I don't Write reviews normally. However, I have had fantastic support from ZELLER especially from Sam, Luigi and May. I have used other systems and transitioning now but ZELLER exceeds both in Tech Su... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jared Strike WA state manager made the entire process easy. Clear concise instructions, easy to set up and use. Great rate and a genuine desire to be part of our journey. Zeller applications avail... See more
Company replied
Zeller has saved me hundreds of dollars already with their products since I signed up. so many great products! By using the Zeller app instead of a physical terminal, there is no need for physica... See more
Really easy to setup for my construction business. Easy to get payments from clients onsite on my phone or the terminal that I keep in the car. I want to thank Julian Boscoe especially, he helped me f... See more
Company replied
Company details
- Eftpos Equipment Supplier
- Accounting Software Company
- Alternative Financial Service
- Non-Bank Financial Service
- Payment Service
Written by the company
Zeller is one solution for all of your business finances. From EFTPOS to invoicing, accounts and cards, Zeller is the smarter alternative to your outdated business bank. By bringing every tool together into one connected ecosystem, we help you reduce the time spent on finding providers, completing long applications, onboarding, and getting set up. We do this through a simple, fast online sign-up process, and no contract necessary.
Contact info
3000, Melbourne, Australia
- 1800 935 537
- support@myzeller.com
- myzeller.com
4.0
Great
265 reviews
Replied to 75% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Support with set-up exceptional.
15 August 2024
Unprompted review
Reply from Zeller
Hi Kevin,
Thank you for your kind words about our implementation team here at Zeller. We’re glad to hear that your setup went smoothly, and we look forward to continuing to support your company.
If you ever need further assistance, don’t hesitate to reach out to our team at support@myzeller.com.
Team Zeller
5-STAR to Emilia!
Emilia is super competent, responsible and friendly. She provided lots of help when I am setting up the Zeller account! Thank you for provide such a professional and patient services.
15 August 2024
Unprompted review
Reply from Zeller
Hi Yuki,
Thank you for taking the time to write about your positive experience with Zeller. We agree that Emilia is a fantastic and caring Account Executive, and we will pass on your kind words to her.
If you ever require any further support, don't hesitate to reach out to our team by sending a note to support@myzeller.com.
Team Zeller
Great feedback
Great feedback
The person who attended me (Zenia) was great, patient and knowledgeable
She guided me step by step through all the things that would allow me to make the best of what is offered.
Thanks
13 August 2024
Unprompted review
Reply from Zeller
Hi May-Britt,
Thank you for taking the time to write your feedback on how smooth your signup process was with our Customer Support representative Zenia.
If you ever need any assistance feel free to reach out on feedback@myzeller.com. We will pass on your kind words to Zenia.
Team Zeller
Great Service
This is my second business using Zeller. Highly recommended . Great service and follow up by staff to ensure all is going ok.
1 August 2024
Unprompted review
Reply from Zeller
Hi Con,
Thank you for choosing to use Zeller again! We're so happy to hear that we were able to support another one of your businesses.
If you ever have any feedback on our service or product features you'd like to see in the future, feel free to send us a note at feedback@myzeller.com.
Zeller
Generally charge $2:13 surcharge per…
Generally charge $2:13 surcharge per purchase and goes to credit card as default payment. Does not allow EFTPOS access to savings account.
10 August 2024
Unprompted review
Very straightforward and efficient team…
Very straightforward and efficient team
Get things up and running in no time
So far so good
9 August 2024
Unprompted review
Reply from Zeller
Hi Chantelle,
Thank you for your review of Zeller. We're happy to hear how smooth and quick your signup process was.
If you ever require any support don't hesitate to reach out to our team by sending a note to support@myzeller.com.
Team Zeller
Rip-off
They put their terminals at retail points then charge customers huge amounts. As the retailer did not have a sign indicating the surcharge, as a bear minimum YOUR sales team/company should with your terminals provide a generic sign/notice to retailers so they can display so consumers know that there may be a surcharge. Also unhelpful customer service on the 1800 no.; typical, the call centre based overseas
7 August 2024
Unprompted review
"I wanted to take a moment to express…
"I wanted to take a moment to express my heartfelt appreciation for the exceptional support provided by Daniel Anderson from Zeller. Daniel played a pivotal role in the seamless integration of the EFRPOS machine, and his expertise was invaluable throughout the entire process.
