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Zeller Reviews 264

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TrustScore 4 out of 5

4.0

Eftpos Equipment Supplier
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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers had a great experience with this company. Many customers find the service outstanding, highlighting its efficiency and ease of use, often noting it surpasses competitors. People appreciate the user-friendly terminals and the straightforward setup process, making it simple to get started and manage payments. The staff is frequently praised for being helpful, knowledgeable, and providing excellent support, going above and beyond to assist businesses. Reviewers also value the quick processing of daily payments and the flexibility offered by the service. The overall user experience is consistently described as positive, with many expressing satisfaction with the seamless operation and responsive customer service. However, some people were dissatisfied with the customer service, reporting issues like slow responses, conflicting information, and difficulty speaking with fluent English speakers. A few other people also reported concerns regarding payment processing, services being cancelled without notice, or a lengthy and complicated onboarding and verification process, sometimes requesting personal bank records.

What people talk about most

Customer service

Users describe ambiguous interactions with customer service, with many praising the great, fast, and amazing... See more

Service

Clients share ambiguous opinions on service, with many reviewers expressing satisfaction, highlighting great,... See more

Payment

Consumers find payment experiences to be ambiguous, with some praising the low rates, quick daily payment... See more

User experience

Customers consistently note positive experiences with user experience, finding the setup process to be easy,... See more

Staff

Reviewers highlight positive aspects of staff, with many praising their helpfulness and efficiency. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I don't Write reviews normally. However, I have had fantastic support from ZELLER especially from Sam, Luigi and May. I have used other systems and transitioning now but ZELLER exceeds both in Tech Su... See more

Company replied

Rated 5 out of 5 stars

Jared Strike WA state manager made the entire process easy. Clear concise instructions, easy to set up and use. Great rate and a genuine desire to be part of our journey. Zeller applications avail... See more

Company replied

Rated 5 out of 5 stars

Zeller has saved me hundreds of dollars already with their products since I signed up. so many great products! By using the Zeller app instead of a physical terminal, there is no need for physica... See more

Rated 5 out of 5 stars

Really easy to setup for my construction business. Easy to get payments from clients onsite on my phone or the terminal that I keep in the car. I want to thank Julian Boscoe especially, he helped me f... See more

Company replied

Company details

  1. Eftpos Equipment Supplier
  2. Accounting Software Company
  3. Alternative Financial Service
  4. Non-Bank Financial Service
  5. Payment Service

Written by the company

Zeller is one solution for all of your business finances. From EFTPOS to invoicing, accounts and cards, Zeller is the smarter alternative to your outdated business bank. By bringing every tool together into one connected ecosystem, we help you reduce the time spent on finding providers, completing long applications, onboarding, and getting set up. We do this through a simple, fast online sign-up process, and no contract necessary.

Contact info

4.0

Great

TrustScore 4 out of 5

264 reviews

5-star
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1-star

Replied to 75% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great company to deal with

Great company to deal with: everything went smooth from the beginning. Julian was very helpful by setting it up for our business. And this helps to save some money for the business also. Would recommend to anyone.

4 February 2025
Unprompted review
Rated 2 out of 5 stars

Poor communication

Poor communication
Sent several emails in relation to surcharges applied and after several months, still no reply.

31 January 2025
Unprompted review
Rated 5 out of 5 stars

Zeller service experience

I have always had the pleasure of working with Harrison from Zeller, From the moment I reached out, he was not only super friendly but also incredibly knowledgeable. He took the time to thoroughly explain everything, making sure I felt completely confident with the solution. It's so refreshing to experience such dedicated and caring service—Harrison really went above and beyond. Big thanks to him for making my experience with Zeller so smooth and stress-free. Highly recommend working with him!

10 October 2024
Unprompted review
Rated 2 out of 5 stars

Thank you very much for helping me…

Thank you very much for helping me solve the problem in time.
When I was doing activities in the mall, I used the pos machine to connect to the wifi in the mall, which caused the machine to be locked.
Customer service called me to solve the problem step by step, very timely and very grateful.
It would be better if you could send me a manual, so that I can avoid the situation that the machine can not be used due to misoperation. Thanks

31 January 2025
Unprompted review
Zeller logo

Reply from Zeller

Hi Lyn,

Thank you for sharing your experience! We're glad to hear that our customer support team was able to assist you promptly and get your terminal back up and running.

We also appreciate your feedback about offering additional resources (such as a manual) to help you get set up. You can find a range of instructional user guides on the Zeller Support Centre (below), and we've also published a range of videos to Zeller's Youtube channel, too.

Thanks again for sharing your feedback — and if you'd like some additional support with your wi-fi connectivity (or alternatively, if we can send you a Zeller SIM Card to use!) please send us an email at feedback@myzeller.com and our team can arrange a time to give you a call!

Team Zeller

Support Center - https://support.myzeller.com/
Youtube Channel - https://www.youtube.com/channel/UCoQoJZaB2aDBdKmP0X3vCDg

Rated 5 out of 5 stars

Experience with Zeller

We just started a new business, fairly new with everything but we got recommendations from Triniteq about Zeller. We are glad that we went ahead with it and met Jared.
Within 2 days they got back to us straight away,
he has helped us to set up the Efpos machine, very quick response when we have any issues and he also sent us an email just in case we have any difficulties.
We definitely continued with Zeller and will recommend it to friends and family.

20 January 2025
Unprompted review
Rated 5 out of 5 stars

Great terminals

Great terminals, easy to use for staff & customers.
Great reporting and settlements.

15 January 2025
Unprompted review
Rated 5 out of 5 stars

We love Zeller!!

We can't recommend Zeller highly enough. Prior to switching to Zeller we used a large business that provided archaic machines, costly rentals, and terrible service. The support, payment options and dashboard that Zeller provide us has changed the way we take payments and everyone in our team absolutely loves it. You won't regret switching to Zeller!

30 January 2025
Unprompted review
Rated 5 out of 5 stars

Great solution

great first contact, supportive from the start, great customer service, great for back of house and admin team, game changer comparable to Westpac,
please do yourself a favor as a business and swap to Zellar

11 December 2024
Unprompted review

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