With a rapidly failing battery in my Hepburn 11 radio, and unable to find my charging cable anywhere, I turned to VQ to ask where I might buy a replacement. VQ's Victoria, promptly arranged to send on... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought a Retro Mini which arrived safely this week and well packaged. I received help from Victoria to set it up who was so kind and patient. I wanted a new radio for my bedroom and am delighted wi... See more
Amazing experience via email for a replacement Laura Ashley slow cooker lid. I accidentally shattered mine, and reached out to Laura Ashley who directed me to VQ. They contacted me immediately via e... See more
Now you would expect if you bought something second hand off eBay and you had a problem, you'd expect the manufacturer to say "not our problem"!! This was not the case with VQ. I had a minor issue rel... See more
Company details
Written by the company
In 2011, VQ (known then as View Quest), launched the original Retro Radio – a DAB / DAB+ Digital Radio and Apple Docking station. The original retro was designed to change the market, a multi-functional product that came in a range of colours very much with the design conscious in mind. A hit with the public and press alike, the radio even won a prestigious What HiFi Award. The classic line of success brings success is never more true than in the story of VQ as in the years since we’ve been working hard to produce increasingly incredible products that continue to win awards and your hearts. The one thing we’ve always put at the heart of our design though is choice, many have (and still do) consider us mad for offering you such a wide choice of colours and finishes. We don’t think it’s mad, in fact we’ve built everything in our business to give you that choice because we believe it’s important. You will live with our radios and speakers for a lifetime and we want them to be an expression of your own taste & style. As part of that mission to give you choice and to deliver products that get you excited to have them in your home, we’ve also been fortunate to forge relationships with designer brands that are loved by millions of people across the world. We design and manufacture products in partnership with; Emma Bridgewater, Joules, Laura Ashley & Cath Kidston and there are many more designer names to come. Ultimately as our product range grows from; radio to docking stations, Bluetooth speakers, multi-room systems to Smart Speakers we remain true to our founding principal, it has to be something that looks and sounds good enough for Jonathan to have in his home.
Contact info
Mill Lane, GU34 2QG, Alton, United Kingdom
- support@myvq.com
- myvq.com
4.8
Excellent
786 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Answered my enquiry within a couple of…
Answered my enquiry within a couple of hours and all communication was was handled fast. This company is so professional and punctual, I have never left feedback for any other company but I was so impressed I felt it was necessary as they sorted out my query to my total satisfaction.
28 July 2025
Unprompted review
Harvey Norman in Lismore
Harvey Norman in Lismore
The store had the item in stock and the staff were very helpful.
23 July 2025
Unprompted review
Great customer service
I'm so pleased with the response from Victoria from the customer service team. I unfortunately broke the aerial to my radio and she has replaced it for me free of charge. A really prompt response too.
23 July 2025
Unprompted review
Why can't all companies be has customer aware. This company has given me replacement items free of charge for my Monty radio even though I accidentally damaged the item in the first place
Why can't all companies be has customer
13 July 2025
Unprompted review
Customer service provided by Victoria…
Customer service provided by Victoria is superb. I love my Monty VQ radio. Its so stylish and I like that the compact size does not take up too much space on my countertop.
13 July 2025
Unprompted review
Our Monty isn't a portable radio.
We received a Monty radio as a Christmas present, to replace a portable battery operated Roberts radio, in December 2024. Since then we have been trying to get the battery from MyVQ.com to make it fully portable, but it always appears to be "sold out", so we are stuck with a "mains only" radio.
After seven months of searching, we now find that there are a number of other reviews with the same complaint, one dating back to October 2024.
Do these batteries really exist?
Richard Martin
12 July 2025
Unprompted review
Reply from VQ
Thank you for your feedback.
We completely understand your frustration — especially as portability is such an important feature of the radio.
I am pleased to confirm that new stock is due to arrive very soon.
Please email our support team directly at support@myvq.com. Once you’ve registered your interest, we’ll be happy to notify you personally as soon as the batteries are back in stock.
If there’s anything else we can assist you with, please let us know.
Thank you
PROPER SERVICEThe item arrived as I was told and on…
The item arrived as I was told and on time thanks.
9 July 2025
Unprompted review
First class service provider
Broken power lead, it just wore out through age. Appoached NDI to buy a new one but that was not good enough for them and they sent me a new one free of charge. The staff were so friendly and accommodating, nothing is a bother to them. Never had a better service anywhere. Oh, and the radio is good quality too!
9 July 2025
Unprompted review
Monty Power Cable Replacement
I contacted the company requesting to purchase a replacement power cable for my much loved Monty radio. I received this today and with no charge. Excellent customer service - thank you!
9 July 2025
Unprompted review
Unbeatable customer service, excellent product quality
Replaced a charging cable for a fairly old Monty FOC, in the past also replaced a battery FOC. Excellent service- has to be the no1 British company for product quality and customer service.
8 July 2025
Unprompted review
Great product choice
Great product choice, fast response and service. Very pleased with my order. Had a problem (fault) which was dealt with promptly and sorted. Purchased the Cath Kidston style radio. Works really well.
Enjoy seeing the photos and tempted in the future to purchase other products 🙂
1 July 2025
Unprompted review
Very hard to find or order rechargeable…
Very hard to find or order rechargeable batteries that fit. Support very slow at coming back and helping.
30 June 2025
Unprompted review
Reply from VQ
Thank you for your review, and I'm sorry to hear you've had difficulty sourcing suitable rechargeable batteries and felt support was slow to respond.
Just to clarify, we aim to reply to all emails within 3 working days — and quite often on the same day. If you haven’t received a response, I’m wondering if our email may have gone into your spam or junk folder by mistake.
If you’re still in need of assistance, please let us know the model of your radio, and we’ll update you on when we expect the batteries to be back in stock. You can reach us at support@myvq.com
Thank you again for your feedback.
Above and Beyond
I cannot thank Victoria and her colleagues enough for finding a replacement power cable compatible with my VQ Christie radio. They went above and beyond and provided a level of customer service which, to be honest, I haven't experienced in years.
It's heart-warming to hear my little music box humming again, especially knowing that the environmental impact (by virtue of replacing a part vs. the whole) is minimal.
I will be recommending them to friends and family not only on the basis of their quality products but on their exceptional correspondence and genuine interest in meeting their customers' needs. A rarity that should be the norm!
11 June 2025
Unprompted review
Had some problems with the power cable cable…
Had some problems with the power cable for the vq retro radio, which I caused myself accidentally. These people were amazing and very quickly sorted the problem out for me, really appreciated either did so promptly. Would definitely use them again
5 June 2025
Unprompted review
Brilliant aftersales
I bought a VQ Monty about 18 months ago and surprisingly, recently, it went wrong. I was expecting have to buy a replacement but in hope, rather than expectation, I contacted the company for their observations.
I must say that I have never experienced such good after sales service as I received. I was sent a prepaid label to send the defective radio back and a replacement radio was sent to me all within a week. Well done to VQ and thank you to Victoria for your help.
6 June 2025
Unprompted review
Nice fancy looking product,great…
Nice fancy looking product,great quality,works beautifuly I am really happy with it
6 June 2025
Unprompted review
Radio stopped working
Radio stopped working, emailed VQ, they responded immediately and sent me a new power adaptor free of charge which fixed the problem, wonderful service thank you Victoria.
28 May 2025
Unprompted review
Spot on
Great service all round from starting the order to delivery of my radio
I love this radio. I had one for many years, excellent, this is why I chose another one. The radio is very clear on the sound
It's my favourite radio, I just love it
Thank you
28 May 2025
Unprompted review
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