His dedication, patience, and willingness to go above and beyond ensured a smooth transition, and we couldn't be happier with the result. Daniel's outstanding technical knowledge and excellent communication skills made the integration process effortless, and his friendly demeanor made him a pleasure to work with.
Thanks to Daniel's hard work and commitment, we're now enjoying the benefits of our new EFRPOS machine, and I highly recommend him to anyone seeking top-notch support. Please extend my gratitude to Daniel for his fantastic work!"
5 August 2024
Unprompted review
Reply from Zeller
Hi Muhammad,
Thank you for taking the time to write your review. Daniel is a very hardworking individual and we appreciate your post in spotlighting his continuous hard work.
We have passed on your message and he is overjoyed!
Team Zeller
Good customer service with prompt…
Good customer service with prompt response
6 August 2024
Unprompted review
Reply from Zeller
Hi Bowie,
Thank you for choosing to use Zeller, we're glad to hear that our customer support team were so helpful!
We will pass on your message as they love hearing customer feedback.
Team Zeller
Great service!
Call Centre was absolutely painless - quick to answer and answered my questions with minimum of fuss. The big banks could take a lesson from Zeller with customer service!
6 August 2024
Unprompted review
Reply from Zeller
Hi,
Thank you for your kind words and for supporting Zeller. We are glad to hear that our support team were able to help you with such speed and care.
We will pass on your appreciation as it will definitely make their day.
Team Zeller
shocking service
shocking service, still waiting on a large catering transaction to be processed they have withheld it
card was used and pin
weekend customer service shocking, screaming baby which agent talking to me on hold for 19 min and not solved its just as joke
keep in mind Friday Transactions drop into the bank Saturday transactions 7 days a week this is just holding revenue to make more money
4 August 2024
Unprompted review
Disappointed first time User
I joined Zeller as I’m a big supporter of organisations offering an alternative to the more traditional banking options.
Starting with a new business I used the opportunity to use a deposit from the ATO to try out the features available and take advantage of their savings account.
Lucky to say I’ve been the recipient of a few ATO deposits and have enjoyed the instant access to funds with other banking institutions.
Unfortunately not the case with Zeller.
I contacted the bank 1 business day after the deposit to check where it may have gone. Was told it would take 2-3 business days for it to appear, but to call back in 2 days if it hadn’t appeared.
Giving the benefit of the doubt I chose not to call and instead spend some time on Saturday to pay some bills and do some organising as would be after 3 business days from the deposit being made.
Shocked, mad, disappointed 3 business days and still no cash.
Im quite surprised that guaranteed funds from a government agency take more than 3 business days to clear and upon calling their help centre, was told maybe Monday.
Sorry Zeller but if this is what I’m to expect moving forward, in a world of instant payments. Your banking system is not for me.
27 July 2024
Unprompted review
Reply from Zeller
Hi Wendy,
Thank you for taking the time to share your experience with us. We appreciate any feedback our customers are able to provide, as it’s invaluable in ensuring we can continually deliver an exceptional level of service (or improve in situations where we haven’t met your expectations!)
We understand that experiencing a delay in funds transfers can be frustrating and concerning. Please rest assured that while Zeller initiates, sends, and receives fund transfers from your Zeller Transaction Account instantly, the timeline at which your funds are receipted to your Zeller Transaction Account can be impacted by the sender’s bank or financial institution — which unfortunately, are beyond Zeller's control.
To better support your enquiry, is it possible for you to please send us an email at support@myzeller.com with details to help us locate your Zeller Account (i.e. login email, or business name)? We would like to investigate this further, and with your account details will be able to provide a more accurate status on the transfer.
If there is anything else we can assist you with, please do not hesitate to reach out. We are here to support you with any questions or feedback you have.
Team Zeller
Wonderful follow-up service to assist…
Wonderful follow-up service to assist us switch from another supplier. The efpos machine works really well.
