased to hear that you find the Zing Health website easy to use and that our team has been able to provide prompt, professional support whenever you need assistance. Delivering a simple, seamless experience for our members is a top priority, and we truly appreciate you taking the time to share your experience. Thank you for choosing Zing Health as your partner in health and wellness.
– The Zing Health Team
The first person I spoke to had such a…
The first person I spoke to had such a great attitude she made me feel like she was there for me her lively voice connected with me
1 July 2026
Reply from Zing Health
Thank you for sharing your experience, Trudy! We're thrilled to hear that your first interaction with our team was such a positive one. Providing compassionate, supportive service is at the heart of what we do, and we're glad our representative made you feel heard and cared for. Thank you for taking the time to recognize their efforts and for choosing Zing Health as your partner in health and wellness.
– The Zing Health Team
You have a lot to offer
You have a lot to offer. I'm very pleased with your people and your services. Thank you very much. You have helpful people. Answer my questions,when ever I ask.
1 July 2026
Reply from Zing Health
Thank you for your kind words, Robert! We're delighted to hear that you're pleased with our services and the support you've received from our team. Providing helpful, knowledgeable assistance and answering our members' questions is what we strive for every day. We truly appreciate your feedback and thank you for choosing Zing Health as your trusted partner in health and wellness.
– The Zing Health Team
Zing Insurance has been a life saver.
1 July 2026
Reply from Zing Health
Thank you for your feedback, Dawn! Hearing that Zing Health has been a lifesaver means so much to us. We are honored to support you and are committed to providing the care, benefits, and service you deserve. We're grateful for the opportunity to make a positive difference in your healthcare experience.
– The Zing Health Team
The proper way to navigate the system.
I had a very helpful person helping me find the correct Zing program for me. Her name was Estelle Porter and she works with Harmony Health Advisors and did a wonderful job.
1 July 2026
Reply from Zing Health
Thank you for sharing your experience, Linda! We're delighted to hear that Estelle Porter was able to help you navigate your options and find the Zing Health plan that best met your needs. We appreciate you recognizing her dedication and the support she provided throughout the process. Experiences like yours reflect our commitment to helping members make informed healthcare decisions with confidence.
– The Zing Health Team
Reply from Zing Health
Thank you for your feedback! We're happy to hear that everything is going well and that you've had a positive experience with Zing Health. We appreciate you taking the time to share your thoughts and look forward to continuing to support your healthcare needs.
– The Zing Health Team
Very poor dental coverage no denist…
Very poor dental coverage no denist with in 50 miles. when you find one they are with Liberity but not with Zing and Zing is with Liberity. some people have better coverage then others.
1 July 2026
Reply from Zing Health
Thank you for your feedback, Richard. We're sorry to hear about the difficulties you've experienced finding a dental provider in your area. We understand how frustrating it can be when provider availability and network participation do not meet your expectations. Your concerns regarding dental access and coverage are important to us, and we appreciate you taking the time to share your experience. A member of our team will follow up with you to better understand your concerns and hopefully help resolve the issue. Thank you for bringing this to our attention as we continue working to improve the member experience.
– The Zing Health Team
They always get me to the person
They always get me to the person
I need to speak with the only one problem I’ve been having is finding an Endodontist, there is several offices listed all for the same dentist and I e contacted them and they don’t even take our insurance and shouldn’t even be on the list.
1 July 2026
Reply from Zing Health
Thank you for your feedback, Loraine. We're glad to hear that our team has been able to connect you with the right people when you need assistance. We're sorry to learn about the difficulties you've experienced finding an in-network endodontist and understand how frustrating it can be when provider directory information is inaccurate. We appreciate you bringing this to our attention, and a member of our team will follow up to review your concerns and help identify an appropriate provider for your needs.
– The Zing Health Team
Always get fast connection with…
Always get fast connection with customers service. Very knowledgeable staff.
1 July 2026
Reply from Zing Health
Thank you for your feedback, Slava! We're delighted to hear that you've consistently experienced quick access to our Member Services team and found our staff to be knowledgeable and helpful. Providing timely, reliable support is a priority for us, and we're grateful that this has been reflected in your experience. We appreciate you taking the time to share your kind words.
– The Zing Health Team
it takes too long to get approvals
1 July 2026
Reply from Zing Health
Thank you for your feedback, Robert. We're sorry to hear that the approval process has not met your expectations. We understand how important timely decisions are and how frustrating delays can be when you're waiting for care or services. We appreciate you taking the time to share your experience, and your feedback will be shared with our team for improvement purposes.
– The Zing Health Team
They help alot with the plan which is…
They help alot with the plan which is needed for someone who is on disability
1 July 2026
Reply from Zing Health
Thank you for your feedback, Steven! We're glad to hear that your health plan has been helpful and that you're finding value in the support and benefits available to you. At Zing Health, we are committed to helping our members access the care and resources they need to live healthier lives. We appreciate you taking the time to share your experience.
– The Zing Health Team
Reply from Zing Health
Thank you for your feedback, Debra! We're thrilled to hear that you're enjoying your plan and that everything has been going great so far. Providing a positive experience for our members is what we strive for every day, and we appreciate you taking the time to share your thoughts. We look forward to continuing to support your healthcare needs.
– The Zing Health Team
your site ...SUCKS!
10 July 2026
Reply from Zing Health
Thank you for your feedback, Jimmy. We're sorry to hear that your experience with our website did not meet your expectations. We understand how frustrating it can be when a website is difficult to navigate or does not function as expected. We appreciate you taking the time to share your concerns, and this feedback will be shared to help improve our processes moving forward.
– The Zing Health Team
Reply from Zing Health
Thank you for your 5-star review, Shirley! We appreciate you taking the time to share your rating with us. Your support means a lot, and we're grateful for the opportunity to serve your healthcare needs.
Zing's medical transportation AI
Zing's medical transportation AI, at first, was TIRESOME to deal with. It was FRUSTRATING getting this AI to connect me with a human being. I complained, as to the above, several times. Within two to 3 months this Zing AI was transformed into an effortless gateway to deal with a living & breathing human. Zing has shown itself to be a highly adaptable business business & it is a joy dealing with it. KUDOS to Zing for placing the customer FIRST.
1 July 2026
Reply from Zing Health
Thank you for your feedback, Matthew. We appreciate your honesty and are glad to hear that your experience improved over time. At Zing Health, we're always listening to member feedback and working to make accessing support easier and more efficient. Thank you for recognizing our efforts and for allowing us the opportunity to improve.
– The Zing Health Team
So far so good
So far so good. However my doctors are still charging me different copays than what Zing says
1 July 2026
Reply from Zing Health
Thank you for your feedback, Therese. We're glad to hear that things have been going well overall. We're sorry to learn about the confusion regarding your copays. In most cases, providers should be following the copay amounts listed on your member ID card and in your Summary of Benefits (SOB). We will send you a copy of your SOB to share with your provider, which we hope will help resolve the issue. Thank you for bringing this to our attention, and we appreciate the opportunity to assist you.
– The Zing Health Team
They were OK
They were OK after you talked to somebody three or four different times so OK
1 July 2026
Reply from Zing Health
Thank you for your review. We apologize that it took several conversations before your concerns were fully addressed. We understand how frustrating that can be and appreciate your patience throughout the process. Your feedback is valuable and helps us improve our member experience so we can provide more timely and effective support going forward. Thank you for giving us the opportunity to do better.
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