24 July 2024
Unprompted review
Reply from Zeller
Hi,
Thank you for making the switch to Zeller EFTPOS terminal for your business. We are sure you won't regret it!
If there's ever anything you need, or feedback you'd like to share, don't hesitate to get in touch with our local team or send us a note at feedback@myzeller.com.
Team Zeller
Harrison and the team made my…
Harrison and the team made my experience of getting a new eftpos terminal smooth practical and efficient
Highly recommend the team at Zeller
1 February 2024
Unprompted review
Reply from Zeller
Hi,
Thank you for choosing to use Zeller, we're glad to hear that you have had such a great experience so far with your terminal.
We have passed your kind words to Harrison. If you have any feedback for us in the future feel free to send us a note at feedback@myzeller.com.
Team Zeller
24 hour "delay" for "security" on…
24 hour "delay" for "security" on transfer to an account for the first time. Even an Osko transfer.
Not sure what security. Apparently they can't cancel the transaction.
As far as I can tell this is specifically to inconvenience customers. Even more amusing when the transaction has been processed previously in the past.
A company offering financial services should be able to tell you immediately where your money is and why a 24 hour "security" delay on a transfer is for. Customer support could explain neither.
30 June 2024
Unprompted review
Reply from Zeller
Hi Jason,
Appreciate you getting in touch! We apologise that the experience you've had using Zeller did not meet your expectations. Our team are investigating your feedback as a high priority, and would love to connect with you over the phone to discuss how we can offer a quick resolution — as the situation you've explained is definitely one we are sure we can improve upon.
Do you mind please sending an email to our team at accountservices@myzeller.com, referencing this review? We'll then get back in touch ASAP to offer you support.
Team Zeller
Highly recommend Osama and his products!
Osama helped the changeover from the bank to using Zeller, making it quick and simple. Highly recommend!
15 April 2024
Unprompted review
Reply from Zeller
Hi Simon,
Thank you for making the switch to Zeller and we're happy to hear that Osama has been able to make the transition so smooth.
If you ever have any feedback on how we might improve our products or service feel free to send us a note at feedback@myzeller.com.
Team Zeller
EASY
Easy, quick process with no hidden clauses to signing up. User friendly and reliable :)
29 June 2024
Unprompted review
Reply from Zeller
Hi,
Thank you for choosing to use Zeller. We are so glad to hear how quick and simple you found our online signup process, other people have told us that they have managed to complete it in under 5 minutes!
If there is ever anything we can do to support you, or feedback you'd like to share, don't hesitate to reach out to our team directly by sending a note to support@myzeller.com. We're here to help, whenever you need us!
Team Zeller
Very supportive team to assist when we…
Very supportive team to assist when we needed help
excellent terminal for the price
28 June 2024
Unprompted review
Reply from Zeller
Hi,
Thank you for choosing to user Zeller. We are glad to hear how much you've been enjoying the Zeller terminal.
We also appreciate your feedback on your support experience. Rest assured that we're committed to delivering fast, stress-free responses any time you get in touch with our support team via phone or email.
Team Zeller
My delegated account executive Leah has…
My delegated account executive Leah has been an excellent help. We had no experience with eftpos platform and how everything works but Leah has explained everything in detail and guide us through step by step to set us up making it all easier. Leah has been always on the end of a phone or email to answer any questions we had. Zeller has also provided us with the terminal free of charge and have the lowest surcharge amongst other eftpos platforms.
We couldn't be more happier with the service.
28 June 2024
Unprompted review
Reply from Zeller
Hi Andrea,
Thank you for your kind words. It's so great to hear that Leah has been able to support you in getting started with Zeller.
We agree she is a superstar and has an amazing client first approach. We will pass on your words to her.
Team Zeller
Very Happy!
Zelle team was amazingly helpful and easy to deal with! The machine is working great!
27 June 2024
Unprompted review
Reply from Zeller
Hello Suri,
Thank you for choosing Zeller ETPOS terminal for your business. Glad to hear our team was able to get you setup so smoothly.
Team Zeller
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